Information Technology Management
Resume:
Richard Schafer
ac2ijc@r.postjobfree.com 214-***-**** linkedin.com/in/richardcschafer 17 Years’ Information Technology experience in Software Engineering, SDLC, managing software technology products, consultative problem solving, managing project managers, Agile Scrum development workflows, negotiation and contract management of large-scale, enterprise-wide volume purchase agreements, SaaS development / integration / engineering / design while working seamlessly with Offshore talent. Over 17 years of IT and Project Management, customer facing requirements gathering, customer relations management, Vendor SLA Management, as well as the ability to influence multiple diverse teams whether they be direct reports or in other verticals within the organization. The value that I bring can best be summarized as follows:
More than 16 years of direct P&L responsibility across SaaS, ecommerce, Software & Application development platforms, and other highly outsourced IT & telecom services markets
Extensive experience in Executive Sales, Account Generation, Account Management, CTO, and COO Leadership roles while developing teamwork and collaborations across diverse and dispersed talent as an executive level Portfolio Delivery Consultant.
Strong and profitable leadership of Enterprise Software Sales, Software Development, and building Agile Services organizations while leading cross functional supplier selections through pro-active management of formal RFP, RFQ and RFI processes.
Strong communication, verbal and written skills, analytic, and listening skills, with a positive approach combined with exceptional presentation delivery.
Outstanding record of success in Corporate Account Management for over 15 years while delivering strong Vendor negotiations and ensuring SLA compliance.
Proven expertise in conceptualizing and driving the development of industry-first and patented solutions, leading teams from ideation through Program and Project Management alignments ensuring successful product creation, integration and satisfactory customer acceptance.
Leveraged a deep technical foundation, proven business acumen, and “out-of-the-box” thinking aptitude to influence and drive successful outcomes in highly matrixed environments, geographically dispersed teams, and solving customer needs with a highly positive attitude. I am confident in my ability to make an immediate and long-term contribution to your team. I would welcome an opportunity to meet with you to discuss my qualifications and candidacy in further detail. Sincerely,
Richard Schafer
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RRIICCHHAARRDD SSCCHHAAFFEERR
P.O. Box 1082 Wylie, TX 75098
ac2ijc@r.postjobfree.com 214-***-**** linkedin.com/in/richardcschafer PROFILE: CTO / VICE PRESIDENT OF SOFTWARE DEVELOPMENT / DIRECTOR OF PRODUCT ENGINEERING Distinguished 17 year Information Technology and Software Development Leadership Career with a proven track record of developing, executing, and leading cloud-based technology, native iOS and Android mobile apps, data analytics and integrated services to deliver a compelling user experience and flexible, personalized, Supply Chain Management, Telecommunications, and Information Technology Network solutions. Results-driven entrepreneur and executive with a proven expertise in establishing, motivating, mentoring, transforming, and aligning teams, operations, services, products, and strategies with evolving business, market, and customer goals. Highly motivated and innovative leader skilled in working with sales, marketing, and product development teams to envision products that meet market demands, conceptualizing, strategizing, introducing, and driving the adoption of new models, improved time-to-market, strengthened financial performance, reduced costs, achieved compliance, elevated customer satisfaction, and maximized profitability.
Highly creative technologist and problem solver recognized for designing and launching industry-first products, solutions, and platforms. Designed technology enhancements and improvements that drove revenue and improved efficiency to align with business strategy. Developed and maintained architectural technical roadmap, documented, and maintained in-depth knowledge of all technologies, architectural strategies, and infrastructure initiatives. Proven Expertise in:
Strategic Planning & Organizational Leadership Revenue & Market Growth New Product Introduction & Market Launch Innovation, Transformation, Growth & Turnaround Leadership Executive Sales, Marketing & Business Development Contract Negotiations Processes & Standards Design Product, Software & Infrastructure Build Out / Management Multi-Site Team Development & Leadership Customer, Business & Vendor Relations Issue & Change Management PROFESSIONAL EXPERIENCE
TSN LLC – Atlanta, GA
VICE PRESIDENT / CHIEF TECHNOLOGY OFFICER (2009-Present) Recruited by former customer and within 3 months solved critical business problem for key T-Mobile client by delivering an automated means to track bulk and non-serialized assets nationally. Following success, collaborated with the CEO to launch new business, deploy newly developed Supply Chain Inventory Visibility Tool to T-Mobile nationally, and launch product into the marketplace.
