Community Manager
Resume:
PATRICIA FUENTES
Woodridge, VA * Cell: 202-***-**** * **********@*****.***
PROFESSIONAL SUMMARY
Dedicated Property Manager with 16 years of combined sales, customer service, resident services, accounting, and marketing experience. Committed to ensuring a comfortable living environment and advocating for the needs of the residents and company.
SKILLS
DC, MD, & Virginia Real Estate License.
Microsoft Office including Word, Excel, Outlook.
PowerPoint. Systems include IBS, Yardi, MRI, Jenark.
Complex problem solving. Exceptional oral and written communication skills. Financial budgeting and reporting. Building operations. Fair Housing and Lead Paint certified.
LANGUAGE
Fluent in Spanish
WORK HISTORY
SENTRY MANAGEMENT - Alexandria, VA
Community Association Manager, 10/2016 to Current
Manage all day to day functions of 10 Condo and Homeowner Associations
Supervised and motivated on-site staff and approved bi-weekly payroll while on-site
Arrange and complete inspections of all properties and relay concerns or violations to homeowners
Process all dues payments, account credits and debits, and other adjustments
Negotiate and compare vendor contracts for new and renewal services
Quickly process and approve invoices to avoid late fees and assigning to Chart of Accounts (COA)
Arrange monthly board meetings as well as social events
Prepare detailed monthly reports to present to board members and owners to include regular budgeting
ENVOY ASSOCIATES/BORGER MANAGEMENT - Washington, DC
Building Manager, 3/2013 to 3/2016
Managed and oversaw staff of 17 to include office staff, 24-hour concierge, maintenance and housekeeping
Oversaw and approved all accounting, leases, and online advertisements
Resolved employee conflicts and communicated further issues to HR
Submitted weekly payroll and reports, tracked and approved employee leave
Handled resident, employee, and contractor requests and concerns
Completed final move-out inspections and market ready inspections
Managed and maintained property petty cash
Planned and budgeted annual resident events
Direct communication with contractors and accounting departments
Coordinated with maintenance staff on building upkeep
Created and posted memorandums to residents and employees
Successfully planned and scheduled building and lobby renovations within budget
Accounts Manager, 1/2010 to 3/2013
Successfully trained an entire new office staff of four
Streamlined accounts payable/receivable and record keeping processes
Immediately processed all invoices for timely payment with assigned Purchase Orders
Assigned Purchase Orders using vendor codes and COA, repair codes, and detailed descriptions of work
Processed rent payments, charges and credits to resident accounts
Researched and resolved account discrepancies
Created monthly income and delinquency reports
Handled Manager responsibilities in his absence
Leasing Director, 8/2008 to 1/2010
Successfully managed entire leasing process; ran credit and background checks, complete move-in process
Completed employment and landlord verifications
Kept up occupancy rate
Posted creative ads on Craigslist to increase traffic
BOZZUTO MANAGEMENT - Fairfax, Virginia
Sales & Service Associate, 4/2008 to 8/2008
Top Sales Associate, maintained best record for sales and follow ups
Excellent customer service
Ran credit checks, processed applications and lease paperwork
Stepped in for co-workers in need of assistance with irate residents
KAY MANAGEMENT - Hyattsville, Maryland
Leasing Consultant /Administrative Assistant, 10/2004 to 12/2006
Top Leasing Consultant with best record for sales and follow ups.
Ran credit checks, processed applications and lease paperwork.
Sent residents notices, answered and directed phone calls.
Streamlined pest control services.
Education Details:
Real Estate License – DC, MD, & Virginia
Fair Housing – DC & Virginia
Lead Paint Certification- DC
Bachelor of Science: Psychology, Current
University of Maryland, University College - Adelphi, Md
Psi Chi Honor Society
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