SRAVAN REDDY

Phone Contact: 415-***-****

Email: ac2j6y@r.postjobfree.com

PROFESSIONAL SUMMARY:

PEGA Certified Senior System Architect (CSSA) and System Architect (CSA) with having 7+ years of experience in IT Industry with 6+ years of experience in design and development of large scale Business Process Management (BPM) and Business Rules Engines (BRE) applications using PEGA Systems Pega Rules Process Commander (PRPC) and 1+ years on Java/J2EE in Analysis, Design, Development, Testing, Implementation and Maintenance of Web based applications

•As a core team member I have involved in many areas of PRPC which include Flows, Flow Actions, interpretation of complex flow shapes for business scenarios, Harness rules, Section rules, HTML, Correspondence rules, Activities, List Views, Declarative Rules, Portals, Tickets, Validation Rules and Decision rules.

•Experience in defining class structure and hierarchy based on Pega best practices and guardrails, security based on role and privileges, DCO, configuring agents, connectors, data model, process flows, business logic definition and user interface Design.

•Experience in Data Pages which obtain the data from external sources by connectors and may use data transforms to make the data fully available where it is needed.

•Experience in data object type which is a class that simplifies organizing the properties, data pages, transforms, and other elements your application needs to get the right data at the right time.

•Experience in class structure, work flows and Rule sets in Pega PRPC.

•Used Smart Shapes which are pre-configured utilities that facilitate specific actions – such as

Creating a PDF, changing to a different case stage, or attaching a file

•Expertise in Pega’s Dynamic Case Life Cycle Management, where I have handled every exception by using Adaptive Case Flow.

•Used Connectors like SOAP, SQL and service like SOAP to integrate PRPC with external systems and has Exposure in Pega CPM Framework

• Expertise in working with solution frameworks like Smart Dispute, CPM which represent various business verticals.

•Experienced in configuring core CPM rules like Interaction Driver, Intent tasks, Categories and Suggestions

•Well-versed in PRPC flows, interpretation of all Flow Shapes such as Assignment, utilities, Decision, Spin-off and Split- Join shapes.

•Experience in Importing Excel files to Pega PRPC

•Thoroughly worked on reporting wizard, list view, summary view, activities, Object-Validation

•Expertise in Creating a Dynamic User Interface which helps client to make changes.

•Experience in features like Agents, SLA, Correspondence, Single-Sign-On, External Authentication, PRPC Security, Reports and Services. Experience in troubleshooting & performance tuning of PRPC applications using Clipboard, Tracer, Performance Analyzer (PAL) and Rule Inspector.

•Created and run Pega BIX for supporting migration of existing documents from Pega BLOB.

•Experience in using various PRPC tools like SMA, PAL, PLA, Pre-Flight, and Application Profiler.

•Extensive experience on several Project methodologies like SDLC, Waterfall, RUP, Scrum and Agile.

•Exposure to varied fields like Banking, Insurance and Health care.

•Complete proficient in Pega Implementation cycle. The Implementation cycle includes modeling of business process, PRPC tool installation, design, development, testing, deployment and production support.

•Experience in Oracle Database, Developed SQL Scripts, Stored Procedures, functions and packages.

•Excellent knowledge of developing Rich UI, CSS, Skins, Screen Layouts using JSP's, HTML and AJAX.

TECHNICAL SKILL SET:

Operating Systems

Windows 7, XP, 2003/2000/NT, UNIX

BPM

Pega PRPC 6.1, 6.2, 6.3, 7.1 CPM HC, SPM HC, SD Frameworks

Languages

Java 2, J2EE, C, C++, SQL, PL/SQL

Database

Oracle, MS-SQL Server, DB/2, MySQL, MDM, Mainframe’s

Tools

Microsoft Visio, Eclipse, RAD, WSAD, Rational Rose, ANT script, Log4j,

Web Technologies

EJB, JSP, J2EE, JMS, JNDI, SOAP, SOA, Servlets, HTML, CSS, JavaScript, XML, XSLT, WSDL, Struts, Hibernate, And Spring.

Application Server

BEA Web Logic, IBM Web Sphere, Apache Tomcat

System Design

OOAD/UML, Rational Rose, RUP, J2EE Patterns

PROFESSIONAL EXPERIENCE:

JPMorgan Chase, Wilmington, Delaware JAN 2017 – TILL DATE

Pega Senior System Architect

Integrated Dispute management system facilitates rapid and efficient resolution of disputes relating to credit card transactions with the implementation of Smart Dispute Framework e.g. a cardholder didn’t recognize the transaction, a card transaction is duplicated, there was an incorrect transaction amount etc. Disputes are loaded, tracked and managed in a paperless environment and communicated between the banks. The dispute system facilitates the uploading of documentation relating to the chargeback or retrieval request processed by the issuing or acquiring bank.