Provide the dedicated leadership to align teams, products, and strategies with evolving business, customer, and market needs. Held complete responsibility for defining technical direction and product features, building relationships with partners and customers, negotiating strategic contracts and licensing agreements, designing secure infrastructure, and managing team of 30- plus in designing patented enterprise SaaS-based Supply Chain Optimization solutions with strong business value. Report directly to the CEO.
STRATEGIC PLANNING & LEADERSHIP
Held critical role in building and positioning new SaaS company for profitable growth within 2 months of launch the first within the industry providing real-time visibility across all serialized, non-serialized, tagged, and non-tagged assets.
Contributed in negotiating the first annual contract with T-Mobile based upon initial prototype by ensuring that the overall technical architecture, development activities, technical operations efforts, were aligned with company product strategy and vision while developing and executing the company’s strategy for using technological resources to support the go-to-market business model.
Key resource in securing and negotiating initial and subsequent contracts with Goodman Networks. Renegotiated new contract with new pricing structure that increased profitability. Secured higher licensing agreement as feature sets and usage grew.
Built relationship with offshore development and near shore resource organizations to enable the rapid development and launch of new product offering. Guided team of 30+ developers through the SDLC process utilizing Scaled Agile Framework
(SAFe) Lean and Agile Scrum methodologies. leveraging ASPX.NET, C#, Rest APIs, JavaScript (JS), MS SQL Enterprise, and WCF SOAP technologies within 6 months. Oversaw implementation and end-to-end integration of solutions ensuring the RICHARD SCHAFER, PAGE 2
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communicated architectural decisions, plans, goal, and strategies were adhered to. Managed overall supplier performance as an escalation point when SLAs were not being met.
Credited with managing and leading high-performance on and offshore development teams recognized for delivering innovative solutions under aggressive timelines while achieving 95+% accuracy and reliability ratings consistently every year.
Member of senior leadership that created the governance structure to align investments and direction with business goals. PRODUCT INNOVATIONS & SOLUTIONS DESIGN
Drove the development and rollout of Inventory Visibility tool to 18 warehouses for T-Mobile within first year. Led the company’s efforts in enhancing its product offerings in a rapidly evolving market while supporting and upgrading its platform and infrastructure assets to support this integration and roll-out effort.
Championed the development of new software solutions to meet evolving business and market needs evolving into Metis platform comprised of Inventory Visibility, BOM, Warehousing, BI, and Last Mile Asset Recovery modules. Prioritized initiatives and coordinated the evaluation, deployment and management of current and future technology platforms, platform upgrades and successfully executed change management through 3 new user interface design changes. Monitored KPIs and technology budgets to assess technological performance using sound technical know-how.
Provided Leadership in onshore and offshore development operations, ensuring priorities are clear, development standards are adhered to and appropriate processes are established in support of the product management life cycle. Executed leadership skills through settings a company vision the team could rally behind, even when it meant being directly involved through my servant-leadership style while setting a standard of accountability for the team to operate within.
Directed the design and implementation of a patent-pending solutions by transforming and transitioning legacy technologies to newer, more robust technologies including technologies that support an omnichannel experience such as
.Net, Java/C, MS SQL Server Enterprise, Angular, CSS, and HTML 5 while leading and executing Agile software development methodologies through the SDLC process.
Managed critical projects to migrate database and web solutions to new hosting provider with zero disruption to business operations, reducing operating costs while improving performance. CHRYSTAL NETWORKS, INC. – Wylie, TX
VICE PRESIDENT / CHIEF TECHNOLOGY OFFICER
SAAS DEALERS ONLY TRADING EXCHANGE BUSINESS AND EF&I SOLUTIONS (2001-2009) Identified market opportunity, launched, and built the 1st of its kind trading exchange for dealers, brokers, and resellers of carrier grade telecom equipment.
Full responsibility for creating business plan and growth strategy, developing market vision and business development plans, securing private funding, designing and launching SaaS product offering, establishing strategic partnerships, negotiating profitable contracts, and building an operating infrastructure. Managed team of 17. STRATEGIC PLANNING & LEADERSHIP
Conceptualized and launched new company and service offerings within 120 days. Transitioned previous resale business into new organization, created highly compelling marketing campaigns, advocated value-proposition to customers, and positioned company for profitable growth within 6 months and for buy-out within 4 years.
Provided leadership in enhancing product offerings in a rapidly evolving market while supporting and upgrading the solutions platform and infrastructure assets through a balanced pursuit of enterprise business, information, technical and solution architecture strategies.
