Customer Service Representative

RESUME

DIEUDIETTE DORCHYA MBOUKOU

Unit ***A Central Park Condo, No 168 D. Jorge st.

Pasay city Metro Manila, Philippines

+63-999-***-**** /+63-917-***-****/ **************@*****.**

DATE & PLACE OF BIRTH: September 9, 1985, Pointe-Noire, Congo

NATIONALITY: Congolese

MARITAL STATUS: Single

OBJECTIVES

•Seeking to join a highly competitive company in the global market and contribute to its success and development where I can use my experience in a setting that challenges me to achieve corporate goals.

•Enhance my skills and capabilities to achieve personal and professional growth.

EDUCATIONAL BACKGROUND

Institute of Management & Technical Studies, INDIA(IMTS)

Bachelor in Business Administration (BBA), 2012-2015

Major subjects: Finance, Accounting

Other subjects: Marketing, Human Resources, Business communication

CEREC-ISCOM, Pointe-Noire, Republic of Congo

Brevet De Technicien Supérieur (B.T.S) (Higher Technician Certificate ), 2005 - 2007

Major subjects: Marketing, Business Management /Other subject: Accounting

Lycée Pierre Prié, Pointe-Noire, Republic of Congo

A LEVEL Option G3 « Commercial », 2005

Major subject: Business Management

PROFESSIONAL TRAINING

•BSD Trade Services Corporation

Certification in “2 Weeks Financial Market Training Course”, October 2016

Subjects: Common & Preferred Stocks; Commodities; Indices; Forex; Speculative trading; Finance Principles; Investing & Saving; Communication Skills training.

•Sanford College of Information Technology, Bangalore, India

Diploma in Financial Management, January 2015 – June 2015

Subjects:

-Personality Development

-Microsoft Office 2007

-Microsoft Excel – Basic & Advanced Topics

-Theory in Business Accounting

Tally.ERP9 / Tally Certified Professional, May 2015

SUECO,Pointe-Noire, Republic of Congo

Marketing and Distribution, Training Seminar, 2007, Stock Management, Internship 2006

EMPLOYMENT RECORD

TELUS International Philippines Inc.

French - Customer Service Representative - April 2017 – September 2017

-Answering customer queries via phone and email and documenting notes as needed

-Responding to web-related order emails, with concise and accurate answers

-Processing phone orders for customers and tracking them as per policy to meet SLA

-Escalating calls to the appropriate departments and properly documenting calls for future reference

-Completing activations for new devices with Rate Plan details as indicated on client orders

-Reviewing all activations for new devices to unearth all the fraud matchings

-Interacting with other departments (Equifax Canada, Bureau of Credit) to review customer credit profile and unveil some discrepancies

E-TELECONNECT, Inc., Philippines

FRENCH (BILINGUAL) CUSTOMER SERVICE REPRESENTATIVE - July 29 2015 to April 30 2016

We are a Bell Canada contractor. We are assigned to handle inbound calls connected to two main inbound feeds from Bell Canada:

-WiMacTel: this is a Bell Canada contractor that handle all “fail” and “not able to connect” calls of Bell Canada customers. We assist customer to connect to his desired location and contact after failed attempts. We provide customer with all necessary information and assistance such as cost, payment mode and, terms and conditions of the transaction.

-Directory Assistance: this service aims to provide customer with correct and accessible contact details of a company.

Data collection, accuracy, timeliness and good communication skills are main target and quality wise requirement to conduct good service.

CEF-INTER COMPANY, Republic of Congo

SECRETARY - June 2009 to November 2011

Assign to the administration, organization and management assistance; organize selectively information and documents from various companies’ departments from within and outside. Record, gather and relay instructions to the concerned departments following superior instructions.

CONGOLAISE DE GESTION ET DE LOTERIE (COGELO), Republic of Congo

SALE PROMOTER – 2008

Products presentation, selling, demonstration and testing at sale point during company event and organization to boost and encourage sales.

SOCIÉTÉ CONGOLAISE DE RAVITAILLEMENT (SOCORA), Republic of Congo

COMMERCIAL AGENT - 2007

Prospecting Support, negotiation of sale and; managing customer-supplier relationship.

PERSONAL ATTRIBUTES

•Language & Communication: French and English (Oral/Written);

•Ability to professionally deal with all type of customers;

•Strategic Thinking & Time Management

•Up-Selling skills: selling product to customers based on their needs.

•Good communication skills;

•Problem Solving/Decision Making: Responsible, professional, open to criticism and ability to solve complex problems.

•Analytical Thinking

•Conflict Resolution

•Listening & Detail-oriented

•Multi-tasking & Performs Well Under Pressure

Contact this candidate