Test Cases Customer Service

Rati Rajan

***********@*****.*** QA/System Analyst 848-***-****

web-applications, database, automation, ERP

Objective:

Seeking a QA/System Analyst position where I can add quality to innovate measurable solutions. My goal is to implement existing skills, while learning competitive new skills. Enjoy both team and independent work environments.

Summary:

General QA Skillset

Technical Skills: Selenium Web driver, Python, PHP, JavaScript, TestPRO (QTP), HTML5, SOAPUI, Bash Scripting linux

Automation: Selenium 2.4 –3.6, LoadRunner, QTP-HP quality center

Supporting Skills: PL/SQL, Visio, WordPress, MS- Access

Networking: UAT, Middleware

QA Models: Agile, Iterative, hybrid, waterfall

General Experience:

Automate smoke and feature test and emulators with Selenium + python + java + web, QTP with HPQC

Design, execute test plan & test scripts in HPQC, JIRA, Salesforce

Validate requirements, create test cases, SQL queries, UNIX models, excel and VISIO models, UMLs

Confer with development, management & QA teams to plan strategy, identify requirements, track defects.

Hybrid load test of CRM, enterprise software development, customer service applications, credit bureau validation system. Selenium reusable end to end test scripts on intra voice recognition applications, insurance modules.

Assign, track issues found during UAT and throughout QA lifecycle.

Proficient in the following testing types: functional, regression, user acceptance (UAT), end to end, white box, black box, smoke, integration, E-Commerce, mobile devices (IOS, Android), Cloud Migration – fault tolerant testing

Traceability cross reference, SOX compliant documentation control between JIRA, QC and cycle based report

History:

Utah State University: Teacher’s Assistant (September 2016 - August 2017)

Responsibilities:

Write, execute & grade SQL queries

Assist in documentation work, grading assignments

Prepare questionnaire,conduct lab sessions, teach advanced SQL queries to under graduate students

Nuance Communications: SR QA (November 2013 – September 2015)

Responsibilities:

Automate test scripts using Selenium + java + python on IVR applications – browser based testing.

Developed over 300 test scripts in 25 test suites using Selenium + cucumber.

Database testing

Writing test cases in ALM, assigning - reporting defects.

Performing security and performance testing (load runner) on production environment

Worked on tools ClearQuest, JIRA, VISIO

Traceability matrix cross referencing test suites & requirement

Document control, managing QA repositories

SphereGen: SR QA (March 2013 – September 2013)

Responsibilities:

Worked on healthcare projects like IntelliSpace and Humana insurance, tested thin client devices

Created automation Hybrid Framework from scratch using Selenium

Integrated Automation scripts (Selenium WebDriver API) in Continuous Integration tools

Used Selenium WebDriver API to automate tests on cross browser and cross platform environment

Identified and isolated product defects by using Quality Center across a wide selection of ecommerce websites

Developed over 50 scripts per cycle using Selenium web driver in core java

Vaktech Corp: Consultant (April 2010 – January 2013)

Responsibilities:

Worked on reports and self-tabulating metrics

Performed testing on web services using SOAP UI 2.0 & 2.5

Created MOCKS for web services testing using SOAP-UI

Created test cases for message flows (SOAP-UI)

Performed load and functional tests on web services prior implementation

Performed multi browser testing

Worked with clients to demonstrate Agile techniques for software development, explained and implemented unit testing, defined coding standards

Developed SQL queries in Toad and DB Artisan to achieve the data transformations

Created, updated and ran the QTP scripts

Exposure to CMM and Six Sigma quality processes

Exposure to software development methodologies such as Iterative, Waterfall, RAD, Scrum, and Agile Methodology

Capgemini: Jr Tester (December 2007 - September 2009)

Responsibilities:

Performed functional and regression testing in Test Link

Defect tracking in HPQC, TestDirector and ClearQuest

Created test cases and basic flow charts in excel and Visio

Used Back-end testing using SQL queries to validate the data in the back-end Oracle Database

Education:

Masters in Information Systems – Utah State University

Bachelors in Science – Pune University

Certifications:

SAP Sales & Distribution

HP ALM

GNIIT

Business Intelligence - Villanova University

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