Executed Strong communication, analytic, and listening skills, with a positive approach combined with exceptional presentation and communication skills.
Direct responsibility for managing and providing strategic leadership and oversight to product management, software development operations, business information and analytics, and production.
Built highly profitable IT and telecom decommissioning business. Secured contracts that enabled clients to decommission central offices in adherence to EPA requirements and minimize financial losses.
Strategized, created, and built new organization within 30 days. Captured $3M contracts with Global Crossing, Citizen Communications, and Qwest Communications within 6 months to enable customers to expand network backbones. RICHARD SCHAFER, PAGE 3
Designed and managed the development of patented open cable rack mounted cable puller that increased profitability by reducing timeframe to install cables from 30-45 minutes to 3-5 minutes and reduction in personnel needed from 12 to 3 installers
PRODUCT INNOVATIONS & SOLUTIONS DESIGN
Defined and drove the build out of secure, robust, and scalable CNI Trading Exchange that was utilized by 5,000+ simultaneous users leveraging ASPX.NET, HTML, JavaScript, PHP, SOAP, AJAX, C# NET, Telerik Controls, and SQL 2000 Enterprise. Designed and directed the development of innovative features, functions, logic, workflows, and User Interface. Defined and led the build out of secure virtual infrastructure leveraging Hyper-V & Cluster -V topologies, 24/7 firewall monitoring, and annual Blackbox Penetrating testing that reduced risks across highly transactional environment.
Performed all functions of people management for IT department employees. Developed, implemented, and controlled the IT budget. Built strong working relationships and collaborated with other business leaders, customers, management and teams; interacted with the executive management teams to monitor and validate the organizations compliance with its security policies. Approved purchases of technology, equipment, software and services. Established strategic service provider partnerships; maximized mix of in house versus outsourced services.
Managed critical projects to migrate database and web solutions with zero disruption to business operations, reducing operating costs while improving performance. Managed the day-to-day operations of the IT department including end user support, networking, infrastructure, telecommunications, disaster recovery, development, business applications, security and other functions. Developed, implemented, and oversaw the customer service platform to assist the end users of the organization with their technology needs. Led and managed vendor contracts, negotiations and services rendered.
GCI COMMUNICATIONS, INC. – Terrell, TX
VICE PRESIDENT / CHIEF OPERATING OFFICER (2000-2001) Retained by former peer and new President for interim role to restore profitability of newly acquired telecom construction business. Held complete responsibility for engineering, sales, and installation operations. Developed, tracked, and controlled annual operating and capital budgets for purchasing, staffing, and operations. STRATEGIC PLANNING, LEADERSHIP & INNOVATIONS
Within 6 months of hire, secured $4M in new contracts and positioned company for profitable growth. Restructured team, recruited needed resources, defined workflows between teams, and instituted performance measurements.
Wrote Safety standards and OSHA guidebook for nationally dispersed installation team of 80. Introduced, trained, mentored, and guided team in adopting corporate safety and OSHA regulatory requirements that increased customer satisfaction and business growth.
COSTA ENTERPRISES, INC. – Plano, TX
CHIEF OPERATING OFFICER (1999-2000)
Requested by former vendor / CEO to provide the interim technical and operating leadership to launch new telecom construction business.
STRATEGIC PLANNING, LEADERSHIP & INNOVATIONS
Positioned business from start-up to profitable growth within 3 months and generating $6M in revenue within 6 months. Defined the strategy, recruited and trained the team, and secured strategic contracts with customers. Foundational experience as NOC & Customer Circuit Provisioning Manager for Consolidated / McLeod, Transmission Technician for Brooks Fiber Communications, Supervisor & Lead Installer for Multiple Installation Companies, and Mobile Subscriber Equipment Systems Operator for the United States Army – Desert Storm Combat Veteran Letters of Recommendation
https://www.linkedin.com/in/richardcschafer/
LETTER 1:
I have worked closely with Richard Schafer over the last eight years at Technology Search Network (TSN LLC), a SaaS Enterprise Solution. As a respected colleague of mine, I highly recommend Richard as an asset to any organization.
As Chief Technology Officer (CTO), Richard brought insights to build a pragmatic approach to meet our customers’ needs – which, translated into cost-effective solutions for both the client and our company. Richards’ innovative and critical thinking was crucial in his participation concerning the design and successful product to market launch of the industry first “Automated Bills of Material (BOM) Allocation and Reprioritization” software solutions for the deployment of Telecommunication Infrastructure Networks. This innovation culminated in an awarded US Patent (USPTO 08650101) for TSN LLC around Automated BOM Allocation & Reprioritization.
