Pharmacy Technician Customer Service

Puneeta N. Jayaswal

***** ******* **** **, ******, TX 75035

Phone: 469-***-****

Email: ***************@*****.***

Objective

To seek a position in a prestigious organization where I can utilize my progressive experience and my professional skills for performing ef ciently. Quality education blended with great sense of responsibility enables me to deliver promising work in the professional environment. Experience

MARCH 2017 - PRESENT

Amerisourcebergen Lash Group, Frisco, TX - Pharmacy Care Coordinator

● Communicate with doctors’ of ces, facilities, and nurses for patients prescriptions re lls..

● Receive requests from patients, document, resolve, and aide in patients’ requests.

● Educate and provide excellent customer service to all clients.

● Manage client pro les within Script Med and ensure all data is accurate.

● Assist other groups in the company, in Image Indexing.

● Fax and E File prescriptions for other teams to process the prescriptions. SEPT 2015 - MARCH 2017

Amerisourcebergen US Bioservices, Frisco, TX - Certi ed Pharmacy Technician

● Reviewed prescriptions and entered data into Script Med Pathpoint RX systems.

● Responsible for the Oncology Drug Program, and ensuring the medications were delivered on time.

● Trained new employees with the tools and processes we used at Amerisource.

● Coordinated with pharmacists to ensure all goals and customer satisfaction was exceeded.

● Calculated quantities of drugs to be dispensed per the prescription written

● Maintained a goal of calculating and entering 100 plus prescriptions per day. FEB 2013 - MARCH 2015

DaVita, Coppell, TX - Certi ed Pharmacy Technician

● Received written prescription or re ll requests and verify that information is complete and accurate.

● Calculated quantities of drugs to be dispensed per the prescription written.

● Entered prescriptions into the computer system via FAIRFAX and SXC.

● Worked with pharmacists on ensuring 90% plus accuracy and ef ciency on lling prescriptions.

● Managed records of long term patients.

2

AUG 2012 - FEB 2013

Express Scripts, Fort Worth, TX - Certi ed Pharmacy Technician

● Involved in upgrading and making enhancements to the DPG (Dispensing Practice Guidelines) ensuring patient safety and maximizing the bene t of pharmaceutical treatment.

● Followed SOPs and state laws requirements for ordered prescriptions. Ensured medications availability and their delivery.

● Routed the prescriptions to appropriate departments.

● Audited root cause of Internal and external errors each month and recti ed system issues to prevent them from being repeated.

● Participated in departmental quality meetings to improve accuracy and ef ciency of pharmacy technicians to achieve the low DPMO (Defects per million Orders) and to minimize cost of delivery

MAY 2009 - AUG 2009

Sunita Pharmacy Pvt Ltd, Indore, MP, India - Jr. Quality Analyst

● Responsible for inspection of manufacturing equipment on daily basis (gauge, calipers, voltmeter, tablet count machine) for safe and ef cient operations.

● Perform assays and various standardized tests.

● A member of a team involved in analysis, process improvement, advertising and promotional labeling of nished pharmaceutical products and medical devices.

● Participated in lab meetings and internal audits. JAN 2009 - MAY 2009

Ranbaxy Pharmaceuticals Pvt Ltd, Indore, MP, India - Pharmaceutical Analyst Intern

● Involved in FDA Application (NDA, IND, 510(k), ANDA, BLA) submission and documentation of annual reports.

● Generated reports for the implementation of regulatory strategies and packaging and labeling requirements as per FDA standards.

● Recorded and documented compliance reports with post marketing correspondence. Education

AUG 2009 - NOV 2011

Northlake Community College, Irving, TX - Core Courses GPA – 3.4

3

AUG 2009 - NOV 2011

Kaplan University, Irving, TX - Pharmacy Technician Course HiPAA Certi ed

AUG 2005 - MAY 2009

Rajiv Gandhi Proudyogiki Vishwavidyalaya University (RGPV - CIIP), Indore, MP, India - Bachelors in Science of Pharmacy

● Graduated with Honors

● Graduated 1st in Class

● GPA – 3.9

Certi cations

● Pharmacy Technician Certi cation #198758

● Pharmacy Technician Trainee Certi cation

● HIPAA Certi ed

● TABC Certi ed

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