Customer Service Manager

Ekaterina Semenova

***** *** ****, *******, **, *7083

Mobile Phone: 832-***-****

E-mail: ******-****@*******.***

OBJECTIVE

To add value to an organization by using my acquired skilled sets, common sense practices, and customer service abilities.

SKILL SETS

Bilingual - English / Russian (Read, Write, and Speak).

MS Office

Well organized.

Precise and detail oriented.

Adaptable to any environment.

Common sense practices with no nonsense attitude.

Impeccable Customer Service skills via Phone, Face to Face, or by email.

Team player

Excellent written and verbal communication skills

Excellent computer skills

Able to work under stringent deadlines

WORK EXPERIENCE

Administrative Assistance

Heartland National TB Center, San Antonio, TX

Supervisor: Delphina Sanchez, tell: 210-***-****

Duties of Administrative Assistant:

Provide general administrative and clerical support including mailing, scanning, faxing and copying to management;

Maintain electronic and hard copy filing system;

Open, sort and distribute incoming correspondence;

Perform data entry and scan documents;

Assist in resolving any administrative problems;

Run company’s errands to post office and office supply store;

Prepare and modify documents including correspondence, reports, drafts, memos and emails;

Schedule and coordinate meetings, appointments and travel arrangements for Managers;

Maintain office supplies for department;

Customer service representative/assistant manager/temporary replacing the office cashier

INVISA Logistic services

www.ils-usa.com

Manager: Natalia McDowell, tell: 832-***-**** ext. 130

April, 2012 – June, 2016

Duties of Customer service representative/assistant manager:

• Provide full service to customers to obtain visas to Russia;

• Receive and register customer’s visa application package;

• Check to ensure all necessary documentation is included in visa application package;

• Prepare customer’s visa application packages for processing;

• Process customer’s visa applications;

• Answer all customer inquiries regarding the visa application process in a polite and professional manner;

• Following-up and consulting with customer regarding processing;

• Help customers to solve a problems regarding their documents and processing to obtain Russian visa;

• Prepare invoices for payment (Quick Books)

• Maintain the security and privacy of all customer documents and information;

• Full office support: organizing, record-keeping, archive;

Duties of the office cashier:

Receive payment by cash, check, credit cards, vouchers, or automatic debits:

Issue receipts, refunds, credits, or change due to customers;

Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change;

Greet customers entering establishments;

Compute and record totals of transactions;

Keep periodic balance sheets of amounts and numbers of transactions;

Pay company bills by cash, vouchers, or checks;

Generate financial reports as requested by the management;

Manage office financial transaction.

Cashier

Phoenicia Specialty Foods

Manager: Michael Bateman, tell: 281-***-****

October 2011 – February, 2012

Duties:

• Answer customer's questions, and provide information on procedures or policies.

• Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.

• Establish or identify prices of goods, services or admission, and tabulate bills using calculators, cash registers, or optical price scanners.

• Greet customers entering establishments. Issue receipts, refunds, credits, or change due to customers. Issue trading stamps, and redeem food stamps and coupons.

• Monitor checkout stations to ensure that they have adequate cash available and that they are staffed appropriately.

• Process merchandise returns and exchanges. Receive payment by cash, check, credit cards, vouchers, or automatic debits. Sort, count, and wrap currency and coins.

• Weight items sold by weight in order to determine prices. Cash checks for customers. Sell tickets and other items to customers.

• Stock shelves and mark prices on shelves and items.

Executive Administrative Assistance

LTD "VNIPIneft" Engineering Services Moscow, Russia

http://www.vnipineft.ru/en/

32, bld.1, F.Engelsa str., 105005, Moscow, Russia

Tel: (007-495) 795-31-30

Е-mail: *********@*********.**

General Project Manager: Semenov Vya4eslav Nikolayevich

July 2005 – April 2010

Duties:

• Provided executive administrative services for the General Project Manager.

• Prepared daily correspondence, memorandums and report as was required.

• Answered multiple phone calls, and processing incoming and outgoing email.

• Scheduled and planning meetings, and conference.

• Scheduled travels as required, accommodation and transportation.

• Performed additional project activities required.

• Planned Manager Schedule.

EDUCATION

University Houston-Downtown English Language Institute June 2011- October 19 2011

The Russian Orthodox Institute of Ioann Bogoslov

Moscow, Russia

Philology Degree (5 years)

9 /2003 - 3/ 2008

REFERENCES

Tia Rodriguez – Shift Leader in Orange Leaf/ 210-***-****, San Antonio, Texas

Delphina Sanchez - Training Specialist II / 210-***-****, Heartland National TB Center, San Antonio, Texas

MD A Chowdhury - - 832-***-**** MN Travels & Tours, Houston, Tx

Tetyana Newkirk – CEO / 832-***-****, Best Party Pals, Houston, Texas

Contact this candidate