Richard professionally delivered high level Sales Presentations to Corporate and C-Level Executives. He demonstrated invaluable qualities of a technology leader expertise, knowledge, patience, humility, energetic, perseverance, and a cooperative spirit. Richard is extremely reliable, enjoys his work, and takes great pride in successfully finishing tasks. I consider his skills and knowledge of numerous aspects of technology to be nothing less than outstanding. Richard is an intelligent, thoughtful, and a resourceful individual whose contributions to our company were substantial.
Richard excelled in Change Management, Customer Requirements Gathering, System and Solution Architecture, Integration and Implementation, UI Design, Hardware and Software Optimization Strategies, Managing and Directing Multiple Development and Customer Service teams across diverse time zones and countries. His direct knowledge of Supply Chain, Warehouse Management Systems
(WMS), Technology, Deployment of Software, Hardware, and Telecommunications solutions were critical in providing the many outstanding solutions and innovations at TSN LLC. Robert Glustrom
ac2ijc@r.postjobfree.com
CEO
TSN LLC
LETTER 2:
August 30, 2017
Dear Prospective Employer,
It’s my pleasure to provide this letter of recommendation for Richard Schaffer as he seeks employment at . I had the pleasure of working with Richard in developing requirements and ultimately deploying a new software product that his company was offering to support some unique supply chain needs.
We believed the tool would be able to support material planning for large-scale telecommunications infrastructure deployments in which there was constant change of sites and materials. The challenge we faced was to clearly articulate our vision of how we wanted the tool to support us operationally. Richard’s challenge was to translate our vision into that tool. The end result was a product that met our unique needs and we were quite satisfied.
Throughout the experience, I found Richard to be extremely technically astute and insightful. He was consistently responsive and listened well to understand the challenges we needed to overcome. He worked well with the team and was very hands on. I really appreciated his dedication to the success of our project, seeing us through to the end state. Additionally, Richard is a pleasure to work with. In closing, I would like to restate my support and recommendation for Richard Schaffer. I am confident that he will be an excellent addition to your organization. Please feel free to contact me with any questions you may have. Sincerely,
Caren Gates
f. Executive Vice President (Retired)
Goodman Networks
ac2ijc@r.postjobfree.com
LETTER 3:
Richard has a diverse ability across multiple disciplines in Optimization of Workflows, Engineering, Change Management, SaaS Architecture, API Integration, UI Design, Program and Project Management, and Quality Assurance.
Throughout the years he has demonstrated the ability to manage, promote, and lead successful Agile development and integration teams across multiple times zones. Richard has a proven track record of the Supply Chain Life Cycle while being able to identify and create optimization opportunities through software automation and systems integration. Richard possesses an uncanny ability to visualize an entire project end to end during the Software Architecture phase. His design instincts are impeccable. Richard has always maintained a high degree of professionalism across multiple-stakeholders while still possessing the technical competency to manage the development and delivery of Enterprise solutions. I am happy to recommend Richard with his unique diverse portfolio of talents that include all of the traits you would need in a Chief Technology Officer.
Richard Batelaan
SVP Customer Solutions Implementation
CenturyLink Communications
LETTER 4:
I had the pleasure of working with Richard in his role as technologist at TSN Metis over a period of 2 years. Richard added high value at all paths for our client engagements and was able to communicate and drive solutions at both a micro working team level and also formulate direction at a macro level. In Richard’s role he was able to set a strong example of work get it done attitude and then navigate team hurdles flawlessly under tight timelines and stressful situations. I look forward to working with Richard and gaining his entrepreneurial perspective for future projects. Jim Schelle
ac2ijc@r.postjobfree.com
Vice President, Strategic Solutions & Execution
Synchronoss Technologies
LETTER 5:
I had the pleasure of working with Richard over a number of years providing Requirements Engineering and Test Case development services on several projects. I found Richard to be one of those unusual individuals that has significant competencies across multiple stakeholder roles - executive, project manager, enterprise architect, and technical developer - while possessing significant technical competency in all of the technologies being brought together to develop and deliver the project/product.
- Enterprise level management abilities - able to manage both the internal expectations of the senior management team, the needs and expectations of large enterprise customers, as well as manage a mix of onshore and offshore development teams.
