Customer Service Manager
Resume:
Joan Sandow Aoki
B** L * Bilbao st. Cerritos Heights Bacoor, Cavite
ac2ilu@r.postjobfree.com
CAREER OBJECTIVE
To be associated with a competent, reputable company that will continue to expand my proficiency and allow enhancement of my acquired skills and knowledge in teaching, and enable me to make a definite contribution to a well-established educational institution.
SUMMARY OF EXPERIENCE
A self-managed and result oriented Manager with more than 10 years of experience in the field of business, training and development, contract negotiation, budgeting, crew supervision, multi lingual tutorial, technical support and client relations. Have good communication skills in English and Japanese Language.
Strategic manager with strong interpersonal, communication, problem solving and decision making skills. Ability to establish strong alliances, lead and motivate teams; drive business; convey complex technical requirements/data; communicate effectively at all levels; exceeds customer expectations and achieve fiscal bottom-line results.
PERSONAL INFORMATION
Birthday: October 26, 1983 Age: 32
Place of Birth: Quezon City Nationality: Filipino
Gender: Female Status: Married
Height: 154 cm Weight: 150 lbs.
PROFESSIONAL EXPERIENCES
SPI-CRM May 2016- Present
PLDT Bldg. Emerald Ave. Pasig City
Duties and Responsibilities
Provide service to customers and answer customers questions and inquiries via phones, e-mails and faxes. Determine problems in queries.
Check lines, classify the issues of the customers, give regular feedback on the effectiveness of strategies of the customer service department.
Simplifies the complex information to control the opportunities of business. Make people interested in the services and products offered by the company.
Communicate with costumers via internet or telephone.
Update the database with the possible changes and the customers' status.
Cope with stressed, angry and confused customers or callers. Deals with tasks like call backs, disconnects, call transfers, messages and holds.
Know how to communicate on the telephone with persons according to the type of behavior that customer have.
Skills
excellent customer care skills
a clear and friendly telephone voice
good computer skills excellent
communication skills
good teamwork skills and the ability to work unsupervised
the ability to work quickly and under pressure
a professional attitude when dealing with customers
Restaurant/Bar Owner
Timber Restaurant
#253 Aguirre Ave. BF Parañaque May 2012- Feb 2016
Duties and Responsibilities
Collaborate with Sales, Marketing,
Review and analyze tax issues, being mindful of key performance factors and short term and long term business objectives.
Scrutinize financial reports and statements in order to identify opportunities and capitalize on savings through the advantageous use of tax planning
Examine the policies established by other companies with respect to employee benefits, relocation, expenses.
Establish audit for government tax provisions, review working papers prepared by audit staff, and coordinate and direct junior staff to ensure timely and accurate completion.
Skills
Communication Skills
Personal Influence & Negotiation Skills
Leadership & People Management Skills
Business Management Skills
Finance Skills
Project Management Skills
April 2004 – March 2010
WiseKidz English Tutorial
Ishikari- shi Hokkaido Japan
School Owner
Provide instructions in special and general education classroom, pre kinder garden through grade school.
Maintain a positive learning environment by implementing behavioral management strategies.
Teach students to advocate for themselves as they moved toward academic, social and career goals.
EDUCATIONAL BACKGROUND
College
Southville International School and Colleges, 2010 - 2014
Bachelor of Elementary Education Specialized in Special Education
1281 Tropical Ave. cor. Luxembourg St., BF International, Las Piñas City
President – E.D.U.C. Organization
Peer Facilitator
AMA Computer College, 2000 - 2001
BS- COE/ECE
Langkaan, Dasmariñas Cavite
Dance Troop Member
Volleyball Varsity
High School
Divine Learning College, 1999 – 2000
Salitran Road Dasmariñas Cavite
Salutatorian
Volleyball Varsity
NSAT Topnotcher
Elementary
Tambo Elementary School, 1994 - 1995
Tambo Parañaque, Metro Manila
Salutatorian
Consistent Class Officer
Volleyball Player
TRAININGS AND SEMINARS ATTENDED
N’powered PWD Day (Person’s with Disability Day) Orientation
oCamp Club Journey Inc. - Quezon City, November 30, 2011
Current Trends and Issues of Teacher Education in the Philippines
oE.D.U.C. Org. – Southville International Schools and Colleges, September 12, 2011
Current Trends in Education
oE.D.U.C. Org. – Southville International Schools and Colleges, January 19, 2011
SKILLS
Hardworking, creative, honest and patient.
Communicates clearly and logically in English and Japanese both orally and in writing.
Internet research and communication.
CHARACTER REFERENCES
Mariflor Vila
Assistant College Professor
Southville International Schools and Colleges
1281 Tropical Ave. cor. Luxembourg St., BF International, Las Piñas City
Diane Charlotte Molina
Piping Engineer
Fluor Philippines
Mia Go
Businesswoman
Tonkatsuya, Aguirre Avenue BF Homes Parañaque
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