Customer Service Representative

LaBree Dotson

******.******@*****.*** • 281-***-****

**** ***** **. *******, ** 77093

Summary of Qualifications

Analytical Thinking skills obtained from interpreting research findings, formulating conclusions based on research, establishing patterns of behavior, solving problems creatively

Proficient in writing effectively through completion of 7 large scale research papers, ability to edit documents, skilled at tailoring content to specific audience

3 years client service skills effective in working in a communicator who interacts well with all levels of staff and management

Experience

Assist Marketing- Customer Service Representative May 2015- Present

Accurately and efficiently educated registered guest over 1,0000 personal information into company software

Demonstrates high technical skills and product knowledge in all areas to include computers and Internet, mobile devices, and Apple products.

Assist to organize 15-20 event mobilizing donors and supporters by Managing CSR time sheets, event flow, onsite inquires, lead generation, and company technology

Drove brand awareness to about 5,000 consumers to educate on specific products or services to cater to an induvial lifestyle

Collaborated with high profile clients to maintain a detail schedule of events to ensure exceeding expectations

Rice University-Research Assistant( MSNE) June 2017 – September 2017

Analytical Thinking skills obtained from interpreting research findings to prevent corrosion on steel pipes in related industries

Conducted research with Ph.D. candidates requested by Fortune 500 oil and gas companies for their future use and development of epoxy coatings

Interpreted about 70 scientist articles then formulated a controlled experiment designed to grow anti-corrosive nanoparticles

Formulated an abstract entailing of problems with industry epoxy coating and possible solutions presented a formal speech to a 500 of people at the Symposium

Lonestar College- Specialist I July 2015- August 2016

Performed basic accounting functions such as checking invoices and filing receipts for over 50 on campus clubs and organizations

Developed an efficient purchase order template tracking operational budgets used by the Program Manager

Organized and prepared documents such as flyers, brochures, and posters for events totaling 2,000 persons in attendance

Liaison with student body and administrative faculty ensure all request from both parties are handled in a timely manner

Education

The University of Texas at San Antonio, 2014

Bachelor of Arts in Business Communication

Minor Technology Management concentration in Project Management

Lorenzo de Medici in Rome, Italy 2013: Studied Integrated Marketing Communication

Additional Skills Computer Skills: MS Word, Excel, PowerPoint, Outlook, Dreamweaver, Adobe Acrobat and InDesign

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