Accounts Receivable/Accounts Payable/Accountant
Resume:
DEBRA M. BOURDON
Marshfield, MA 02050 *********@*******.***
ACCOUNTS RECEIVABLE PROFESSIONAL
Accounts Receivable Professional with experience in both traditional office environment and shared service center. Highly organized, able to work independently and collaborate with others to complete tasks and accomplish goals. Ability to learn and master skills quickly and efficiently.
Computer Skills: Windows, Microsoft Office, Lotus Notes, Word, Excel, Power Point, Oracle, SAP (key user), Ross, ACCPAC and KidsCare. Sterling, Model N, Citrix
PROFESSIONAL EXPERIENCE
EMD ACCOUNTING SOLUTIONS & SERVICES AMERICA, INC. – Quincy, MA 2011 – 2017
EMD SERONO, INC. – Rockland, MA 2007 – 2010
SERONO, INC. – Rockland, MA (acquired by Merck KGaA, Darmstadt, Germany) 2002 – 2007
Merck KGaA - A leading science and technology company in bio pharmaceuticals, life sciences, and performance materials with over 50,000 employees and annual revenue in excess of $13 Billion. Operates in the US as EMD
Specialist, Accounts Receivable
Selected Accomplishments:
After organization experienced sudden vacancy, quickly learned month end close process to successfully close month and became “go to person for A/R group”.
Served on two teams to successfully launch company into different therapeutic areas with new products.
Created directions and work instructions for tasks when company transitioned from Oracle to SAP.
Responsibilities:
Performed month end close for A/R by reconciling A/R to general ledger and preparing over fifty reports.
Processed government pricing charge backs on a daily basis.
Reconciled submitted claims to ensure all charge backs are captured processing.
Reconciled discrepancies between submitted charge back claims and credits issued.
Entered and or updated bill to and ship to addresses in SAP for customer service department.
Processed RMA requests from customer service.
Manually posted checks from the bank lockbox as needed.
Monitored order status and release orders placed on credit check hold after obtaining proper approvals from management.
Monitored credit limits for wholesaler accounts to ensure that credit limits support their order volumes and make any necessary adjustments.
Performed regression tests of all A/R functions prior to upgrades by IT to ensure they were working properly.
Monitored of credit memos issued to ensure they were taken in a timely manner by the customer.
Applied open credits and debits to keep accounts as clean as possible.
Processed manual credits, debits and adjustments to customer accounts when necessary.
Set up new wholesaler accounts and ensure that appropriate approvals and documentation are received prior to.
Audited internal controls to ensure they are being followed by the department and report findings to manager.
Performed annual customer reviews.
Manually billed sales orders when necessary.
Analyst Accounts Receivable
Worked closely with customer service to achieve resolution when issues arose with orders and caused a deduction.
Worked with customer service and sales management to resolve customer’s short ship claims.
Worked closely with third party returns processing company to ensure accuracy of credits and reconciliations.
Requested additional credits to be issued when necessary to reconcile or resolve outstanding deductions.
Contacted customers and built relationships to follow up on the timely repayment of deductions.
Negotiated a settlement when unable to reach resolution of outstanding balance.
Processed detailed evaluations to identify discrepancies between debit memo taken and credit memo issued.
Worked closely with sales management and supply chain to resolve collection issues with wholesalers.
Responsible for reconciling and maintaining the overall condition of wholesale customer accounts.
Maintained invoices monthly DSO of 33 days or less for all wholesale customers.
Developed data to support the collection of outstanding deductions and work to resolve impasses.
MULBERRY CHILD CARE CENTERS, INC. - Dedham, MA 2000 – 2001
Accounts Receivable / KidsCare Coordinator
Audited weekly reports from centers for accuracy in reporting.
Reconciled cash receipts to bank statements.
Calculation of unearned revenue report necessary for journal entries.
Provided monthly revenue reconciliation reports by center for journal entries.
Trained new center staff, in the use of KidsCare (industry management software).
Provided KidsCare help desk support for entire field operations.
Assisted centers with reconciliation of problem accounts.
Completed weekly operational reports tracking enrollment, labor efficiency and revenue.
Corresponded with the field and operations management weekly providing operational and financial results.
Communicated daily with center managers in resolving Accounts Receivable and KidsCare issues.
Assisted centers and finance department through transition period after acquisition.
TRACTEL, INC. Griphoist Division - Canton, MA 1999 – 2000
Accounts Payable / Receivable Accountant
Coded and entered vendor invoices daily, matched purchase orders and converted currency.
Interacted with vendors to resolve any discrepancies with invoices.
Maintained vendor database.
Prepared and executed check runs.
Prepared daily deposit of checks received.
Ran reports as needed to show open and aged payables.
Applied receipts to customer accounts daily.
Applied any incoming wire transfers to appropriate accounts.
Made collection calls to customers with past due balances.
Interacted with customers to resolve any discrepancies with their accounts.
Interacted with sales managers to resolve issues and discrepancies with customer’s accounts.
Worked with the billing department to resolve any issues with invoicing of customers.
Ran receivable aged trial balance on a weekly basis, resolved any outstanding issues with the involved parties.
Maintained receivable aged trial balance making any necessary adjustments.
Interacted with collection agency regarding accounts sent outside company for collection.
Prepared monthly commission statements for all sales managers and representatives.
Assisted accounting manager as needed.
CELLULAR ONE - Westwood, MA 1994 – 1999
Accounts Payable Administrator 1996- 1999
Maintained monthly rent report & lease files for approximately 550 real estate locations, made any adjustments or additions.
Maintained vendor file, monitored 1099 status according to accounts payable guidelines.
Responsible for adding one-time vendors into accounts payable system.
Audited refund requests to ensure those appropriate guidelines are met, which required contact with other departments.
Responsible for general ledger numbers on all utility and tax bills.
Daily interaction with headquarters in Dallas, TX regarding accounts payable issues.
Responsible for our largest vendor’s invoicing, ensuring accuracy of charges and credits.
Serve as back up to other accounts payable administrators.
Audited and approved batches of invoices entered by other administrators.
Calculated of CO-OP advertising funds available and maintenance of funds used spreadsheet for sales agents.
Accrual journal entries for Collection Fees, Service Center Utilities and Trunk Line G/L accounts.
Fraud Management Representative 1995-1996
Contacted customers who have been identified as victims of cloning fraud and took appropriate actions to cease fraudulent activity.
Monitored customer’s invoices to ensure proper credits were given and fraudulent activity had been successfully eliminated.
Responsible for the reduction of fraud losses by $14M.
Researched calling patterns of customers claiming cloning fraud to determine if legitimate.
Assisted Cellular One security and outside law enforcement agencies.
Collections Representative 1994 - 1995
Reviewed aging report and contacted delinquent customers for payment.
Monitored suspended accounts to attempt payment prior to collection agency referral.
Attempted to resolve any issues with customer ensure payment is received.
Assisted other departments in resolving issues to maintain customer satisfaction.
EDUCATION
Curry College, Bachelor of Arts in Business Management, Magna Cum Laude
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