Manager Information Technology

*** ******** ***** ****, ** ***** 919-***-****

ac2iiq@r.postjobfree.com

www.linkedin.com/in/mrspano

A problem solver who brings vision and leadership to drive exceptional results in Business and Technology Transformations

Forward-thinking technology executive with over 30 years of broad expertise collaborating with global, cross- functional internal and external stakeholders to drive innovative solutions for seamless operations in diverse and rapidly-changing business environments. Situational-style team leader and dedicated team player with proven success managing complex billion-dollar projects, programs and portfolios. Analytical problem-solver with exceptional interpersonal and C-level communication and sales skills. Core strengths include: IT Project/Program Management

Project Planning/Budgeting/Issues Management

Technology/Business Strategy Integration

World-Class Business Transformation

COTS & Custom Application Development

Data Center Optimization/Consolidation/Relocation

Advanced Scheduling/Prioritization Techniques

Large-Scale Organizational Change

Global Human Capital/Retention/Outsourcing

Portfolio/Stakeholder Management

IT Optimization/Due Diligence

Risk Assessment/Mitigation

ITSM/ITIL with Benchmark & KPI

SDLC/Agile Development

Global Sales/Delivery Engagement

Advanced Manufacturing Technology

Mentoring & Executive Development

Team Building/Motivation

Education & Training

North Carolina State University:

PhD, Industrial Engineering w/Computer Science (Artificial Intelligence Minor) Masters, Integrated Manufacturing Systems Engineering (IMSEI) Certifications: Executive Consultant, Strategy & Change Lean Six Sigma Black Belt (Pending) Tools Developed: IT Optimization Opportunities Prioritization Engagement Framing Readiness Assessment

IT Optimization Pre-Engagement Readiness Risk Assessment and Mitigation Dependency & Deliverables Data Readiness (by Gate) Technique Papers: Iterative Initiative Approach Technique Paper Contract Deliverables Assessment Technique Paper Dependency & Deliverables Technique Paper Project Gating & Prioritization Technique Paper Multi-Phase Due Diligence White Paper

ERP Application: SAP, Banner, PeopleSoft, JDE, Baan, QAD, Deltek, Oracle Affiliations: Mentor since 2008 for returning Veterans through American Corporate Partners (ACP) National Science Foundation Directorate for Engineering and Directorate for Computer and Information Science and Engineering Infrastructure Technology and Application Panelist for High Performance Computing and Communications Program

Professional Experience & Achievements

North Carolina State University (NCSU)

ADJUNCT PROFESSOR OF INDUSTRIAL & SYSTEMS ENGINEERING 1994 – Present Currently the instructor for ISE 417 and ISE 519, undergraduate and graduate courses on process modelling and rapid applications development (RAD) tools to design and implement database-based applications. IBM Corporation

EXECUTIVE MANAGER – CLOUD BaaS GLOBAL INFRASTRUCTURE SERVICES 2014 – 2016 Transformed IBM resiliency services cloud managed backup and cloud data virtualization infrastructure services. Managed network, data centers, virtualized VMware servers and NAS Storage, reporting, monitoring, alerting, and systems administration (Linux/Windows) for BaaS offerings.

Conceived and led Tier 0 automation and metrics to add business intelligence to all aspects of infrastructure services. Improved business resilience and security compliance to increase SLO to 99%.

Deployed new ITIL service desk application (Cloud Control Desk), utilizing Agile development methodology. Cited in CIO Magazine for methodology: how-to-get-agile-to-work-at-your-company.

Developed prioritized visual queuing model to handle backlog of work created due to resource constraints, and deployed visual Kanban tool for daily epochs for Agile project rollout. Resume of Michael R Spano (continued)

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PROGRAM DIRECTOR – SERVICES TRANSFORMATION, OFFICE OF THE CIO 2010 – 2014 Program Director for IBM’s largest business transformation project, Blue Harmony Services Project Office, for largest IBM business transformation and SAP rollout to China (R0.5) and Germany (R1.0).

Drove aggregation and prioritization of multiple service business unit requirements and issues to core team, leading overall issue and risk management and mitigation of global SAP rollout (Blue Harmony). Focused on ensuring services ERP global installation was consistent with business unit expectations.

Spearheaded and assumed additional responsibilities to ensure business case and value realization program delivered on expectations.

Initiated CIO services transformation to focus on cost efficiency and rapid deployment of state-of-the-art applications, processes, infrastructure, and end-user devices, resulting in $200M/Yr. savings.

Led and championed global initiatives on behalf of all IBM service units, and promoted growth and business value through optimization of application portfolio, resulting in portfolio reduction of 400%. ASSOCIATE PARTNER - FEDERAL INTEGRATED TECHNOLOGY SERVICES 2008 – 2010 Sold and delivered IT resource optimization and strategy/change engagements to CxO and board-level public sector and federal clients, often being called on for critical competitive contracts to position IBM value add and client benefits of IT and business alignment. Managed complex long-term partnerships and projects and mentored new consultants, which led to overachievement of all targets.

