Customer Service Accounts Payable

Skills

●** wpm, **-key

●Typing and Filing (electronic and hard copy)

●Data Entry

●Customer Service

●Microsoft Office: Word, Excel, Outlook, One Note

●Windows: XP/95/98/2000/ Windows 7 & 10 and Windows One Drive

●Other: CAD, Eve System, CRM, Hubspot, Google drive, Google Calendar, Adobe and Adobe Cloud, Word Perfect

●Accounting: Payroll, Accounts Payable, and Accounts Receivable; familiar with QuickBooks

●Internet: Email, research, Fed Ex online Shipping and Receiving, Advertising (Groupon and Angie’s List), and building a variety of online profiles for sales from Fiverr to Amazon.

●Customer Service

●Social Media

●Photography

Experience

June 2015-May 2017 New Caney Movers, LLC New Caney, TX

Office Manager / Customer Service Representative

●Solely responsible for entire office including but not limited to; providing customer service giving quotes to incoming calls and online inquiry submissions.

●Provided bids, estimates, and proposals.

●Advertising - worked with Groupon and Angie’s List on merchant profiles and vouchers.

●Booked jobs, scheduled moves, and typed contracts/invoices and other required documents.

●Followed up calls and emails using google drive, google calendar, Adobe, and CRM.

●Dispatched and managed 5 crews on a daily basis, including drivers and helpers

●Interviewed and hired applicants.

●Handled all damage claims according to procedure process with satisfactory resolution.

●Handled insurance claim processing/collections and credit card processing.

●Worked in the field packing for moves (when staff was short-handed).

April 2014-June 2015 Good Samaritans Fairfield Glade, TN

PRN Dietary Aid

●Provided care and assistance to over 150 residents in an assisted living / long-term / independent living and rehabilitation facility.

●General Kitchen Duties: dishwashing, cleaning, serving residents and guests, and assisting the cook (when needed).

July 2007- Feb 2008 Wyndridge Nursing Home Crossville, TN

Dietary Baker

●Baked a variety of foods for 135+ residents which met their individual dietary requirements.

July 2006- June 2015 C.C.S.S.D. Crossville, TN

Volunteer

●Assisted non-profit organization with several tasks, including answering phones, bookkeeping, organizing, and coordinating fund raiser events.

●Accepted and distributed donations to those in need.

●Worked with families/schools to ensure every child and classroom had what they needed.

Nov. 2002-Dec 2003 Answer Med Houston, TX

Operator

●Answered calls and relayed messages for over 300 Doctor’s offices.

●Provided alpha and digital paging for emergencies.

May 2001-Nov 2002 First Choice Pest Control & Construction Stafford, TX

Office Manager

●Performed all office duties for two companies.

●Provided customers with information on pest control services offered.

●Scheduled appointments and mapped routes for pest control technicians.

●Answered calls for home construction General Manager.

●Processed payroll and accounts payable and receivable.

Mar 2000-Mar 2001 Custom Couriers Houston, TX

Data Entry Clerk

●Took delivery information, dispatched drivers and made occasional deliveries. Duties included invoice processing for accounts payable/receivable and driver payroll.

Aug 1999- Mar 2000 Carlton Staffing Houston, TX

Secretary / Data Entry Clerk / File Clerk

●Worked temporary assignments for a variety of companies, including oil companies, welding companies, and home management companies. Assignments included answering phones, typing, filing, data entry, accounts payable and research.

Education

High School and continuing education through present

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