Customer Service Microsoft Office

Gloria B. Caldara

**** ******** ****** ******* ***** Fl. 33063

Objective

To find a position that will put me in a forward-moving company with solid performance and future projections, I want to add value and continue to grow the company.

Education

PALM BEACH COMMUNITY COLLEGE

Certificate in Preschool Education

Boca Raton, Fl. Year 2001

UNIVERSITY JOSE MARIA VARGAS

Some college

Caracas, Venezuela

Skills & Abilities

Self-motivated

Conflict resolution

Extremely organized

Quick learner

Strong client relations

Excellent problem-solving abilities

Proficient in data and cash management.

Articulate and well-spoken

Meticulous attention to detail

Professional and mature

Flexible and multitask

Bilingual English and Spanish

Microsoft office proficient

Experience

EXAMINER I

STATE OF FLORIDA, DIVISION OF MOTORIST SERVICES 12/2006 TO08/2017

I was, in charge of supported Chief Operating Officer with daily operational functions directly with customers such as issuing driver’s licenses and Identification Cards through an exhaustive analysis of documents like American birth certificates and passports, certificates of citizenship, green cards and immigration documents. I am trained to identify legitimates and original documents to avoid fraud

I, also reinstate driving privileges and perform Road test.

Administrative and clerical functions like follow up with customers, filing, cash management mange appointments and answering high -level of phone calls.

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