Customer Service Manager
Resume:
Ruth E. Dawson
Augusta, Ga. 30909
**********@**********.***
I am a professional with a 30 year background in management, bookkeeping and muliple duties within the automobile business and retail. I am capable of answering a high volume of incoming calls, while handling in person, inquiries from clients and collegues. Resourceful and accomplished office manager with extensive office operations and personnel organization expertise, also have a broad knowledge of customer service.
* Skills:
microsoft office excel spreadsheets switchboard 10 key typing
phone self-directed postage A/R-A/P resourceful
Quickens scheduling time mgmt billing/coding report writing
strong problem solving professional mature filing
deposit bank reconciliation time sheets scan marketing
strong customer service
*Gap in employment is due to the fact that in March 2013 my mother was diagnosed with Alzhiemers. I had to move in with her and unortunately she went down very quick. I took a little time to myself and now I am ready to get back to work. I miss it very much.
*EXPERIENCE:
Call Center West at Home June 2015 - Feb. 2016
Answering high volume calls
Activating Plenti cards
Assisting customers in going online to activate themselves
Updating accounts for customers
Answering customer questions in regards to account
This is a home-based job.
Collections Auto Credit July 2013 - present
Augusta, Ga. 706-***-**** Pam Pate
I contact past due customers and encourage them to get in with a payment or at least make arrangements to catch up account. This is a home-based job.
Manager Express Cash Title Pawn Sept. 2009 - March 2013
Martinez, Ga. No longer in business
Managing an office of 1-3 Typing and negotiation of contracts
Handling all incoming customer and business correspondence
Collections - account awareness Deposits - A/R -A/P
Bank Reconcilliation Managing repossissions, recovery, sales and monies owed
Organizing files Developing spreadsheets
Fax - scan documentations Hiring and Firing
Meeting report deadlines
Managed daily operations and maintenance of equipment
Properly routed agreements, contracts, invoices through the signature process
SIMS Coordinator Walgreens March 2006 - Nov. 2008
Augusta, Ga. Melissa Reese
Properly routed price changes made in a timely matter
Taking daily inventory Finding missing inventory and reporting results
Making sure inventory is stocked for upcoming sales
Ordering all merchandise for store with the exceptions of Pharmacy items.
Making sure Assistant Managers stations are fully stocked for an accurate inventory
Office Manager Standard Electronics Oct. 1994 - March 2006
Augusta, Ga. 706-***-**** Philip Zimmerman
Managing the Communication and Satellite Divisions
Managing the routing of agreements, contracts and invoices through the proper channels
Typing and negotiation of contracts Collections - Account awareness
Handling all incoming customer and business correspondence
A/R - A/P - Bookkeeping
Created weekly and monthly reports and presentations
Marketing
In this particular company I was able to make a deal with 2 of the largest local convenient stores to
sell a couple of our products in their stores. Within a year, this gave our company and additional 46 store locations to sell our products.
* PERSONAL:
I have received many letters of appreciation from customers over the years for how I handle customers and situations surrounding my jobs. I have also received many certificates and awards for attending and finishing extra classes and seminars related to the companies I was employed by. I feel as though I go above and beyond to make sure a customer or client is satisied when leaving our establishment.
*REFERENCES:
Hattie Swires Augusta, Ga. 706-***-**** Retired-Better Business Bureau
Personal & Business 25 + years
Philip Zimmerman Augusta, Ga. 706-***-**** Owner/Operator
Personal & Business 25 + years
Pamela Smith Augusta, Ga. 706-***-**** Retired (retail)
Personal 2 years
Dianne Dorsey Abbeville, SC 864-***-**** Retired (hotel management)
Personal 25 + years
Contact this candidate