SUMMARY: Experienced Program Manager who optimizes budget and staff limitations to consistently deliver an on-time quality product and exceed customer satisfaction.

WORK EXPERIENCE:

Senior Program Manager – TekPro Services November 2010 – May 2017

• Managed a $75MM professional services contract for the Department of Labor’s (DOL) Office of Foreign Labor Certification (OFLC) and consistently exceeded contractual metrics for over 6 years

• Weekly apprised the customer and corporate leadership of program status including successes and challenges

• Supervised a diverse team up to 124 personnel, including analysts, help desk specialists, and data entry team members, in supporting the DOL for accurately reviewing, processing, and resolving stakeholder concerns in accordance with OFLC policies and guidelines

• Significantly contributed to developing technical proposals encompassing labor category descriptions, required manning, innovations employed, and lessons learned

• Collaborated with the customer's Director of Program Operations and senior management to develop, document, and maintain Standard Operating Procedures and evaluate contractor performance supporting 3 visa programs

• Increased staffing levels by 50% within a 4 week time period to meet the customer's peak volume requirements

Private Consultant November 2009 - October 2010

• Developed computer skills for individuals including MS Word, Excel, PowerPoint, and Visio

• Taught public speaking skills and delivery of presentations with confidence

• Mentored high school students in mathematics and composition

• Developed resumes for job hunters and coached them on interviewing skills

Contract Manager - Accenture March 2008 – October 2009

• Administered four $40-300+MM consulting and outsourcing contracts with JP Morgan Chase, AIG, Allstate, and State Farm

• Managed contract governance and limited company risk by training over 150 leadership and project personnel on contractual obligations and risks, as well as company policy

• Delivered executive presentations to leadership apprising them of contractual status, compliance, and risk

Contract Administrator – Perot Systems April 2006 – July 2007

• Managed contract governance of a $270MM enterprise IT contract for the client and assumed duties of the client's contract manager position, addressing contractual requirements of both parties

• Trained over 25 personnel on contractual obligations and monitored compliance to limit company risk

• Facilitated weekly Issues Escalation Team meetings between Perot Systems and the client, routinely tracking and proposing alternatives solutions to unresolved contractual items

• Initiated and co-authored project change control, escalation, and contract change management documentation for use in account governance

Program Management Office (PMO) Project Manager – Space and Naval Warfare Systems Command October 2000 – September 2005

• Directed and monitored over 10 test lab personnel in developing software spiral testing and quality assurance plans throughout the software development life cycle

• Teamed with Lockheed Martin, Booz Allen Hamilton, SAIC, and MITRE in developing a secure organization email system (Defense Message System or DMS) for the Department of the Navy

• Routinely apprised leadership of software development progress and identified, assessed, and mitigated risk throughout the software development life cycle

• Expertly employed MS Project to track critical paths and milestones. Have a working knowledge of the Earned Value Management System.

• Assisted in developing, implementing, and monitoring information systems security for the DMS program

• Briefed over 300 worldwide end users on security processes, procedures and risks during annual software conferences

• Coordinated the enterprise transition of Message Text Formatting software and directed worldwide training of the application via e-learning for over 3,000 end users

• Developed and negotiated $2-8MM contracts for business and technical support contractors and prepared associated evaluations for Booz Allen Hamilton and SAIC

Environmental Engineering Program Manager – Naval Facilities Engineering Command (Southwest Division) February 1998 – October 2000

• Identified and implemented future program budget requirements ranging from $150-225MM through a 10 year program planning budget cycle of the Base Realignment and Closure environmental program

• Communicated Department of Defense budget and execution methodology in to over 30 citizens in open house community forums to familiarize them with government funding processes

PMO – Environmental Engineering Project Manager – Naval Facilities Engineering Command (Southwest Division) October 1993 – February 1998

• Initiated and managed indefinite delivery-indefinite quantity and cost plus contracts for Marine Corps environment programs in the Southwest region

• Managed and assumed the workload of 3 Project Managers, thereby saving the government over $100K in annual support cost

• Authored user manual for an integrated accounting program used to track accruals and expenditures, contract status, and project progress

Agent – Prudential Insurance Company of America June 1992 – October 1993

Surface Warfare Officer – United States Navy May 1988 - May 1992

EDUCATION:

International Association of Commercial and Contract Management (IACCM): March 2009

Defense Acquisition University - San Diego, CA:

Level III Defense Acquisition Workforce Improvement Act (DAWIA) professional in Program

Management, March 2004

Bachelor of Science, Mechanical Engineering

Worcester Polytechnic Institute

Worcester, MA 01609

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