Manager Customer Service
Resume:
Jennifer Jane Davis, LPN
Smyrna, Tennessee 37167
ac2j31@r.postjobfree.com
Personal Statement
Outgoing, motivated professional, with the ability to multi task, is interested in extending previous professional experiences into a new and exciting career opportunity.
Work Experience
Clinical Liaison, LPN JAN 2015-Present
Diversicare of Smyrna- Smyrna, TN
Responsible for developing key relationships within hospital, physician, and other assigned accounts and managing external aspects of patient referrals and admissions, facilitating smooth patient transitions by:
Efficiently and effectively assess patient needs for compatibility within center clinical capabilities
Communicate with patients, families, and customers to determine services and care that best meets their needs, for the right care, in the right place, at the right time
Thoroughly educate patients and families and understand patient/family expectations to provide a positive experience and help reduce rehospitalizations
Collaborate within the healthcare community to educate the community and healthcare providers on transitioning smoothly across the care continuum
Foster caring, professional relationships amongst seniors and health care providers by providing effortlessly swift interactions
Team Coordinator, LPN FEB 2010-DEC 2014
Home Health Care of Middle Tennessee- Murfreesboro, TN
Working, as part of a team, to provide exceptional home health care for clients. Responsible for day to day tasks and duties to assist the Director of Patient Care, auditing, intake, insurance and field staff, including but not limited to:
Coordinating multi-disciplinary care between nursing, physical therapy, occupational therapy, speech therapy, medical social work, nursing assistance and insuring frequency and orders are correct and followed according to MD established plan of care
Coordinating with insurance to ensure authorization of services
Handling incoming and outgoing calls related to patient care
Assist in ensuring compliance with Medicare and state guidelines related to patient care and correct documentation of services
Assist and fill in for insurance coordinator to obtain authorization of services across a spectrum of private and state funded insurances
Assist Intake coordinator with incoming referrals, assuring correct orders, authorization and services are provided/received within guidelines of home health care services
Complete a multitude of administrative tasks congruent with the day to day operations of an office
Triage nursing for on call visits
Field nursing including wound care, picc line care, obtaining labs and teaching/education of patients Licensed Practical Nurse
Pediatric Consultants West- Knoxville, TN Feb 2009-Jan 2010
Clinic nurse responsible for scheduling, triage and care of pediatric patients in a multi practitioner setting. Responsible for administrative and hands on nursing skills such as:
Physical assessment
Administration of oral and inhaled medication
Administration of vaccinations/immunizations and treatment injections
Assisting MD with minor surgical procedures such as circumcision, lumbar puncture, incision and drainage, ear piercing, mole and wart removal, cerumen removal, etc.
Clinical liaison between drug representatives, DME providers and doctors
Phone triage of urgent needs scheduling
Administrative tasks such as proper documentation and reporting of immunizations to the State of Tennessee
Assisted with obtaining prior authorization approvals for medications, DME and outpatient procedures
Coordination of outpatient procedures such as MRI, CT scans, X-rays
Assisted with ordering medical supplies, vaccinations, and medications for in office usage
Obtaining and processing of multiple labs and screening tests
Primary Caregiver- Murfreesboro, TN July 2005-April 2006 Self-employed caregiver providing 24 hour care to an elderly patient with Parkinson’s disease.
Coordinated care with Alive Hospice
Responsible for administration of medications, treatments, meal prep, transportation, personal hygiene, laundry and transportation
Owner of In Home Day Care March 2002-August 2007 Property Management July 1994-Aug 2007
AIMCO, MAAC, Flournoy Properties- Tennessee
Employed by different apartment community management companies in positions of Leasing, Assistant Manager and Property Manager
Skilled in managing and directing overall operations and administration of complex financial system and data
Committed to providing excellent customer service to clients, vendors, suppliers and establishing a network of business associates throughout the community
Strong general management skills in areas of personnel, training and development, client relations, budget management and leadership
Planned and facilitated community functions
Education
Associates Degree Program for Registered Nursing- Excelsior College March 2012-Present
Currently awaiting Clinical Exam required for obtaining R.N. degree
Current GPA - 3.5
Practical Nursing Diploma- Tennessee Technology Center- Murfreesboro August 2007-Aug 2008
Graduated 1st in class with G.P.A of 4.0
B.S.Arts and Sciences (Psychology/Sociology) - Tennessee August 1992-May 1997
Degree obtained from Tennessee State University
Skills
Strong organizational, administrative and analytical skills Excellent communication skills both verbally and in writing Ability to thrive in a fast paced environment
Dedicated to professional, compassionate, competent care Proficient in all facets of office administration
Ability to obtain optimistic outlook Driven to succeed
Dedicated
CPR and IV certified
Achievements/Awards
Student of the Month 10/07- LPN program
Student of the Month 10/07- TTC
Awarded nursing scholarship for spring 2008, based on academic and attendance criteria
Attendance award- Fall 2007, Spring 2008
Nominated to National Technical Honor Society
Property Manager of the Year- 1999- awarded by Rutherford County Property Management Association
References
Pat Mingle, BSN, MSN- Former Supervisor
Joanne Chissler, RN- Director of Nursing
Sabrina Butera- Insurance Coordinator- coworker
Jeni Schiltz, LPN- Coworker
Sharon Jones, Property Manager
Chris Harper, LBSW- CoWorker
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