Customer Service Administrative Assistant

Work Experience JADAK, North Syracuse NY

Executive Assistant, January 2014-Present

Provide administrative support for 6 high level Executives, including the President

Manage and maintain Executives’ schedules

Make travel arrangement for Executives, Sales and Marketing team

Prepare and submit expense reports for 6 high level Executives

Prepare agendas and make arrangements, such as coordinating catering for luncheons, for committee, board and other meetings

Provide clerical support to all departments

Set up and oversee administrative policies and procedures

Filter emails for President

Coordinate and schedule quarterly meetings

Coordinate with the corporate office to obtain employee corporate credit cards and Concur setup

Schedule interviews

Organization of company recognition awards

Manage company phone list on WIKI

Manage key fob system

Organize all on site and off site company events

Perform cleanliness audit report and file into company vault program

Complete paperwork and submit information for travel Visas and Passports for travelers

Assist in coordination of Adopt-A-Highway

Administrative Assistant, January 2011 – January 2014

Operate office equipment such as fax machines, copiers and phone system

Answer telephones and give information to calls, take messages, or transfer calls to appropriate individuals

Greet visitors and handle their inquiries or direct them to the appropriate persons according to their needs

Open, read, route and distribute incoming mail

Make copies of correspondence

Nationwide Beauty and Barber Supply, Syracuse, NY

Administrative Assistant, April 2006-January 2011

Assistant to the General Manager

Scheduled Meetings

Made travel arrangements

Greet visitors and handle phone calls

Customer Service via telephone

Ordered supplies

Managed online chat line

Assisted warehouse when needed; picked, packed and shipped orders

Sent emails on behalf of General Manager

Niagara Mohawk Power Corporation

Customer Service Representative, 1997-2001

Answered phone calls

Assisted customers with meter reads

Input data into company computer program during computer transition

Filed customer meter reads

Assisted customers in reading power bills

Education

Bryant and Stratton, Liverpool, NY

Medical Terminology Certification, August 2011

Onondaga Community College, Syracuse, NY

Completed coursework towards Associates Degree, June 1989

West Genesee High School, Camillus, NY

High School Diploma, June 1988

Additional Skills

Proficient in Word, Excel, Concur and Outlook

Excellent multi-tasking skills

Excellent customer service skills

United Way Campaign Leader

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