Responsibilities:

•Developed business rules, reports, Decision rules, Activities, Data Transforms.

•Coordinated with other team members to design, build and testing.

•Implementation of Decision tables, Decision Maps and Declarative expressions.

•Involved in Defect resolution and Implementation of new requirements.

•Created product rules and migrated zip files between different environments and monitored performance regularly.

•Developing the process flows and mappings.

•Troubleshoot and communicate with Pega Support team in order to resolve technical issues with require hot fix from Pega Systems.

•Created Activities for implementing core Business Logic.

•Prepared Role based Access Group for the Pega Workflow team and provided security based roles and privileges at operator level.

•System testing of the various functionalities. Restricting or granting access for the functionalities to the specialists based on the roles, profiles as per new IFR changes.

•Involved in PRPC flow diagrams using Visio, interpretation of complex flow shapes for business scenarios.

• Responsible for creation of rule set designing, class structure and rule-resolution designing.

•Used RDB-list, RDB-open, and RDB-save depending on the business rules in the project.

•Prepared the User Interfaces (section, harness, and flow action), portal representation.

•Involved in attaching SLA in assignments and created SLA activity depending upon the requirement of the project and End to end Integration testing of the application.

•Worked on integrating PRPC with External Applications using Connect SOAP, Connect Java and Connect SQL

Environment: Pega PRPC V7.1.9, V7.2, SQL, HTML, XML, Smart Dispute Framework.

Health Net, Woodland hills, CA October 2014-December 2016

Pega Senior System Architect

Health Net is a health care providing organization for those who are getting low income and for the people who needs the assistance. Where Pega solutions streamline and improve the admissions by adding functionality and superior work flows where legacy systems are weak, and by using Business Process Management Health Net achieve the organizational goal.

Responsibilities:

• Created high level class structure, work flows, rule sets in Pega PRPC and also created technical business required documents for few use cases.

• Developed high level class structure in PRPC like class groups, work classes based on the organizational hierarchy and Flow actions and activities.

• Implementation of the PRPC components like Decision tables, Decision maps, Declarative expressions, Constraints and Indexes.

• Used RDB method to create data base connection and created web services using the connect SOAP.

• Coordinated Implementation, Integration, UAT and also for bug fix and enhancement activities.

• Implemented the pre-packaged workflows that come with the framework and customized them to support successful payments processing and handle payments exceptions.

• Involved in building the user interfaces through Properties, sections, harness and Service rules.

• Worked on integrating PRPC with External Applications using Connect SOAP Connect Java and Connect SQL

• Migrated data instances and rule sets from development to UAT & Performance environment when needed. And generating reports using list view and summary view rules of PRPC.

• Worked on Creating Data-Admin-DB Name and connected external Database using the JDBC connection pool.

• Created new classes and mapped them to new tables and developed SQL scripts to create the tables and expose the columns to improve the performance.

• Debugging using tracer, clipboard, Rules Inspector and Involved in configuring the Agents and Perform of code reviews.

• PAL and DB tracer readings and Pega ALERT logs analysis.

Environment:

Pega PRPC 7.1, Java, Pega CRM, SQL, HTML, XML, and Oracle 10g, Web sphere, JAVA, MS Visio

Bank of The West, San Francisco, CA Jan 2014- September 2014 Pega Senior System Architect

Bank of The West is the diversified financial services holding company with the implementation of Smart BPM Suite and Smart Adjust, Bank of the West anticipates substantial business and operational improvements, including a reduction in annual debit write-offs and better coordination across departments resulting in improved customer service.

Responsibilities:

• Understanding the User Requirements and Creation of Data classes, Data admin DB Name, DB tables.

• Implementation of Decision tables, Decision Maps and Declarative expressions.

• Used Tracer, Clipboard, Performance Tool, System Management Application, and the log files for debugging.

• Troubleshoot and communicate with Pega Support team in order to resolve technical issues which require hot fix.

• Updated Rules, Data Instances, Defects and Hot Fixes in Rule-Tracking sheet.

• Used Smart Dispute Framework for accelerating delivery of solutions for Debit cards.

•Involved in designing high level Class structure, Workflows and Rulesets.

• Implemented Agile / Scrum Methodology and participated in development & conversion of business requirements into PMF stories.

• Created Activities and steps for implementing Business Logic and modified work flows using MS Visio.

• Designed and developed SLA's according to the business requirements and Developed Decision rules and Declarative rules.

•Integration with External systems by using SOAP Services and connectors

• Implementation of the purging, archiving functionality and also involved in solving the Pega upgrade issues from 6.3 to 7.1.

