Representative Service

S E R V I C E

Extensive hours in volunteer work:

- Red Cross

- Habitat for Humanity

- Meals on Wheels

- San Antonio Diaper Bank

- Animal Defense League

- Lone Star Play Ball non-profit special

needs Baseball League Mentor

Assisted With The Beehive Credit Union

Utah Contact Center conversion through

the learning of new system applications to

proficiently assist member’s transition by

providing support, transactions, and data of

the conversion status 12/2010 – 01/2011

Ample education, training and experience in

supervisory roles:

- PROJECT BOLD Survival Training and

Physical Fitness Development Course

(Germany/Austria) in 2001

- Security Service FCU Member Contact

Center Senior Training 2010.

E D U C A T I O N

BBM DeVry University

Concentration in Accounting Honor Roll

Magna Cum Laude 2014

University of Texas San Antonio TX

Associate Studies St. Philips College

Honor Roll

General Studies Samuel Clemens HS

Honor Roll

International Baccalaureate School of

Eindhoven, The Netherlands

IB candidate, Honor Roll

W O R K E X P E R I E N C E

January 2008 - Present:

S E C U R I T Y S E R V I C E F E D E R A L C R E D I T U N I O N Fraud Operations Specialist 11/2015 – Present

Research, prevents and mitigates losses to the Credit Union associated with fraudulent transactions.

Debit trending analysis to detect patterns of fraud and implement loss mitigation strategies by determining appropriate actions on card compromises.

Delivers management reports, fraud alert queue reviews and statistical results.

Investigates and detects potential fraud patterns for further investigation. Develops and executes effective fraud recovery strategies through chargeback strategies, check return strategies and association (MasterCard) recovery rights.

Acts as primary interface for fraud related matters with MasterCard, acquiring/merchant banks.

Senior Electronic Banking Officer 08/2011 – 11/2015 New Accounts Lead Representative: Opened and maintenance all online application for the Credit Union to include Commercial, Trust, Court Ordered Custodian Accounts, Conservatorship and Guardianship accounts. Worked with other departments such as Risk Management minimizing risk for fraud online applications online, mobile, Billpay, and Apple Pay Senior Member Contact Center Representative 05/2010 – 08/2015 Assisted with the Beehive CU Utah Contact Center conversion to Security Service FCU 12/2010 – 01/2011

Member Contact Center Representative 01/2008 – 05/2010 CELL: 210 . 749 . 5085 EMAIL: ********.*@*****.***

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