Support Project Management
Resume:
RUGARE HAYES
Chicago Il **610
*********@*****.***
Summary of Qualifications: Experienced Information Technology professional seeking an opportunity to bring my extensive technical/ managerial skillset to prospective organizations. Back ground includes military and civilian experience with the ability to navigate, co-exist, and seamlessly integrate both environments recognized and commended for my success at putting out fires and excelling under stress filled scenarios while maintaining a high level of integrity with minimal performance drop off.
County of San Diego (Systems Administrator) 2007- 2009
Provided support for “County of San Diego data migration from the Western Data Center to 2 separate Co Lo's in Tulsa Oklahoma and Plano Texas.
Specifically provided support to the Enterprise FTP Migration effort.
Installing 3rd party software on servers for FTP monitoring, maintenance, and activity tracking.
Responsible for inventorying all 16,000 FTP interfaces and 3,000 FTP scripts.
Responsible for the support of a large data center migration located in San Diego.
Solution support will include Windows NT 4 and Windows 2000/2003 system administration, application installation.
This includes installation, configuration and maintenance of Windows 2000/03 servers; day-to-day systems operations administration and management.
Innovative (Systems Administrator) 2003 - 2006
Provided direct support services (Tier 1, 2, 3 level) to clients for enterprise level solutions.
Technical knowledge and experience using the full suite of Novadigm Radia 3.0 and 2.1 products.
Experience with large-scale Radia deployments and implementations.
Experience in application packaging, storage and distribution methodologies.
Maintained an average of 3 packaged applications per shift, amounting to 15 per week, maintaining 100% compliance on productivity
Managed Novadigm system monitoring and installation.
Developed an understanding of Novadigm performance tuning and related utilities.
Performed capacity planning / performance analysis functions.
Achieved a familiarity with application packaging, storage and distribution methodologies. .
Executed auditing and testing Legacy Applications received from site for certification.
Performed weekly presentations for the clients reporting progress of project.
Collaborated with a team that certified 12,000 legacy apps for packaging and transition to the new infrastructure.
NMCI-ISF-Dell (Sr. Deployment Lead) 2002 - 2002
Primary responsibilities include but not limited to, coordinating the efforts of a deployment team to transition Naval, Marine Corps, and Civilian personnel from legacy equipment to new Dell equipment.
Ensuring that my technical staff is briefed and prepared to escalate issues to the proper points of contact for quick resolution.
Responsible for providing daily, weekly, and monthly progress summaries, meeting timelines and service agreements.
Provided Project management skills including organizing, strategizing and executing critical, short and long-term conflict management.
Management of cross-functional teams in integration and support efforts to the customer.
Managed the efforts of internal team members toward meeting timelines and service agreements
Digital Lighthouse Corporation (LAN Admin) 2000 - 2002
Assured quick response to Help Desk request, providing a user-friendly environment and efficient service to customers in-house as well as satellite locations, maintaining a smooth blend of technical ability with strong people skills.
Acquired an in-depth knowledge of Windows NT Security and permissions, trust relationships, WINS, DHCP and DNS configuration and administration.
Drafted policy on user account creation, administration and maintenance. Maintained Exchange/Outlook accounts for users (local & remote).
Responsible for laptop/desktop build and configuration using (Ghost)
Obtained price quotes for hardware requirements at local and remote sites.
Implemented strategies for software license compliancy and purchase Enterprise-wide.
Built and configured lab environment with Windows 2000 Advanced Server, Server and Exchange to prepare for migration from present Windows NT and Exchange 5.5 environment.
Designed labs for testing and configuration of VLANS, creation of VPN Groups troubleshooting of stated groups with end user and testing of connectivity.
Responsible for procurement of network support consumable supplies
Managed licensing process for Microsoft software Procured licenses, ensured compliance with industry regulations, and maintained licenses.
Led Project planning. Reviewing and recommending IT-related products. Deployment, integration, configuration, and maintenance of new systems.
Petco Animal Supplies (Network Support Asst./Help Desk Lead) 1997 - 2000
Responsibilities include Front end, and Back end support on a client\server network consisting of a hybrid Windows NT and Novell server infrastructure
Performed back ups, file restores remote client administration, laptop support, Account creation, maintenance, email account creation, maintenance, network printers maintenance and support, as well as phone support to satellite locations.
Software, and hardware installation, configuration, troubleshooting, network monitoring using NT Server Admin Tools
Configured, setup and provided laptop support for 150 users connecting through IBM.
Responsible for installation, configuration, and troubleshooting of a 400 node LAN supporting a variety of operating systems (Windows NT, Windows 95, and Unix
Configuration and management of a Novell network running multiple operating systems (Win3.11, Win 95, OS/2, and Unix).
Installed servers, configured user accounts, and set up MS Mail downstream post offices at on-site installments of the company.
Responsible for providing phone support for just fewer than 200 users.
Installed and set up travel agency software (Sabre Applications) for use with Microsoft Applications.
Maintained a minimal downtime using analytical and troubleshooting skills to retain a high-level of customer satisfaction.
U. S. Navy (Aviation Storekeeper) 1988 – 1994
Received, stored, identified, and issued aviation components, supplies and equipment in accordance with N.A.M.P.
Displayed leadership qualities and abilities by ensuring continued and effective supply support for all requisitioning activities under my supervision.
Aggressively participated in numerous inventories of warehouse and storage spaces under my jurisdiction.
Actively coordinated and maintained telephone support to requisitioning activities at NAF El Centro.
EDUCATION
North Eastern Illinois University
Capella University
United Education Institute
San Diego City College
Vortex Data Systems
Certifictions & Degrees
BA Sociology
PMI (Project Management Best Practices)
CERTIFIED NOVELL ADMINISTRATOR 4.1/CNA
MICROSOFT CERTIFIED PROFESSIONAL/MCP (NT WORKSTATION, SERVER, TCP/IP)
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