• Creation of UI rules (Harness, Section, Flow actions etc.), Testing and debugging using tracer, PAL and Rules Inspector.

Environment: Java, HTML, XML, PRPC V6.3, Web Sphere server

United Guaranty Corporation, Greensboro, NC Dec 2012-Jan 2014

Pega System Architect

Overall business solution involves integrating into UG loan origination system to handle specific functions through the life cycle of a loan process. Pega RULES interaction will begin when accepting a SOAP request from the backend loan origination system that contains the customer entered data. The data is then processed and passed to the business rules engine for approval or rejection of the loan.

Responsibilities:

• Involved in gathering Functional and Business Requirements, Project Implementation, Coding, Tracking, Coordination & Execution

• Integrated with back end systems- experienced in all concepts of data bases which includes Optimizing Queries, altering tables, creating tables, Archiving database and Running stats.

• Involved in creating Activities, Flows, Flow Actions, Properties, Access Groups, Access Roles, Rulesets, and Ruleset Versions.

• Created Activities for Routing Work object to Work-party, For Notifying Work-Party, On Change Activities, and Trigger Activities.

• Created Decision tables and Decision trees based on Business Requirements.

• Implemented PRPC BPM components like Declare expressions, Declare On Change, Declare Triggers, and When rules etc.

• Involved in changing application configuration by Making few Decision tables and related properties reusable by moving them to new class. And Generating Reports using List View and Summary View.

• Worked with Clipboard, Rules Inspector, and Tracer for troubleshooting the issues

• Involved in meetings with project managers, Users and other development teams in developing a coherent view of the system.

Environment: PRPC v6.2, SOAP Services, XML, Microsoft SQL Server, IBM WebSphere Application Server 6.1, Java, SQL Developer, HP Quality Center 10.00, MS VISIO 2003,

UNUM, Chattanooga, TN September 2011 –November 2012

Pega System Architect

UNUM Insurance Group has entered on a Claim Transformation Initiative. This initiative is to establish a Global Claims Platform which can be continuously enhanced to handle several other new Lines of Business added to the organization in turn resulting in consistent claim handling across all the lines of business, improved customer experience and improved operational efficiency. Scope for this phase of project is considered for Life LOB in U.S.

Responsibilities:

• Revise the Requirement Specifications with the users for better customer service and feasibility.

• Extracting the business rules from the analysis done

•Responsible for creation of rule set designing, Class Structure and rule-resolution designing.

•Involved in PRPC flow diagrams using Visio, interpretation of complex flow shapes for business scenarios

• Design and develop front-ends in Harness, Harness-Section, and Flow-Actions.

• Developed validation rules to ensure that users enter the correct information.

• Creation of activities, steps for implementing core business logic.

• Involved in mapping roles to object access for various case types.

• Involved in integrating with web services for business processing.

• Implement changes in business flow using PRPC and manage them.

• Worked on clipboard and tracer tools extensively to trace hard to find defects.

• Prepared analysis documents according to the PRPC coding standards.

• Implementation of Decision Tables, Decision Maps and Declarative expressions.

• Ran the Preflight tool at regular intervals to make sure the numbers of warnings are minimal.

•Involved in the rules management and associated tools such as export & import tools (Rule set and Rule Set Version).

•Involved in attaching SLA in assignments and created SLA activity depending upon the requirement of the project and End to end Integration testing of the application.

Environment: PRPC 6.1, Oracle, Java, Java Script, XML, HTML, and Web Sphere.

3i Infotech, Bangalore, India June 2010 - August 2011

Java Developer

This project is a part of customer relationship management system to maintain information about complaints, status and issues. It is a support system to address client's complaints, status and issues. It is a support system to address client’s complaints.

Responsibilities:

Gather user requirements and followed by Analysis and design.

Analysis of Business Requirement Document and understanding of Requirement.

Use Case Analysis of Modules involved and Flow Analysis of Existing Functionality.

Data validation is done at Client Side using JavaScript.

Design and development of the business layer using JDBC.

Extensive usage of XML throughout modules.

Developed the automatic build scripts using ANT for the application to deploy and test.

Used Eclipse IDE for development, testing and debugging.

Used CVS for releasing new fix and patch.

Worked extensively in UAT and Maintenance.

Preparation of Impact Analysis Document that specifies files need to change.

Unit Testing and Integration Testing.

Used Log4J for Logging.

Analysis of Bug Description and Understanding of requirement.

Testing of modules using JUnit.

Environment: J2EE, JSP, Swings, HTML, Java Script, Servlets, Struts, Custom Tags, My SQL & MS SQL Server 7.0, HTML, CSS, CVS, Log4J, Ant, Eclipse, Windows 2000.

EDUCATION:

Bachelors in Computer Science and Technology, India.

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