Human Resources
Resume:
WORK EXPERIENCE
Southwest Michigan Behavioral Health 2014-2017
**** ****** ****, *******, ** 49002
Kalamazoo Community Mental Health and Substance Abuse Services 2011-2014
(Merged into SWMBH)
HUMAN RESOURCE GENERALIST
I joined Southwest Michigan Behavioral Health when a portion of Kalamazoo Community Mental Health and Substance Abuse Services merged as part of the creation of this start-up organization. The group I managed (2011-2014) and other groups were transferred at the same time. My primary responsibilities were in HR Compliance, Statutory and Regulatory requirements, employee relations, benefits management and HR business strategy.
HR Compliance, Regulatory and Statutory Responsibilities Developed organizational training and staff development initiatives. The areas of focus were diversity, safety, ethics and communication, and compliance. Designed and implemented the organization’s annual evaluation process, rating scale and rollout.
Maintains compliance and ensures security for all legal, personnel and regulatory files.
Keeps organization current on Federal, State, and local employment laws and regulations.
Leads employee investigations and provides guidance to leadership and employees.
Fashioned and implemented the staff evaluation system. Employee Relations
Created and led the Cultural & Inclusion Committee promoting organizational awareness and accord. Attained record high scores on an organizational culture survey performed by Human Resource Management of Kalamazoo, MI. This committee developed and implemented an ongoing employee recognition program which included “above and beyond” achievements, peer to peer recognition, and honoring employees and their families for personal and work achievements.
Spearheads the hiring process from recruiting to onboarding.
Conducts employee investigations, work plan implementation and follow-up.
Sustains established trust with staff, leadership and stakeholders.
Partners with Executive leadership regarding critical issues and operational updates or changes. DONNA RAGAN, PHR
7949 68th Street, Alto, MI 49302 ● 269-***-**** ● ********@*****.*** Dedicated Human Resource professional with a solid understanding of employment laws, strategic alignment and benefit plans. Successfully introduced process improvements and staff-development initiatives to drive organizational goal attainment. Benefits Management
Significant in researching and selecting benefit providers.
Provides open enrollment training; solely responsible for staff enrollments.
Primary contact of employees and vendors for benefits, memberships and enrollments. HR Business Strategy
Partnered with Executive leadership regarding critical HR issues and the development and implementation of departmental strategies and goals including required operational changes. Metric requirements were established and continually measured and reported to the stakeholders. HR metrics were 100% met. Established and executed HR policies and procedures aligned with the organizational goals and strategies; I became the leading source to ensure accurate interpretation and appropriate conflict resolution
Generates workforce analysis and employment yield ratios in relation to organizational planning.
Lead super-user and trainer for new HRIS and system.
Produced HR forms to be used organizationally.
Achievements
Essential in the creation of a start-up organization.
Key member of AFP process and selection of new HRIS system.
Development of organizational trainings and staff development initiatives.
Designed organization’s Annual Evaluation process, rating scale and rollout.
Created and lead the Cultural & Inclusion Committee promoting organizational accord.
Systematized electronic open enrollment: Reduced hard copies and time used by 80% Western Michigan University School of Medicine 2000 – 2011 1000 Oakland Drive, Kalamazoo, MI 49008
Psychiatric Clinical Coordinator
Fashioned a trusting relationship with my direct reports.
Provided orientation and trainings for staff and medical student internships.
Worked closely with the Faculty director in reviewing suitable applications, conducted interviews, and made hiring decisions.
Accountable for staff discipline measures, action plans and monitoring improved behavior.
Conflict resolution and employee/patient safety.
Responsible for managed care compliance.
Education
Kalamazoo Valley Community College, Kalamazoo, MI
Associates in Business
Spring Arbor University, Kalamazoo, MI
Bachelors of Science majoring in Organizational Management Endorsement in Healthcare Management
Profession Human Resources Certified (PHR) in 2014 Related Skills
Advanced in Microsoft Office Suite 2007-2010
HRIS systems
Benefit administration
FMLA, ADA, STD/LTD, I-9
Strong managerial skills
Public speaking and presentations
Volunteer Work
HR Consulting on a volunteer basis
WRAPS: Free carnival for the community
Kalamazoo Animal Rescue: Volunteered my time and home in order to rescue and rehabilitate abandoned and abused animals.
References
David Yeider
Kalamazoo Public Schools/Kalamazoo Institute for the Arts 5166 Lands End
Kalamazoo, MI 49009
********@*******.***
Corrine Rodriguez
Strategic Accounts Manager
Houston Chronicle Media Group
*******.*********@*****.***
4747 Southwest Fwy. Suite 200
Houston, Texas 77002
Office: 713-***-****
Cell: 832-***-****
Petra Morey, Compliance Specialist III
Southwest Michigan Behavioral Health
2529 Mckinley
Kalamazoo, Mi 49004
**********@*****.***
Dick Posthumus, Chief of Staff
Executive Office of Governor Rick Snyder
Lansing, Mi 48909
**********@********.***
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