Customer Service Administrative Assistant
Resume:
ELAINE FRAZIER
************@*****.***
Core Competencies:
Administrative support experience in healthcare, manufacturing, sales, telecom
Excellent verbal, written and listening communication skills
Ability to converse, understand and connect with diverse population
Extensive experience in data management entry in Excel
Knowledge of IVR, AVAYA, ACD, DID phone systems
Create and maintain all office hard copy and email business and customer files
Use of postage meters, faxing, copying, printing, scanning equipment
Organization skills include time management, prioritizing to meet and exceed goals
Proficiency in MS Office: Word, Excel and Outlook and Access, Lotus Notes, Internet, social media
Complete confidentiality of the office and departments
Excellus BCBS
Administrative Assistant to Regional Vice President 8/2017 – present (temp)
Extensive coordination of multi meetings via Lotus Notes, SharePoint
Reply to all emails including presenting followups to VP
Include all emails, agendas, back up materials for presentation
Support direct reports with information, files, and hard copies requested
Ability to communicate successfully with peers, management and clients
Set up conference room necessities including projectors required equipment
Arrange for off site meetings with vendors, locations, budgetary concerns
Adhere to all regulatory and compliance statutes and rules for documentation
Lifetime Assistance, Inc.
ISP Coordinator 10/2016 -4/2017 (temp)
Coordination of reporting from 26 Medicaid Service Consultants
Observation of job skills, accurate record keeping of their individual service plans
Extensive Excel spreadsheet data for patient 45-day, and 60-day compliance meeting
Reporting to management monthly with on-time or overdue meetings
Monitor hours of ISP visits and meetings for compensation reporting
Accurate record keeping for NYS requirements for OPWDD, EEO, OSHA, HIPAA
Deep record retention filing, recording, and storing historical information
University of Rochester
Forensic Psychiatry Admin Assistant 2/1/2016-5/26/16 (Temp)
Coordinate meetings and appointments via use of Microsoft Outlook
Support Grand Rounds schedule providing critique sheets
Coordinate Fellowships on-boarding process for Forensic Psychiatry
Incorporate CVs, applications, letters of recommendation for new Fellows
Monitor compensation, employment benefits package
Transcribe material to Microsoft Word or in correspondence
Use of all office equipment for copying, faxing, scanning, printing
ACC Business:
Install Customer Service 11/2013 to 2/2015
Process new AT&T accounts for variety of telecommunication needs
Monitor internal process flow with agents, engineers and technical staff for success
Use of several databases to coordinate all parts of the install
Support customer through handoff process, keeping advised of status
Knowledge and use of spreadsheets for status and inquiries
Responding/creating email trails for internal and external processes
Heavy email and phone work to support, advise, and expedite
EARTHLINK BUSINESS,
Carrier Customer Service 11/2005- 4/2013
Create viable billing for wholesale carrier clients for their business users
Set up of Internet, T1s, communications, and managed IP services
Determine tax status; MRC or NRC for components ordered
Collect data, analyze facts, consider options, focus on execution, measure results
Use of multiple databases; spreadsheet creation; set up of bridge for conference call
Worked closely with clients, voice and tech reps, field dispatchers for
STRONG MEMORIAL HOSPITAL,
Administrative Assistant Patient Information 6/01-9/03
Direct paging of hospital staff via computer for incoming and outgoing needs
Heavy and critical call volume for internal hospital paging 24/7
Understanding the breakdown of physician hierarchy for correct triage
Correct and immediate response to patient inquiries or concerns
Educate patients on the billing system, explain charges and insurance coverage
Use and understanding of medical terminology
Documentation of all paging/patient calls and input of shared information
Adherence to regulatory criteria for JCAHO, HIPAA, ADA
Monitor staff responsibilities via measurement criteria to meet goals and objectives
EDUCATION AND COURSES
Rochester Business Institute – A.O.S. Legal Secretarial Science
Monroe Community College – B/W Photography Certification
Rochester Institute of Technology – Color Photography Certification
TQM Process Management, Frontline Leadership
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