Post Job Free

Resume

Sign in

Administrative Assistant Customer Service

Location:
Tampa, FL
Posted:
September 29, 2017

Contact this candidate

Resume:

Monique Barlow

Executive Administrative Assistant or Risk Management Assistant

Tampa, FL

ac2imj@r.postjobfree.com - 813-***-****

Authorized to work in the US for any employer

WORK EXPERIENCE

Executive Administrative Assistant

MacDill AFB (Thru Mindleaf Technologies, contract position) - Tampa, FL-March 2016 to September 2017

Responsibilities

• Collected, obtained & ran data on a daily basis for DoD daily ending reports.

• Compiled and created PowerPoint slides for weekly, monthly and Head Chair meetings.

• Analyzed data and provided reports for MacDill AFB flying trends, AFB mobility expenditure trend reports.

• Followed AFB trends, tracked long and short term tendencies via Microsoft Excel spreadsheet reports.

• Acted as a Liaison between Contractor and Recruiters, scheduling interview times and base clearance.

• Managed 6 Colonel's calendar appointments via Outlook, scheduled all meetings (monthly, bi-monthly, half year/reoccurring,) set up all personal interviews via calendar compilation/shared access as well as email correspondence support.

• Charted and Chaired two meetings three times a month with complete PowerPoint slides, excel workup files, took meeting minutes, ran attendee lists and posted updates on AFB protocol MDG's website

• Managed MacDill AFB Share Pointe portal and website, updates on documents, managed documents, ensuring slides, past presentation material, general notes and memorandums were managed as well as correct placement for all 6 Colonel's work is placed in the appropriate folders and cite management groupings

• Proof read and edited all documents for the 6th Command, NEF Minutes, ProStaff Minutes general documents and Memorandums.

• Created general documents, letters, Prostaff, ECOM & DoD meeting minutes, Dual military letters, Memorandums, Committee Function Review Lists, Minute Reviews for other staff members, Medical Management Function, Agenda (MMF) and records training requests.

• Took all calls, directed caller to the appropriate person, messages when necessary via email or written.

Risk Management Assistant

Wellcare Health Plans, Inc - Tampa, FL-August 2015 to January 2016

Responsibilities

• Assess and identify potential patient problems with provider's office for the end of the year Wellness Checks and required appointment agenda screenings required by Wellcare guidelines.

• Identify and resolve patient problems thru Tricare and Ulta, incorrect billing, and correction of addresses, providing dates and times of open doctor's appointments as well as scheduling of patient appointments and providing in network doctors information.

• Maintained appropriate doctor/provider and insurance codes for billing in CCPAA database as well as Tricare.

• Microsoft Excel spreadsheet maintenance for cost balance for office as well as management.

• Microsoft letter preparation with mail merges.

• Microsoft Outlook chart submission of emails, uploading, dividing and sending the converted files to the appropriate medical coder for further billing.

• Scheduled all conference rooms, arrange conference lunches and management scheduling via Outlook.

• Answered a ten line phone system.

Administrative Assistant/Receptionist

Reliance Consulting, LLC - Tampa, FL-January 2015 to May 2015

Responsibilities

• Answered a five line phone system, directing callers to the appropriate CPA or payroll clerk.

• Prepared tax packages for clients and business for pick up or shipment

• Maintained Cloud 8 system with updated client information, current tax information for quarterly or monthly reporting.

• Acted as a back up to accounts receivable and payable, received payments as well as posted to the cloud system.

• Provided customer service to clients with questions regarding tax forms, specific IRS addresses for remit of payment and letters of extension for business or personal taxes.

• Maintained company calendar for the president and vice president, scheduled meetings via Outlook and arranged lunches.

• Handled all shipping and receiving via UPS, FedEx or regular mail, ordered all supplies for the office.

Medical Coder

McKesson - Tampa, FL-September 2014 to January 2015

Responsibilities

• Doctor coding and referral insurance coding (Tricare and Ulta) as well as scan all documents for five large Tampa hospitals and four surgery centers.

