Health Care

Neomi Square

Field Interviewer - Mathematica Policy Research

Oakland, CA 94607

ac2iz5@r.postjobfree.com - 510-***-****

A Behavioral Health Specialist skilled at communicating, organizing and solving problems to raise the stature and

rankings of health care facilities.

Willing to relocate: Anywhere

Authorized to work in the US for any employer

WORK EXPERIENCE

Field Interviewer

Mathematica Policy Research - 2017-04 - Present

Field Interviewer - conducts in-person interviews with selected respondents using computer-assisted personal interviewing (CAPI) or hard-copy questionnaires

Marketing Summer Internship

American Bone Health - Oakland, CA - 2016-06 - 2016-08 Developed marketing materials to provide to medical personnel for appointments. Identify current providers and establish data tracking system. Research and identify prospective referring providers. Draft cold call scripts and reestablish business relationships call scripts. Schedule meetings to establish provider

referral business for bone density scans.

Conduct business meetings to present marketing materials to prospective medical providers and health clinics. Request for vendor relationships contractual agreements for patients under managed healthcare plans. Student Assistant

California State Universit East Bay - Hayward, CA - 2015-10 - 2016-06 Student Assistant

Greeting students and other campus staff entering the EXCEL and scheduling tutorial, study group, or staff appointments.

Receiving and responding to incoming calls, taking clear and accurate messages, and calling students regarding scheduling appointments whenever necessary. Maintaining front desk documentation and records.Assisting with other duties, including flyer posting, mailings, photocopying, and errands.

Certified Nursing Assistant

MGA - San Francisco, CA - 2014-09 - 2015-02

Preserve patient dignity and minimize discomfort while carrying out duties such as bedpan changes, diapering, emptying drainage bags and bathing.

Commended for chart accuracy, effective team collaboration, patient relations and consistent delivery of empathetic care.

Assisted residents with activities of daily living including helping with meals, transferring using assistive devices, bathing, dressing and grooming.Complied with HIPAA standards in all patient documentation and interactions.

Health Plan Representative

Teletech - Stockton, CA - 2006-08 - 2007-06

Responded and resolved various customer inquiries regarding member's eligibility, document issuance, provider

directories, identification cards, and plan descriptions. Research and resolved member and system conflicts to obtain member satifisfaction and minimize health plan risks.

Educated prospective clients or members on the Secure Horizons by United Health Care products, provided accurate information and updates to policies and procedures, and improved overall customer satisfaction in the process.

Appropriately interviewed member/patients via phone regarding benefits, service, and medical care issues, document, and triage case information to correspondence center. Enrolled Medicare participants into Medicare Advantage Health Care plans for open enrollment periods. Assist non-English or limited-English speaking customers in the use of interpreter services. Ensure that complaints and grievances are processed in accordance with regulations, compliance standards, policies and procedures.

EDUCATION

Bachelor of Science in Health Science Administrative California State University - Hayward, CA

2016

Associate of Arts in Business

Oxnard Community College - Oxnard, CA

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