David Badillo

ac2jbf@r.postjobfree.com

216-***-****

SKILLS SUMMARY

●20+ years in the IT Desktop field

●15 years of experience creating and troubleshooting images; troubleshoots network, systems and applications and various hardware and software

●10 years of Active Directory and SCCM management experience

Resetting passwords, creating accounts, setting up user privileges, mapping drives and directories

Configure incoming and exiting employee account, reset passwords, unlocked accounts added security groups in Microsoft Server 2008 Active directory

●Worked on various operating systems in a hospital environment from window XP, window 7, windows 8 and windows 10

●Implemented a schedule with the user to upgrade their hardware also with the hospital and coordinated with user to implement an EMR system

●Worked help desk support, worked with user on Microsoft product from word to Power Point

●Recently worked on an EPIC go live project helped user from login issues to navigating with the system

●Worked with EPIC and Alscript EMR systems.

Core Skills

●20+ years of extensive experience in supporting computers and networks

●Highly skilled in troubleshooting hardware, software, LAN, WAN and operating system issues

●In-depth knowledge of branded and non-branded PCs, laser printers, laptops, and peripherals and bar-code scanners

●Hands-on experience in hardware repairs such as video cards, motherboards, and hard drives in addition to a number of software programs

●Working knowledge of telecommunication, networking VPN and fiber optic concepts

●Experience with Voip Phones and mobile devices and Cisco Unity voice system, Cisco Switches and Routers

Certification:

●Certificates Ortonics Installer Technician

●Wilson Certified Installer

Technical Skills:

●Microsoft Office 2003,2007 & 2010,13,

●Microsoft SCCM

●Android troubleshooting

●IPhone troubleshooting

●Microsoft SharePoint

●Windows OS XP & 2007,8

●Deployment/Administration

●Active directory Administration

●Teamviewer

●Remote Desktop

●VoIP Phones

●Microsoft Lync

●Projector setup

●Printer toubleshooting

WORK EXPERIENCE

DB Health IT 2/2017 - present

Field Service Desktop/Engineer

● Provide IT support for over 80 PPOC practices

● Supported the EPIC go live team

● Support enterprise network and all devices

● Install, configure and maintain personal computers and printers and copiers, Windows workstations.

Configured firewalls and network applications and manage anti-virus software

● Helped in the implementation of EPIC EMR system throughout the practice

● Implement network security and update any software that is required.

Governor’s School for the Arts & Humanities, Greenville, SC 9/2015 – 1/2017

IT Technician

●Provide IT support for the Governor’s school

●Support enterprise network and all devices

●Install, configure and maintain personal computers and printers and copiers, Novell servers, Windows workstations, configuring firewalls and network applications, manages anti-virus software Windows server, Apple devices.

●Maintain Ethernet devices, network cabling and other related Equipment. Implement network security and update any software that is required.

●Provide support services to administration and faculty regarding use of computers and networks to satisfy mission goals.

●Troubleshoots network, systems and applications and various hardware and software.

●Set up new computers using imaging software.

Spartanburg Reginal Hospital, SC 10/2016 – 11/2016

Helpdesk Analyst

●Provided Helpdesk support for EPIC command center at go live

Maintech, Fairlawn, OH 11/2014–8/2015

Desktop Engineer

●Provide support over 500 end users relating to hardware and software issues

●Document all phone calls using ticketing system, use remote in software Teamviewer, DameWare to trouble end users issues

●Configured incoming and exiting employee account, reset passwords, unlocked accounts added security groups in Microsoft Server 2008 Active directory

●Configured scanner options, send to file, send to email

●Set up smart phones to receive Exchange email

●Connect, change drivers and configured network printers

●Support Windows 7 computer

●Group policy experience, adding and removing users

●Respond positively to complaints, problems, frustrations, negative and emotional behavior via email, phone and walk up services

●Assist users with online meeting using WebEx, MS Lync

●Set up projector

●Provided training to new users

●Remotely connected to user’s systems using TeamViewer., RDP and DameWare

●Re – Image PC’s using Ghost and SCCM

Pomeroy, Brecksville, OH 9/2013-11/2014

Help Desk Analyst/Field Tech

●Provide IT support for the Cleveland School system over 150 Schools

●Provide support to end users relating to hardware and software,

●Computer applications repaired PC’s, LAN components and peripherals.

●Image PC’s using Ghost and SCCM

●Upgrade all school software where needed.

●Installed new motherboards and hard drives when needed

●Removed PC’s from Active Directory and Added pc in Active Directory

●Set up projectors and smart boards

●Migrated XP computers to windows 7

●Connected, change drivers and configured network printer

●Configured Ipads and chrome books

●Provided training for new users

●Moved and setup workstation

PrimePro Data Inc., North Canton, OH 11/2012- 9/2013

Desktop Support Specialist:

●Provide IT support for Meat processing factory.

●Trouble shoots end user calls and logged them in a tracking system.

●PC maintenance, phone and printer repairs and upgrades

●Instrumental in rolling out windows 7 upgrade.

●Provide Smartphone and printer support

St Vincent Charity Medical Center/Westshore Primary Care, Cleveland, OH 2/2003–11/2012

Desktop Analyst / IT Specialist

●Provide support to end users relating to hardware and software, computer applications, LAN components and peripherals

●Carry out on-site analysis, identification, and resolution of difficult desktop problems for end users

●Supervise complaint ticketing system and follow timely resolution of all work orders

●Install, organize, test, and maintain PC’s and printers,

●Check and troubleshoot end user workstations and interrelated hardware and software upgrades

●Maintain Cisco Unity phone system

●Installed and troubleshoot mobile devices

●Instrumental in implementing an AllScript EMR system to the practice of Westshore Primary Care

●Work with vendors on a daily bases renegotiated contracts that saved Westshore Primary Care $12,000

●PC and network maintenance and upgrades

University Hospitals of Cleveland, Cleveland, OH 11/1991 –9/2002

Desktop Support/Network Technician:

●Provided end-user technological support for computer and LAN related issues

●Setup, deployed, and maintained of end-user machines

●Assisted in discovery, research and resolution of technical issues.

●Monitored and responded phone and e-mail requests for technical support

●Maintained Help Desk specific applications and assisted in refining procedures

EDUCATION

●ICM School of Business, Cleveland, OH

Associates Degree in Business Administration and Computer Science

6/1986–11/1987

Trainings

●Introduction to LAN/WAN Protocols, Into to CISCO Routers and Switches

●Wireless LAN Technician, Intro to Citrix.

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