Ahmed AbdelSalam

System Engineer, NOC team, L* Technical Support

Date of Birth: 25/2/1981 Nationality: Egyptian

Telephone Number: 054******* E-mail: ac2jdm@r.postjobfree.com Permanent Address: Prince Nawaf ibn AbdulAziz, Riyadh, KSA. LinkedIn: https://sa.linkedin.com/in/ahmedegy

Mansoura University – Faculty of Science

BSC. In science Class: 2003

VCP-NV (VMware Certified Professional – Network Virtualization). CCNA (Cisco Certified Network Associate).

MCSE Productivity 2017

MCSE Messaging (Exchange server 2013).

MCSE (Microsoft Certified System Engineer 2003).

MCSA (Microsoft Certified System Administrator 2003 / 2012). MCP (Server Virtualization with Windows Server Hyper-V and System Center) MCTS (Microsoft Certified Technology Specialist).

MCP (Microsoft Certified Professional).

SCJP (Sun Certified Java Programmer).

RHCA (Full Training Only).

TOT (Training of Trainer).

And many soft skills trainings...

System Engineer (NOC team) June. 2014 - Present

Shabakah net (Shabakah Integrated Technologies)

As a member of NOC team in an ISP and hosting company with a large Datacenter

(+150 server and appliance) my daily tasks include:

MS Exchange 2010 & 2013 management (creating Users mailbox and Groups, manage Mailbox features, storage and troubleshooting any issue).

MS Lync 2013 / Skype for business daily management and troubleshooting.

Active Directory administration 2012 (Creating Users, Groups, Policies & daily tasks).

Installing & Administration of Corporate AV (MacAfee endpoint security via McAfee ePolicy Orchestrator).

Data-center Monitoring, installing servers in DC Racks and other Hardware tasks (HP/Dell).

Windows & Linux Servers installation, management & troubleshooting. Personal Info

Education

Certifications

Work Experience

VMware product installation & management (Vcenter & esxi).

Install & Managing different DNS servers (windows & Linux OS).

Installing, securing & supporting Hosting servers / shared service like: Parallel Plesk, DirectAdmin, WHM (Cpanel).

Managing Backup & restore process for customers (Veeam & Acronis).

Managing / administration of Cisco Email Security Appliances "C370" for more than 300 customers (shared service) including daily troubleshooting and SPAM monitoring.

Technical Support (L2) By Service Desk Tickets (company employees and customers).

Installing support and monitoring service like: OpManager, EventLog Analyzer etc. IT Manager Oct. 2005 - March 2014

Delta International Language Schools

Design & Administration of Network Infrastructure, Maintenance and Disasters Recovery.

Installing, configuring, and maintaining personal and company computers (More than 380

PCs), Windows XP, 7 and 8 workstations, File server (Free NAS), Mail Server, Web Server (Cpanel), Domain Controller, Ethernet networks, network cabling, and other related equipment, devices, and systems.

Daily IT, Help Desk Support Including IT Members & employees Training.

Design & Administration of Delta Schools Websites www.delta-schools.com & Facebook Page (+15K followers).

Evaluating and/or recommending purchases of computers, network hardware, peripheral equipment, and software.

Investigating user problems, identifying their source, determining possible solutions, testing and implementing solutions.

Troubleshooting networks, systems, and applications to identify and correct malfunctions and other operational difficulties.

Documenting network problems and resolutions for future reference. ICDL instructor Apr 2005 - Aug 2005

Orascom Training & Technology - Egypt

Worked as an ICDL v.4 instructor for 1 semester (including Internet, Word, Excel, PowerPoint & Access)

Computer Teacher Jan 2005 - Apr 2005

International British Institute – Egypt

Teaching the computer subjects (Word, Excel & java Script) in IBI for 1 term Sales Specialist July 2003 - Dec 2004

IQRAA for computer services – Egypt

Languages

Arabic: Native Language (Excellent reading, writing)

English: Very Good (Reading, Writing & Conversation) Information Technology Expert, +13 Years

Microsoft Windows Workstations (XP through Win.10)

Microsoft Windows Servers (2000 through 2012 R2), Active Directory, DNS, DHCP ...etc.

Firewalls (ISA 2006, TMG, Mikrotik, Kerio control, pfSense,Smoothwall & Firewalld )

Microsoft Office (2003 through 2016) Excel, PowerPoint, Word, Access & Outlook

Technology Training (I’ve trained More than 350 employees in the last 5 years)

Technical Support & Customer Services (Face to Face support & Remote Support)

Linux (Desktop & servers installing & support for many customers)

Network Design and Troubleshooting (Software, Hardware)

Computer Troubleshooting (Software, Hardware)

Punctual, reliable, hardworking and very capable.

Gain great satisfaction when an employer puts their trust in me by using my ideas, knowledge and experience to improve or create new strategies and processes that benefit their business.

Embrace the challenge of learning new skills at every opportunity. Skills

Personal Profile

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