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Customer Service Manager

Augusta, Georgia, United States
October 02, 2017

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Ruth E. Dawson

**** ****** ***. *** **

Augusta, Ga. 30909


I am a professional with a 30 year background in management, bookkeeping and muliple duties within the automobile business and retail. I am capable of answering a high volume of incoming calls, while handling in person, inquiries from clients and collegues. Resourceful and accomplished office manager with extensive office operations and personnel organization expertise, also have a broad knowledge of customer service.

* Skills:

microsoft office excel spreadsheets switchboard 10 key typing

phone self-directed postage A/R-A/P resourceful

Quickens scheduling time mgmt billing/coding report writing

strong problem solving professional mature filing

deposit bank reconciliation time sheets scan marketing

strong customer service

*Gap in employment is due to the fact that in March 2013 my mother was diagnosed with Alzhiemers. I had to move in with her and unortunately she went down very quick. I took a little time to myself and now I am ready to get back to work. I miss it very much.


Call Center West at Home June 2015 - Feb. 2016

Answering high volume calls

Activating Plenti cards

Assisting customers in going online to activate themselves

Updating accounts for customers

Answering customer questions in regards to account

This is a home-based job.

Collections Auto Credit July 2013 - present

Augusta, Ga. 706-***-**** Pam Pate

I contact past due customers and encourage them to get in with a payment or at least make arrangements to catch up account. This is a home-based job.

Manager Express Cash Title Pawn Sept. 2009 - March 2013

Martinez, Ga. No longer in business

Managing an office of 1-3 Typing and negotiation of contracts

Handling all incoming customer and business correspondence

Collections - account awareness Deposits - A/R -A/P

Bank Reconcilliation Managing repossissions, recovery, sales and monies owed

Organizing files Developing spreadsheets

Fax - scan documentations Hiring and Firing

Meeting report deadlines

Managed daily operations and maintenance of equipment

Properly routed agreements, contracts, invoices through the signature process

SIMS Coordinator Walgreens March 2006 - Nov. 2008

Augusta, Ga. Melissa Reese

Properly routed price changes made in a timely matter

Taking daily inventory Finding missing inventory and reporting results

Making sure inventory is stocked for upcoming sales

Ordering all merchandise for store with the exceptions of Pharmacy items.

Making sure Assistant Managers stations are fully stocked for an accurate inventory

Office Manager Standard Electronics Oct. 1994 - March 2006

Augusta, Ga. 706-***-**** Philip Zimmerman

Managing the Communication and Satellite Divisions

Managing the routing of agreements, contracts and invoices through the proper channels

Typing and negotiation of contracts Collections - Account awareness

Handling all incoming customer and business correspondence

A/R - A/P - Bookkeeping

Created weekly and monthly reports and presentations


In this particular company I was able to make a deal with 2 of the largest local convenient stores to

sell a couple of our products in their stores. Within a year, this gave our company and additional 46 store locations to sell our products.


I have received many letters of appreciation from customers over the years for how I handle customers and situations surrounding my jobs. I have also received many certificates and awards for attending and finishing extra classes and seminars related to the companies I was employed by. I feel as though I go above and beyond to make sure a customer or client is satisied when leaving our establishment.


Hattie Swires Augusta, Ga. 706-***-**** Retired-Better Business Bureau

Personal & Business 25 + years

Philip Zimmerman Augusta, Ga. 706-***-**** Owner/Operator

Personal & Business 25 + years

Pamela Smith Augusta, Ga. 706-***-**** Retired (retail)

Personal 2 years

Dianne Dorsey Abbeville, SC 864-***-**** Retired (hotel management)

Personal 25 + years

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