• Create and merge day end reports from the hospitals and surgery centers to the McKesson portal for same day payment processing.

• Verify all doctor certificates, authentication codes and bar reform codes.

Administrative Assistant

Disabled American Veterans National Office - Cleveland, OH-December 2011 to August 2013

Responsibilities

• Answering 4 incoming phone lines, greet veterans, answer any questions pertaining to hearings, fees that apply for lifetime memberships to the DAV, creating spreadsheets for management on Veteran related topics.

• Create mail merges, creating spreadsheets in Excel to track daily incoming mail, Walk-ins and hearings, spreadsheet data entry for all incoming faxes, keeping track of all web inquires via email and Facebook leads.

• Scheduling of conference room for meetings, conventions and corporate meetings.

Administrative Assistant

REA Elektronik - Walton Hills, OH-February 2011 to July 2011

Responsibilities

• Answering 6 incoming phone lines, greet customers, answer product related questions and technical help.

• Microsoft Excel data entry and updating of web leads for sales, management. Creating spreadsheets for meetings or presentations.

• Create sales orders, purchase orders, entering of bills and light accounts payable in Peachtree.

• Tracking customer orders via UPS, FedEx, Yellow Freight and Dawes. *Knowledge of BOL & proper coding.

• Scheduling of conference rooms for meetings, conference calls via Skype or Video.

• Arranged business lunches, flight, hotel and vehicle accommodations for all management. Sales staff and out of town guests.

Receptionist

Wayside Farm Nursing & Rehabilitation Center - Peninsula, OH-December 2009 to February 2011

Responsibilities

• Answer 8 incoming phone lines for 2 nursing facility, make outgoing phone calls for staff and residents.

• Schedule doctors' appointments.

• Record all nursing "in-services, " i.e., patient treatments, accident reports, nursing procedures.

• Microsoft Excel data entry and updating of patient/residents' food charts, room assignments, and personal records.

• Label all residents' clothing, by hand, then enter it into Microsoft Excel Clothing Records Database.

• Open and distribute all staff and patient mail.

• Faxing, filing, record-keeping.

Executive Administrative Assistant

Pro Bake Incorporated - Twinsburg, OH-January 2003 to April 2009

Responsibilities

• Offer sales support to domestic and international clients, interpret for Italian customers when necessary.

• Answer 8-line phone system, greet customers, and answer technical questions.

• Manage order entry for international and domestic sales, maintain a substantial paper-based filing system.

• Track and complete data entry, mail order entry, and provide general office help as needed.

• Provide quotes and shipment support for YRC, Roadway, Alpha Freight, UPS; domestic and international shipments.

• Book domestic and international travel and lodging for executives and sales staff.

• Assisted Pro Bake team at the Retailers Bakers Association (RBA) Show in Orlando, Florida 2008.

• Responsible for daily deposits and light bookkeeping (SBT Pro Series).

EDUCATION

Bachelor of Fine Arts in Fine Arts

Baldwin-Wallace College - Berea, OH

Wright State University - Dayton, OH

SKILLS

Microsoft Office (10+ years), Microsoft Outlook (10+ years), Microsoft Word (10+ years), Excel (7 years), Powerpoint (4 years), Facebook researc/building profiles/buisness set up pages (4 years), Quickbooks (3 years), Data Analysis (4 years), Data Entry (10+ years), Database Management (7 years), Documentation (3 years), Medical Terminology (3 years), Medical Records (4 years), Medical Billing (3 years), Customer Service (10+ years), Conflict Resolution (6 years), Editing (4 years), Event Planning (2 years), Employee Relations (2 years), Networking (4 years), Javascript (5 years), Java (5 years), Windows (10+ years), Sharepoint (5 years), Human Resources (2 years), Hiring (4 years), Office Management (2 years), OPR (Goverment documents that I know how to do) (4 years), MDGI (Goverment documents that I know how to prepare) (2 years), Government Relations (4 years), Tricare (4 years), Ulta (4 years)



Contact this candidate