Customer Service Administrative Assistant

Experience

AEROTEK AT OAKLEY- ON-PREMISE CS ADMINISTRATOR

SEPTEMBER 2016 – DECEMBER 2016

performed front and back office support. I conducted all admin. HR duties by performing the On-boarding process, orientation, collected, scanned, uploaded and processed new hire paperwork. Quality checked all I-9, tax forms, background forms, direct deposit forms, while using PeopleSoft, I-9, Sterling, E-screen, Outlook, Word and Excel to complete required paperwork. I provided badges to contractors, ran reports, assigned trainings, took incoming calls and routed calls accordingly, processed all direct deposit, tax forms, and workers comp claims. Processed payroll and payroll corrections, distributed and mailed checks, order weekly supplies and performed all clerical duties along with assisting recruiting with employment tours.

CONIFER HEALTH SOLUTIONS - ADMINISTRATIVE SUPPORT REP

MAY 2015 – MARCH 2016

I performed front and back office support. I was responsible for managing the distribution of over 800 daily emails for customer service and collections inbox requests. I processed attorney requests, insured all needed notarization were completed, uploaded remittance slips to accounts and forwarded payments to AR. I provided visitor badges, directed to proper party, maintained records, faxed, scanned, uploaded, printed and filed all confidential paperwork. Took incoming front desk calls and routed them appropriately. I signed for packages, subpoenas, and other leadership orders. I used Excel, word, outlook and internal macro systems. I completed projects, decorated bulletin boards and admin area.

BEHAVIORAL SUPPORT PARTNERSHIP- ADMINISTRATIVE ASSISTANT

SEPTEMBER 2014 – MARCH 2015

I managed workflow and created schedules. I monitored time off, meetings, trainings, contract fulfillment goals, mileage tracking and ran financial and reconciliation reports. I created methods and procedures, collected billing and payroll logs, archived patient development goals and delivered mail. I received incoming calls, updated organizational chart, and registered visitors. I collected and maintained all employee files, created all new hire packets, orientations; quality checked all paperwork for billing and payroll. Checked new hire references, notated accounts, scanned, faxed, copied, filed confidential materials and attended leadership meetings.

VERIZON WIRELESS – FRAUD COORDINATOR

JULY 2010- JUNE 2013

I took incoming calls to investigate fraud by answering questions, creating claims, explained billing and credit questions and extended line of credit. I collected documents to support fraud such as DL, Social security cards, affidavits of fraud, police reports and other confidential materials. I filed, faxed, scanned, and uploaded all documents and distributed fraud mail to appropriate location. I cleared inbox request and completed special projects for leadership. I assisted intra-day by performing shift bids collecting paper bids and delivering results via email, phone or bulletin board.

Work History

WCCT Global- February 2017- May 2017 Bilingual project scheduler (Temporary)

Aerotek /Oakley- September 2016- December 2016 Bilingual On-premise administrator and scheduler (Temporary)

K-force – March 2016- September 2016 Bilingual intake representative (Temporary)

Conifer health solutions- May 2015- March 2016 Administrative support representative

BSP- September 2014- March 2015 Administrative assistant manager (Laid-off)

Easter Seals- February 2014- September 2014 Bilingual clinical scheduler

Verizon Wireless- October 2001- June 2013 Bilingual fraud coordinator (Laid- off)

REFERENCES

Michael Casiello - Resource Intra-day Management at Verizon Wireless ac2ikb@r.postjobfree.com I 714-***-****

Josh Trenton- Executive Director, Business Operations at WCCT ac2ikb@r.postjobfree.com I 309-***-****

Christopher Chamberlain- Peer at Verizon Wireless ac2ikb@r.postjobfree.com I 949-***-****

Joshua Damours- Field Support Administrator at Aerotek ac2ikb@r.postjobfree.com I 714-***-****

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