Worked with large private healthcare provider to transform their current infrastructure and IT delivery model into IT SOA-based infrastructure and alignment with 10-year business vision, resulting in over

$2.5B outsourcing contract for IBM.

Established “best practices” approach and white paper through operational efficiency and resource consolidation and optimization for several large clients, resulting in an increase of 30% in new deals.

Partnered with large federal healthcare agency to drive organizational and strategy/change engagement encompassing all infrastructure and service aspects, leveraging ITIL and ITRO concepts to accelerate savings.

Developed data center consolidation and relocation strategies and projects for numerous agencies, consistently resulting in at least 40% savings.

INTERIM CIO & CTO – WAKE FOREST UNIVERSITY (ON RETAINER FROM IBM) 2007 – 2008 Developed service-oriented organization and operations while remediating university’s ERP system, resulting in significant increase in IT service delivery while meeting financial challenges.

Reorganized department in 10 days to IT services model, and restructured helpdesk into IT service desk. Combined security operations center and network operating center, provided incidence response center for campus police, and moved to 24x7 operations with no increase in budget.

Proposed, secured Board funding and delivered core application (Banner ERP) project to remediate financial and security issues, including resilient infrastructure to provide disaster recovery and load balancing to overloaded application and infrastructure at peak periods. EXECUTIVE CONSULTANT STRATEGY & CHANGE 2006 – 2008 Created and drove GTS integrated IT strategy by identifying business tactics and goals which IT must support to enable profitable revenue growth, operational and brand transformation, and services excellence.

Developed IT portfolio multi-variant prioritization model currently being used for all IT investment projects, focusing on IT resource optimization and strategy/change engagement in office of CIO.

Built GTS value realization program used to develop and track intrinsic business value and key performance measures (KPM) and indicators (KPI) and scorecard. Invented concept of “value horizon” for recognizing that value recognition has specific shape which is crucial in making investment and changes to IT projects.

Resume of Michael R Spano (continued)

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BUSINESS DEVELOPMENT EXECUTIVE – IT OPTIMIZATION 2002 – 2006 Sold and led client engagements in IBM global complex opportunity support practice focused on CxO level. Positioned and secured $200M+ contracts for IT optimization as effective and efficient way to utilize IT resources, products and services to support business operation, aligning IT to business strategies and plans through linkages to applications, processes and people.

Led due diligence and specific areas of consulting value for $2B strategic outsourcing transformation engagement for global banking client, resulting in additional $154M in revenue. Led IBM program office for 24 international work streams and was contributing member of IT optimization and strategic outsourcing team, liaising with IBM client service executive's and account team.

Performed best practice audits and assessments of numerous outsourcing engagements with very large global client bases.

Managed marketing and delivery of global engagements ranging from $1M to $3B, gaining cross-industry experience in financial, industrial, distribution, federal, communications and SMB sectors. Indomitus Anatis Consulting

CHIEF EXECUTIVE OFFICER (CEO) & CHIEF TECHNOLOGY CONSULTANT (CTC) 2001 – 2002 Founded consulting firm based on passion for people management in dynamic environment, engaged $67M medical company to create shared-services center for excellence to leverage common services provided by several sister companies. Supported “sustained profitability” model, resulting in improvements via cost reductions and increased revenues.

Reorganized all IT departments and decreased operating costs, while helping sister division recover from disaster.

Created performance planning philosophy and sustainable process, as well as center for excellence vision and strategy plan to ultimately provide optimal support model.

Developed Internet/Intranet and Extranet strategies and several quick wins (email, SFA, SLA), as well as training and career development plans for all department personnel. Siemens Power Transmission & Distribution, LLC

CHIEF INFORMATION OFFICER (CIO) - CORPORATE IT OFFICE 1997 – 2001 Created world-class information technology organization based on shared services application model along with corporate IT standards and chargeback model for five acquisitions which constituted newly formed Siemens Power Transmission & Distribution Corporation.

Architected and implemented complete reorganization model to focus and align business and IT projects. Analyzed and replaced aged inventory of decentralized applications, and deployed centralized shared services systems for HR, payroll, manufacturing, engineering and email.

Designed and deployed innovative LAN/WAN infrastructure, which leveraged numerous acquisitions and allowed for inexpensive and rapid future expansion. Designed and deployed company’s first Intranet, Internet and eCommerce prototype.

Created disaster plans and implemented major changes in computer operations department to virtually eliminate outages and downtime.

Remediated all applications for Y2K by securing board funding and driving five post-merger applications to single instance, which was accomplished as part of formation of shared services IT service management project.

Previous Positions with IBM: MANAGER & IT ARCHITECT OF SAP WORLDWIDE DEPLOYMENT PROGRAM PRODUCT MANAGER - MANUFACTURING STRATEGIES MANAGER OF ADVANCED MANUFACTURING SENIOR SCIENTIST MANUFACTURING STRATEGIES

ADDENDUMS OF PROJECT PORTFOLIO, APPLICATIONS DEVELOPMENT, MANUFACTURING AND ACADEMIC EXPERIENCE AVAILABLE UPON REQUEST

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