Customer Service Sales
Resume:
Adrian DeLaFuente-King
*** ***** ***. * *** Antonio, TX 78211
********************@*****.***
Experienced Manager, Customer Service Representative, Patient Registrar, Medical
Records Specialist, Leasing Specialist, Warehouse Manager, Inventory Control Specialist, Shipping and Receiving Manager.
An unwavering commitment to customer service, with the ability to build productive relationships, resolve
complex issues and win customer loyalty
Excellent interpersonal, analytical, and organizational skills
Ability to work with minimal supervision and willingness to assume responsibility to maintain confidential
information
Strong experience in troubleshooting and quickly resolving financial matters
Willing to relocate to: Anywhere in Texas- Louisiana
Authorized to work in the US for any employer
Experience:
Leasing Consultant/Specialist
BG Multi Family Staffing -San Antonio, TX
02-2017- Currently Employed
*Present property or apartment homes
*Answer inquiries
*Quote current pricing and availability
*Take application info input into data systems
*provide follow up phone calls to update prospects
*Create and file charts
*Provide daily housekeeping chores
* Assure all service calls are attended to in a prompt and courteous manner
*Order supplies as needed.
Banquet Server and Guest Services
Hospitality Staffing Solutions - Houston, TX - October 2015 to Present
Responsibilities:
*Assist with Banquet hall set up ( tables, silverware, flatware, decoration)
* Prepare soft drinks stands and beverage stations
*Buffet, warmers and food set ups
*Served food to customers. Provided great customer service, delivered on special request, presented and offered
tasters, hour de vours, appetizers and desserts
*Assisted with the breakdown of table and hall decorations
*Basic upkeep and maintenance of assigned tables and hall.
Manager
The Fresh Market - Houston, TX - March 2015 to October 2015
Responsibilities:
*Managed all aspects of Sales, Customer service, Inventory control, Stockroom and Warehouse for the Deli, Grocery and Receiving Departments.
* Provided employee schedules in a timely fashion
*Audited departments for freshness and assured all out of dates were properly taken out of inventory and disposed of or donated.
*Trained, coached and developed associates in all 3 departments.
*Entered all incoming invoices and bill of sales, processed all invoices, matched all bill of sales and invoices with received products, immediately dealt with any discrepancies.
*Implemented sales and individual strategies that impacted positive results based on the needs of the business
*Executed floor moves in a timely fashion or as per sales and seasonal events required (planogram and freelance) *Broke down and separated pallets sorted and delivered products to appropriate departments and in a timely manner.
*Ordered products/supplies as needed and in a timely fashion (3x’s a week)
*Inventory control, ensuring that no overstock was too much and that there were no duplicate orders pending and then processed orders.
*Created and printed bar codes for new items and for price changes.
*Daily organization of stockroom and merchandise, along with supplies.
*Assured that all vendors were greeted, checked in and that all followed loss prevention and safety guidelines.
*Assured that all members followed safety and loss prevention guidelines.
*Held meetings to inform staff of incoming freight and informed of any price changes, discrepancies, sales,
store needs and daily tasks.
Account Manager/ Customer Service Manager
LTD Financial Services L.P - Houston, TX - October 2012 to February 2015
San Antonio/Houston TX
Responsibilities:
* Manage a high-volume of inbound and outbound calls and provide customer inquiries.
* Provide best payment arrangements and agreements.
* Advised customers of all resources available and payment methods.
* Educate customers on current laws and company policies for account disputes, power of attorney, bankruptcy,
debt consolidation
* Officially commended for initiative, enthusiasm, tenacity, persuasiveness, intense customer focus and
dependability in performance
Merchandise Specialist/Customer Service Supervisor
Macy's North Star Mall - Chicago, IL - March 2008 to May 2012
San Antonio, TX
Responsibilities:
*Immediate Floor Supervisor, lead a team of 100+ sales and stock personnel. Trained, coached and developed
all sales associates.
*Execute opening and closing procedures including cash drawer balancing and requesting change as needed.
Document all register discrepancy and balance reports
*Conduct inventory product and department audits, take counts on hot items, prepare department for ad and
Special events.
*Inventory control specialist.
*Assisted the warehouse with the processing of incoming merchandise.
*Vendor Ambassador and relations.
*Helped company attain the highest customer service ratings by providing excellent communication skills,
listening skills, problem resolution and politeness.
* Award and promoted sales team members that met or exceeded sales goals
* Terminated associates following company policy and state rules
Store Manager/Assistant Store Manager
Conway Stores USA - Chicago, IL - September 2006 to March 2008
Over sought all areas of Operations, Store Functions, Customer Service, Merchandising, Employee
Recruitment, Inventory Control, Stock and Receiving, Store Budget and Loss Prevention and Safety
*Hired all personnel, processed employee new hire, promotional and termination
*Coached, trained and developed all personnel. Awarded and Promoted great talents and Associates that
went above to exceed customer satisfaction
*Implemented daily sales strategies and store needs to increase sales and inform staff of upcoming sales
ads, events, safety procedures, customer service issues and need to provide outstanding customer service
*Conducted Cash, Store, Department, Safety and Inventory Audits meanwhile always preparing for year-end
inventory
Maintained all bookkeeping records to balance control and budget. Executed armored pick-ups and request
change timely, while maintain safe audits and deposit logs current and accurate. Provide weekly, monthly and
quarterly sales reports monitoring loss and theft reports.
EDUCATION:
GED
Double EE - Chicago, IL
1987 to 1988
SKILLS:
Store Operations, Inventory Control, Merchandising, Payroll, Schedules, Loss Prevention, Shipping
And Receiving, P&L Reports, Employee Recruitment, Coaching, Training Developing Employees, Data
Entry, Medical Terminology, Medical Records Management, Front Desk Receptionist, Intake Specialist,
Appointment Scheduler, Concierge, Customer Service Provider, Food and Beverage Server, Guest Services Provider, Vendor Liaison, Administrative Assistant, Mailroom Clerk,
Pitney Bowes Savvy, Mail pick up, Sorting and Distribution, Postage and Scales, Warehouse, Production, Stockroom organization, Ordered Supplies, Supervisor of staff (up to 160 employees)
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