Manager Customer Service

Location:

Tennessee

Posted:

October 02, 2017

Contact this candidate

Resume:

Jennifer Jane Davis, LPN

*** ***** **** **** *** 3202

Smyrna, Tennessee 37167

**********@*****.***

615-***-****

Personal Statement

Outgoing, motivated professional, with the ability to multi task, is interested in extending previous professional experiences into a new and exciting career opportunity.

Work Experience

Clinical Liaison, LPN JAN 2015-Present

Diversicare of Smyrna- Smyrna, TN

Responsible for developing key relationships within hospital, physician, and other assigned accounts and managing external aspects of patient referrals and admissions, facilitating smooth patient transitions by:

Efficiently and effectively assess patient needs for compatibility within center clinical capabilities

Communicate with patients, families, and customers to determine services and care that best meets their needs, for the right care, in the right place, at the right time

Thoroughly educate patients and families and understand patient/family expectations to provide a positive experience and help reduce rehospitalizations

Collaborate within the healthcare community to educate the community and healthcare providers on transitioning smoothly across the care continuum

Foster caring, professional relationships amongst seniors and health care providers by providing effortlessly swift interactions

Team Coordinator, LPN FEB 2010-DEC 2014

Home Health Care of Middle Tennessee- Murfreesboro, TN

Working, as part of a team, to provide exceptional home health care for clients. Responsible for day to day tasks and duties to assist the Director of Patient Care, auditing, intake, insurance and field staff, including but not limited to:

Coordinating multi-disciplinary care between nursing, physical therapy, occupational therapy, speech therapy, medical social work, nursing assistance and insuring frequency and orders are correct and followed according to MD established plan of care

Coordinating with insurance to ensure authorization of services

Handling incoming and outgoing calls related to patient care

Assist in ensuring compliance with Medicare and state guidelines related to patient care and correct documentation of services

Assist and fill in for insurance coordinator to obtain authorization of services across a spectrum of private and state funded insurances

Assist Intake coordinator with incoming referrals, assuring correct orders, authorization and services are provided/received within guidelines of home health care services

Complete a multitude of administrative tasks congruent with the day to day operations of an office

Triage nursing for on call visits

Field nursing including wound care, picc line care, obtaining labs and teaching/education of patients Licensed Practical Nurse

Pediatric Consultants West- Knoxville, TN Feb 2009-Jan 2010

Clinic nurse responsible for scheduling, triage and care of pediatric patients in a multi practitioner setting. Responsible for administrative and hands on nursing skills such as:

Physical assessment

Administration of oral and inhaled medication

Administration of vaccinations/immunizations and treatment injections

Assisting MD with minor surgical procedures such as circumcision, lumbar puncture, incision and drainage, ear piercing, mole and wart removal, cerumen removal, etc.

Clinical liaison between drug representatives, DME providers and doctors

Phone triage of urgent needs scheduling

Administrative tasks such as proper documentation and reporting of immunizations to the State of Tennessee

Assisted with obtaining prior authorization approvals for medications, DME and outpatient procedures

Coordination of outpatient procedures such as MRI, CT scans, X-rays

Assisted with ordering medical supplies, vaccinations, and medications for in office usage

Obtaining and processing of multiple labs and screening tests

Primary Caregiver- Murfreesboro, TN July 2005-April 2006 Self-employed caregiver providing 24 hour care to an elderly patient with Parkinson’s disease.

Coordinated care with Alive Hospice

Responsible for administration of medications, treatments, meal prep, transportation, personal hygiene, laundry and transportation

Owner of In Home Day Care March 2002-August 2007 Property Management July 1994-Aug 2007

AIMCO, MAAC, Flournoy Properties- Tennessee

Employed by different apartment community management companies in positions of Leasing, Assistant Manager and Property Manager

Skilled in managing and directing overall operations and administration of complex financial system and data

Committed to providing excellent customer service to clients, vendors, suppliers and establishing a network of business associates throughout the community

Strong general management skills in areas of personnel, training and development, client relations, budget management and leadership

Planned and facilitated community functions

Education

Associates Degree Program for Registered Nursing- Excelsior College March 2012-Present

Currently awaiting Clinical Exam required for obtaining R.N. degree

Current GPA - 3.5

Practical Nursing Diploma- Tennessee Technology Center- Murfreesboro August 2007-Aug 2008

Graduated 1st in class with G.P.A of 4.0

B.S.Arts and Sciences (Psychology/Sociology) - Tennessee August 1992-May 1997

Degree obtained from Tennessee State University

Skills

Strong organizational, administrative and analytical skills Excellent communication skills both verbally and in writing Ability to thrive in a fast paced environment

Dedicated to professional, compassionate, competent care Proficient in all facets of office administration

Ability to obtain optimistic outlook Driven to succeed

Dedicated

CPR and IV certified

Achievements/Awards

Student of the Month 10/07- LPN program

Student of the Month 10/07- TTC

Awarded nursing scholarship for spring 2008, based on academic and attendance criteria

Attendance award- Fall 2007, Spring 2008

Nominated to National Technical Honor Society

Property Manager of the Year- 1999- awarded by Rutherford County Property Management Association

References