- Function as Enterprise Architect across a mix of technologies and communicate just as much or as little of each architectural perspective as was needed by each stakeholder’s role.
- Maintain a functional and current technical competence across the set of evolving implementation technologies.
- Able to maintain technical compatibility across multiple versions of an evolving technical product as it shifted over time from an installed application architecture to a SaaS architecture.
- Provide not just management, but leadership to his development teams within the Agile Paradigm, yet maintain a written and traceable Requirements Specifications facilitating stakeholder communication, decreasing ambiguity, providing the basis for real Quality Assurance, and just generally minimizing the
“fog of war” which can so easily overwhelm projects - particularly when resourced across 13 time zones. This combination of breadth and depth is unusual enough, but Richard brings all of these capabilities to bear on the work without being overbearing or being afflicted with the hubris all too often found in exceptional individuals. It is this perceptive quality that allows him to get the most out of his resources. Richard is one of those rare managers and architects who can actually “lead” their teams and not just
“manage” them.
David Tryon
Senior QA Software Engineer
Siemens
Independent Consultant
LETTER 6:
I’ve had the privilege of working with Richard for little more than 13 years and in different capacity - As a client, as a project manager, as a CTO and in all capacities, I can say he is quite ambitious, result driven leader and a very thoughtful individual. And he is very easy to work with, quite detailed with his requirement, a true leader who takes his team along and ensures the requirement is delivered on time and with utmost quality. He is a hard worker and value creator in the truest sense. Vikash Bardia
ac2ijc@r.postjobfree.com
Entrepreneur/Company Director
Infomaze Technologies
Mysuru, Karnataka, India
LETTER 7:
Few understand software development from code to the user interface experience while delivering precise customer requirements as Richard does. He has an incredible way of navigating any potential roadblocks quickly and effectively.
Richard has an amazing ability to visualize end to end solution workflows unlike anyone I’ve ever worked with. He is brilliant at foreseeing all variables necessary to create optimized solutions while paying attention to each and every detail of the customers’ needs. He demonstrated a high degree of professionalism throughout the projects we worked on while still stressing on time delivery.
Alejandro Arguenta
ac2ijc@r.postjobfree.com
Co-Founder, Director
Aviamedia LLC
LETTER 8:
I know Richard for almost 10 years. And I can say he is a wonderful friend, Focused, Detailed oriented and best part is determined for success.
He is always open, transparent in his dealings & actions and want success as team as not a individual. I learn a lot from him, and always feel proud that I know Richard. Vinay Johar
CEO
RChilli - India
LETTER 9:
I have worked alongside Richard as a consultant for an Enterprise Class SaaS solution I was commissioned to build and deploy. I was impressed with his level of attention to details, in depth knowledge on various aspects involved, as well as grateful for pointing out things way before I realized those things needs to be addressed. It was a great honor for me to have him as a partner in that project and I’m looking forward to have more opportunities in having him involved in other projects as well. Calin Predu
Project Director
La Norbell Limited
LETTER 10:
I and Richard worked for over 8+ years and I couldn’t have asked for a great CTO like him. Under his guidance we build a very complicated Supply Chain, Asset Management solution involving a massive size database and API to Oracle Database and it turned out to be one of the most powerful solution. Under him, I learned and implemented automation, Business Intelligence, customized reporting and other important web application modules. Apart from that he is great leader, motivates his team and works in details to ensure the requirement is communicated to us in details. Over the years we worked through the following methodologies and technologies: ASP.Net, MS SQL server, Oracle, SAP, C#, JavaScript, jQuery, Ajax, Web Services, Crystal Reports, Silverlight, WCF, RESTFul WEB API, MVC, HTML 5, Telerik, Kendo, Devexpress, Entity Framework, Microservices, AngularJs, AWS, Microsoft Azure, Unit Testing, Test-driven development, Agile -Scrum, Jira, GIT, SVN His project presentation is second to none. I highly recommend Richard and wish to work with him again!
Gajendra Singh
Operations Manager
Infomaze Technologies
Mysuru, Karnataka, India
LETTER 11:
It was a great pleasure working for Richard in my capacity as Security Consultant representing GANSEC. Richard provided a clear scope of the projects, he was very approachable and cooperative in fleshing out details. He also provided almost instantaneous feedback on any deliverables that were presented to him after the projects concluded.
Sven Olensky
Enterprise Security Architect at Federal Reserve Bank of Atlanta
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