Adrian DeLaFuente-King

*** ***** ***. * *** Antonio, TX 78211

ac2j9b@r.postjobfree.com

210-***-****

Experienced Manager, Customer Service Representative, Patient Registrar, Medical

Records Specialist, Leasing Specialist, Warehouse Manager, Inventory Control Specialist, Shipping and Receiving Manager.

An unwavering commitment to customer service, with the ability to build productive relationships, resolve

complex issues and win customer loyalty

Excellent interpersonal, analytical, and organizational skills

Ability to work with minimal supervision and willingness to assume responsibility to maintain confidential

information

Strong experience in troubleshooting and quickly resolving financial matters

Willing to relocate to: Anywhere in Texas- Louisiana

Authorized to work in the US for any employer

Experience:

Leasing Consultant/Specialist

BG Multi Family Staffing -San Antonio, TX

02-2017- Currently Employed

*Present property or apartment homes

*Answer inquiries

*Quote current pricing and availability

*Take application info input into data systems

*provide follow up phone calls to update prospects

*Create and file charts

*Provide daily housekeeping chores

* Assure all service calls are attended to in a prompt and courteous manner

*Order supplies as needed.

Banquet Server and Guest Services

Hospitality Staffing Solutions - Houston, TX - October 2015 to Present

Responsibilities:

*Assist with Banquet hall set up ( tables, silverware, flatware, decoration)

* Prepare soft drinks stands and beverage stations

*Buffet, warmers and food set ups

*Served food to customers. Provided great customer service, delivered on special request, presented and offered

tasters, hour de vours, appetizers and desserts

*Assisted with the breakdown of table and hall decorations

*Basic upkeep and maintenance of assigned tables and hall.

Manager

The Fresh Market - Houston, TX - March 2015 to October 2015

Responsibilities:

*Managed all aspects of Sales, Customer service, Inventory control, Stockroom and Warehouse for the Deli, Grocery and Receiving Departments.

* Provided employee schedules in a timely fashion

*Audited departments for freshness and assured all out of dates were properly taken out of inventory and disposed of or donated.

*Trained, coached and developed associates in all 3 departments.

*Entered all incoming invoices and bill of sales, processed all invoices, matched all bill of sales and invoices with received products, immediately dealt with any discrepancies.

*Implemented sales and individual strategies that impacted positive results based on the needs of the business

*Executed floor moves in a timely fashion or as per sales and seasonal events required (planogram and freelance) *Broke down and separated pallets sorted and delivered products to appropriate departments and in a timely manner.

*Ordered products/supplies as needed and in a timely fashion (3x’s a week)

*Inventory control, ensuring that no overstock was too much and that there were no duplicate orders pending and then processed orders.

*Created and printed bar codes for new items and for price changes.

*Daily organization of stockroom and merchandise, along with supplies.

*Assured that all vendors were greeted, checked in and that all followed loss prevention and safety guidelines.

*Assured that all members followed safety and loss prevention guidelines.

*Held meetings to inform staff of incoming freight and informed of any price changes, discrepancies, sales,

store needs and daily tasks.

Account Manager/ Customer Service Manager

LTD Financial Services L.P - Houston, TX - October 2012 to February 2015

San Antonio/Houston TX

Responsibilities:

* Manage a high-volume of inbound and outbound calls and provide customer inquiries.

* Provide best payment arrangements and agreements.

* Advised customers of all resources available and payment methods.

* Educate customers on current laws and company policies for account disputes, power of attorney, bankruptcy,

debt consolidation

* Officially commended for initiative, enthusiasm, tenacity, persuasiveness, intense customer focus and

dependability in performance

Merchandise Specialist/Customer Service Supervisor

Macy's North Star Mall - Chicago, IL - March 2008 to May 2012

San Antonio, TX

Responsibilities:

*Immediate Floor Supervisor, lead a team of 100+ sales and stock personnel. Trained, coached and developed

all sales associates.

*Execute opening and closing procedures including cash drawer balancing and requesting change as needed.

Document all register discrepancy and balance reports

*Conduct inventory product and department audits, take counts on hot items, prepare department for ad and

Special events.

*Inventory control specialist.

*Assisted the warehouse with the processing of incoming merchandise.

*Vendor Ambassador and relations.

*Helped company attain the highest customer service ratings by providing excellent communication skills,

listening skills, problem resolution and politeness.

* Award and promoted sales team members that met or exceeded sales goals

* Terminated associates following company policy and state rules

Store Manager/Assistant Store Manager

Conway Stores USA - Chicago, IL - September 2006 to March 2008

Over sought all areas of Operations, Store Functions, Customer Service, Merchandising, Employee

Recruitment, Inventory Control, Stock and Receiving, Store Budget and Loss Prevention and Safety

*Hired all personnel, processed employee new hire, promotional and termination

*Coached, trained and developed all personnel. Awarded and Promoted great talents and Associates that

went above to exceed customer satisfaction

*Implemented daily sales strategies and store needs to increase sales and inform staff of upcoming sales

ads, events, safety procedures, customer service issues and need to provide outstanding customer service

*Conducted Cash, Store, Department, Safety and Inventory Audits meanwhile always preparing for year-end

inventory

Maintained all bookkeeping records to balance control and budget. Executed armored pick-ups and request

change timely, while maintain safe audits and deposit logs current and accurate. Provide weekly, monthly and

quarterly sales reports monitoring loss and theft reports.

EDUCATION:

GED

Double EE - Chicago, IL

1987 to 1988

SKILLS:

Store Operations, Inventory Control, Merchandising, Payroll, Schedules, Loss Prevention, Shipping

And Receiving, P&L Reports, Employee Recruitment, Coaching, Training Developing Employees, Data

Entry, Medical Terminology, Medical Records Management, Front Desk Receptionist, Intake Specialist,

Appointment Scheduler, Concierge, Customer Service Provider, Food and Beverage Server, Guest Services Provider, Vendor Liaison, Administrative Assistant, Mailroom Clerk,

Pitney Bowes Savvy, Mail pick up, Sorting and Distribution, Postage and Scales, Warehouse, Production, Stockroom organization, Ordered Supplies, Supervisor of staff (up to 160 employees)

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