Office Assistant

JEFF LANG

**** *. ******* #*** ******, CA *****

559-***-**** ****.********@*****.***

OBJECTIVE

An Administrative, Customer Service or Office position using my attention to detail, solid computer skills, excellent organizational skills, and strong work ethic for the benefit and success of the organization.

QUALIFICATIONS

Over 5 years’ experience performing office related tasks in various settings including medical office (front and back), call center, law office

Excel in performing repetitive tasks in structured settings

Strong customer service orientation

Trained and proficient using Microsoft Word, Excel and PowerPoint to prepare letters, spreadsheets and presentations

Experienced using Medical Manager software to update medical records and do data entry

Past experience with billing and accounting related tasks

High school graduate. Completed formal education and vocational training in Office Skills and in Medical Assisting and Medical Terminology

PROFESSIONAL OFFICE EXPERIENCE

Customer Service Representative June 2016 – August 2017

Alorica, Fresno, CA

Efficiently responded to customer telephone calls regarding existing accounts

Advised customers on service packages and options and upgraded services upon request

Listened carefully to customer concerns and promptly responded to questions and concerns about service. Escalated calls appropriately

Surgical Procedural Assistant (fill-in position) March 2016 – May 2016

Community Regional Medical Center, Fresno, CA

Helped prepare patients for medical consultations and procedures

Maintained a clean and organized surgical environment

Maintained and turned over rooms between procedures. Positioned patients

Transported patients to and from operating room

Office Assistant / File Clerk (internship) January 2015 – May 2015

LDS Employment Resources and Bradford and Barthel, LLP, Fresno, CA

Successfully completed internship work assignments, as follows:

Assisted in daily office operations of an employment agency/program and law offices.

Assisted staff and customers with scheduling and checking in for appointments

Effectively completed general office duties

Prepared letters, faxes, spreadsheets and presentations using Microsoft Word, Excel & PowerPoint

Copied multiple pages of files, scanned documents & completed data entry tasks, as assigned

Medical Assistant (Front/Back Office) October 2009 – March 2011

Valley Rehab Medical Group, Fresno, CA

Assisted doctors with patients in exam rooms

Scheduled patient follow up appointments using Medical Manager along with Kareo & AMD software

Collected and processed patient co-pays and confirmed insurance details

Recorded data and reporting related to patients’ medical exams

Promptly and efficiently answered incoming calls and directed to appropriate personnel

Performed blood draws for minor lab testing of patients at doctor’s request

Operated general office equipment

Field Manager January 2006 – October 2009

Tri County Septic, Fresno, CA

Assisted in and coordinated day to day operations of office including shipping and receiving, billing, accounting and purchasing of parts for field and office equipment

Dispatched and routed pump trucks

Contacted customers on behalf of field team and ensured superior customer service

Generated quarterly spreadsheets of materials, costs along with profit and loss data

Balanced cash drawer and prepared bank deposits on a daily basis

OTHER EXPERIENCE

Custodian (seasonal position) October 2014 – May 2015

Fresno State University, Fresno, CA

Received and processed late night shipments of food products. Coordinated deliveries with vendors. Operated fork lifts and pallet jacks.

Delivery Driver June 2011 – October 2014

Penske Logistics/Brandt Brothers, Fresno, CA

Delivered pallets of the Fresno Bee Newspaper to warehouses.

Organized paperwork for multiple carriers.

Logged and answered customer service requests from multiple carriers.

Completed daily visual safety inspection of delivery vehicles.

Maintained weekly work hour logs and route completion logs.

EDUCATION

Successfully completed the following vocational training programs:

Fresno Adult School Center & Technical Education, Fresno, CA

Certified - Professional Office Program.

Certified – 2010 Microsoft Word and PowerPoint.

Completed Microsoft Excel training course.

Institute of Technology, Fresno, CA

Medical Assisting & Medical Terminology.

EKG & Phlebotomy. Bone & Muscle identification

Yosemite High School, Oakhurst, CA – High School Graduate

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