Customer Service Manager

AKINSANYA, ZAINAB OLUWATOBI

BLOCK **, MEDIUM ESTATE PHASE II, PEN-CINEMA, AGEGE, LAGOS STATE, NIGERIA

+234********** ac2ins@r.postjobfree.com

OBJECTIVE

Seeking a career in a reputable organization where I can contribute my quota to the growth and development of the organization, to work as a team and dedication with a special affinity to take up challenges and help achieve organisation and personal goals.

KEY SKILLS

Communication Skills

Exhibits exceptional written and verbal communication skills, and is adept at communicating effectively with people at all levels, and in a manner appropriate to the audience.

Interpersonal Skills

Unsurpassed interpersonal skills with a proven ability to quickly develop and maintain relationships with customers and colleagues.

Customer Focus

Experienced at providing a high quality service to customers at all levels, and skilled at effectively dealing and resolving complaints.

Team Spirited

Skilled team player who adapts quickly to different team dynamics and excels at building trusting relationships with colleagues at all levels.

Problem Solver

Creative thinker who applies logic and initiative to difficult situations.

Excellent health and gym trainer

Highly skilled in computers and internet including Microsoft Word, Excel, PowerPoint, CorelDraw, Adobe Photoshop and Internet searches.

EMPLOYMENT HISTORY

Cabin crew - Hak air Limited, Nigeria

February 2017 - September 2017

Assist in the briefing of flight on safety

Conduct necessary checks before flights

Ensure safety on board

Freelance Hairdresser

August 2016 – January 2017

Manage and maintain a customer base of over 50 clients

Consult and advise customers

Ensure customer satisfaction

Provide a friendly and professional service

Maintain up-to-date records and accounts.

Waitress - Right Options Eatery, Nigeria

October 2015 – August 2016

Welcomed customers with a smile and presented menus

Took and delivered orders and made recommendations upon request

Communicated with customers to resolve complaints or ensure satisfaction and informed the manager and other staff regularly

Ensured cleanliness and orderliness in the eatery

Sales Associate – Laadol Technologies Limited, Nigeria

December 2014 – October 2015

Welcomed customers with a smile to the company and answered their queries

Assessed customers’ needs and provided assistance and information on product features

Teamed-up with co-workers to ensure proper customer service

EDUCATION SUMMARY

AeroConsult Aviation Training Center, Lagos State, Nigeria (February 2017) Cabin crew initial training

University of Ilorin, Ilorin, Nigeria (2010 – 2014) B.Sc in Physiology.

Federal Government Girls’ College, Sagamu, Nigeria (2005 – 2008) High School Eduaction, 9 standard grades including English and Mathematics.

CERTIFICATION

Hak air Limited (June 2017) Dangerous good certification

Hak air Limited (May 2017) Company indoctrination course

Nigerian Civil Aviation Authority (February 2017) Cabin crew license

National Youth Service Corps NYSC (2015)

Nigerian Red Cross Society (2014) Basic First Aid

LANGUAGES

Fluent in English and Arabic, Basic conversational ability in French and Korean.

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