Professional Summary

Skills

Work History

M F

***** ****** ******, *******, ** 92584 • Cell: 253-***-**** • ac2jcb@r.postjobfree.com Customer Service Representative who goes above and beyond basic administrative tasks and takes on multiple projects at once. Excellent work ethic and strength in boosting company morale. Highly organized and detail-oriented. Quality-focused and committed to approaching administrativetasks with tenacity and attention to detail.

Social media knowledge

Works well under pressure

Accurate and detailed

Customer service-oriented

Dedication and Drive

Professional phone etiquette

Administrative Assistant, 02/2017 to Current

Goethals Electric – Oceanside, CA

Answered and managed incoming and outgoing calls while recording accurate messages. Opened and properly distributed incoming mail.

Managed office duties, vendors, organization and upkeep. Business Development Representative, 08/2015 to 02/2017 Car Pro – Tacoma, WA

Formulated custom business plans for incoming account managers. Answered all inbound call 90+

Set up appointments for car and sales reps

Followed up on web inquiries and emails

Handled Chat Module

Customer Service Representative, 01/2015 to 08/2015 Willis Corporation – Lakewood, WA

Handled all customer relations issues in a gracious manner and in accordance with company policies.

Answered all inbound and outbound calls for Solid Surface material Education

Tracked shipments with trucking companies and handled freight claims performed accounts receivable duties -invoicing, credits and returns Sales order entry by fax and emails

Shared best practices for sales and customer service with other team members to help improve the company\'s efficiency.

Resolved all customer complaints in a professional manner while prioritizing customer satisfaction. Customer Service Representative (CALL CENTER) Temp Position, 01/2014 to 12/2014 Coordinated Care Insurance – Tacoma, WA

Modeled exceptional customer service skills and appropriate diagnostic sales techniques. Answered an average of (80)calls per day by addressing customer inquiries, solving problems with the use of Provide One/ US SCRIPTS sites

Calculated quotes and educated potential clients on insurance options. Evaluated the accuracy and quality of data entered into the agency management system. Data Entry And Receptionist, 01/2012 to 12/2013

House Pad LLC – Robesonia, PA

Answered and managed incoming and outgoing calls while recording accurate messages. Order entry of Real Estate listings into the MLS

Chat Module

Customer Service Representitive II/ Inside Sales, 03/2006 to 12/2010 Signet Armorlite – San Marcos, CA

Answered all inbound calls up to 100 a day for Lenses Determined customer needs by asking relevant questions and listening actively to the responses. While prioritizing customer satisfaction.

Fostered a positive work environment by consistently treating all with respect and consideration. Worked with the management team to implement the proper division of responsibilities. Preserved a perfect attendance record for 12] months. Associate of Science: Paralegal, 2010

Virginia College - Online

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