IT Professional and Team Lead

Jose Rodriguez

ac2iry@r.postjobfree.com Clinton, MD *0735 301-***-****

Bilingual Professional Team Leader

Fluent in oral and written English and Spanish.

Solutions-focused team lead, with broad-based experience in supporting clients, IT systems and users. Accomplished in customer service and setup of equipment in compliance with regulation and company specifications. “Can do” attitude and enjoys working towards full client satisfaction in a cross functional and multi-tasking environment.

Extensively experienced in coordinating, assessing client needs, providing training to small and large groups and setting accurate expectations. Supported hundreds of customers nationwide. Vetted and background checked.

Meets and exceeds goals

Compliance

Networking

Exchange Server

Project Management

Windows and Mac OS

Router and Wifi Setup

Domain Administration

User Support

Communication and coordination

Multi-task

Customer Service

Professional Experience

SureID, Inc. (formerly Eid Passport, Inc) Alexandria, VA July 2013 –August 2017

An industry leader in providing high-assurance identity solutions that offers best-in-class, configurable identity solutions that can integrate into an organization’s existing systems.

PROJECT IMPLEMENTATION MANAGER

Maintenance and support of the office IT systems and supported users, primarily VPs in the Sales department; setup and modification of Windows based computer system for new and existing clients of the RAPIDGate program, a service for screening and managing vendors and contractors needing access to commercial and military facilities nationwide.

Developed cost saving process for removing equipment nationwide saving the company 50% (minimum 20K).

100% standard of “flawless execution” for all system setups, with a 100% reliability track record.

First call maintenance support for IT software, hardware, network, phone, printers, copiers, teleconferencing and audio-visual equipment for as many as 15 users.

Met all company protocols for equipment and system setup in compliance with company and client specifications

Became the lead for collaboration between the strategic sales group, and the engineering department to successfully demonstrate new products.

Training of client groups spanning from a handful of security officers to whole US Marine platoons

Successfully communicated with clients to resolve concerns and requests, liaising with multiple company departments to ensure satisfaction.

Jose Rodriguez Page 2

ac2iry@r.postjobfree.com 301-***-****

SureID, Inc. (formerly Eid Passport, Inc) Alexandria, VA January 2013 –June 2013

DESKTOP ADMINISTRATOR II

Manage the setup of the IT equipment for the Virginia office, to include routers, desktops, laptops, phone system, copiers, printers, audio-visual equipment, cubicle setup, and videoconferencing system; and provide IT support to personnel, primarily VPs in the Sales Department.

New office setup of IT system on time and on budget.

Provisioned 15 user computers, phone and provided on-going support.

Primary writer of Disaster Recovery Plan while on committee of IT office leads.

Setup of Cisco Video Conference system for communication with headquarters.

Procured purchase of user IT equipment through a competitive process.

C&H Global Security (formerly C&H Patriot Security) Alexandria, VA 2004 - 2012

A consulting company that advises domestic and international clients in both public and private sectors on the implications of policy relating to: Risk Management, Crisis Management, Security, Planning, Training & Education. C&H Global Security was purchased by SureID in 2010.

MARITIME SECURITY MANAGER

Prepared and managed ship security plan documents for clients worldwide in accordance with national and international requirements, as well as managing the company’s IT system.

Improved efficiency 80 % by developing a macro based information system to efficiently and accurately produce compliance documents.

Met statutory deadlines 100% of the time.

Coordinated over a thousand contractor visits to ships worldwide.

IT Administrator for the local office.

Transitioned Windows NT server to Apple Xserve.

Enhanced customer relationship by developing Xserve Wiki pages providing user friendly client file storage, and access for company product.

Maintained positive client relationship worldwide to include domestic clients and those from England, Denmark, France, Greece, South Africa, Taiwan, Hong Kong and Singapore.

Supervised up to 6 people

Corbett & Holt/Gallagher Marine Systems (formerly Corbett & Holt) Alexandria, VA (2001-2003)

Full service technical support for the international maritime and petroleum industries.

Plans Supervisor (40+ hours per week) 2002 –2003

Supervised up to 3 people

Plans Coordinator (40+ hours per week) 2001-2002

Executive Assistant 1996-2001

Education

Bachelor of Science, Economics

UNIVERSITY OF MARYLAND UNIVERSITY COLLEGE

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