Customer Service Representative

Dominique Cannon

**** ******* ***** *******, ** *7091 601-***-**** ***********@*****.***

Objective

Trustworthy professional pursuing a Benefits Specialist/clerical position with a reputable company that can apply office management, organizational behavior, and interpersonal skills to support companies and organizations while maintaining confidentiality.

Experience

Client Service Representative

September 2012 to March 2017

Empyrean Benefit Solutions

Advise employees about their health and welfare benefits options. Took phone calls throughout the day from employees who have questions about starting benefits or changing benefits. Put together employee handbooks for new employees. Provided information on various plan options for employees, also explained what plan options may be best for employees and different family situations.

Customer Service Representative/Team Lead

November 2010 to August 2012

Affiliated Computer Services

Manage month to date scores for the customer service representatives. I had to email statistics and updates to appropriate supervisors. Coached customer service representatives that have low quality scores training them on ways to improve their scores. Handled escalated calls that the representative may have.

Dispatcher

November 2006 to November 2010

Fallon Communications

Receiving emergency and non-emergency calls and record significant information. Enter data in computer system and maintain logs and records of calls, activities and other information. Use radio, phone or computer to send crews, vehicles or other field units to appropriate locations. Prioritize calls according to urgency and importance

Education

DEGREE DATE EARNED SCHOOL

General Education Diploma

September 2005

Contemporary Learning Center

DEGREE DATE EARNED SCHOOL

AA in Mortuary and Funeral Directing

April 2017

Commonwealth Institute of Funeral Service

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