Customer Service Manager

*** ****** ****** ********, ** ***** / 912-***-**** / *****************@*****.***

Brittany M. McRee

Objective

I always strive to do my best and work harder than anyone around me. I’m quick to learn and take on responsibility and achieve the goals set before me.

Experience

9/19/2016 - Present

RaceTrac Petroleum

Brunswick, GA

Shift Manager

Maintain a store appearance and provide guests with excellent customer service.

Manage a group of sale associates to accomplish tasks from cleaning and stocking to accomplish any detailed tasks set by the Store Manager.

Merchandise audits, truck orders, BRINKS change orders, scheduling, creating reports showing sales, shrink, labor, and margins, handle guest complaints and solve any employee relations issue that I can do.

10/29/2014 – 06/10/2016

Express Scripts

St. Mary’s, GA

Patient Care Advocate

Answer inbound phone calls from various different types of callers from patients to doctor’s offices to local pharmacies that had any questions on pharmacy benefits, claims, or billing.

Provide excellent customer service in a timely manner and de-escalate any disgruntled callers.

09/2013 – 04/11/2014

Dairy Queen

Folkston, GA

Shift Manager

Manage a group of employees to provide great customer service, perform with speed and accuracy, and to clean up behind their selves.

Inventory and truck ordering as well as creating the schedule when the store manager couldn’t.

Responsible for dropping off the night deposit.

04/2012 – 10/20/2014

McDonald’s

Folkston, GA

Manager in Training

Manage a group of employees to provide great customer service, perform with speed and accuracy, and to clean up behind their selves.

Responsible for closing the store and dropping off the night deposits.

Education

2013

Charlton County Highschool

Folkston, GA

Diploma

GPA: 3.8

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