KANCHANA M. JAYASURIYA, MBA

Manchester, CT

Tel: 860-***-**** (home); 508-***-**** (cell); email: ac2ih6@r.postjobfree.com SUMMARY

• Senior IT Program Management professional with 22+ years of industry experience spanning Global IT Product & Services Delivery, Program/Project Management, Operations & General Management, Waterfall, Iterative, Agile Processes, Quality Assurance, TechOps/DevOps and Infrastructure Project Management.

• Over 17 of experience on end to end IT Project Management from Pre-Sales to Post-deployment for mid-to-large scale projects involving multiple systems, IT/ Technical Operations organizations in supporting worldwide Enterprise Infrastructure, Business Digital Transformation, Systems, Applications and Service Delivery and Continuous Improvements having project portfolio budgets in the range of US $1-15 million.

• Proven track record in managing Client expectations/Client Services Management and On/Offshore team management/delivery for Waterfall/Agile and Hybrid programs/projects

• Proven Experience in delivering software/application projects within scope, schedule, budget and on Agile, Waterfall and Hybrid methodologies to suit the business objectives in Healthcare Domain

• Experienced in managing highly complex, large-scale, multi-project and application development/support teams.

• Solid competencies in Coaching, Leadership Development, Teambuilding, Managing & Motivating IT resources.

• Excellent understanding of NCPDP D.0, SCRIPT, ANSI ASC X12, H7, HIPAA 5010 process management, improvement practices, change management process and operational services

• Possess the ability to negotiate, influence, recommend and mediate in a highly matrixed environment and communicate effectively with all levels of management

• Experience in setting up the Overall & QA Operations, PMO Policies and Processes & Implementation of CMMI, member of TMMi review board, knowledge on RUP, ISO 9001, Agile, ITIL v3 and PMI PM Methodologies (PMP)

• Demonstrated ability to work unsupervised, taking a proactive, goal-oriented approach, work under pressure to meet deadlines individually & in collaboration with other teams in any working environment/culture.

• Strong background in Financial Services (Capital Markets/Investment), Investment Management, Stock Trading systems, Heath Care/ Insurance, Retail, eBilling and mobility Sales Force Automation Domains Core Competencies

Program/Account Portfolio Management

Agile/Scrum Methodologies

Process Implementation/ Management

Infrastructure/DevOps/Cloud Project

Management

Testing & Quality Assurance

Healthcare Domain knowledge

Financial Services (Capital Markets

/Investment systems), Retail Industry

domain knowledge

Online Stock Trading systems

(futures/derivatives)

Mobility Systems

CRM/Supply

Chain/DataWarehouse

CMMI & TMMi Process

PMP and ITIL v3 Framework

Service Delivery Management

PROFESSIONAL EXPERIENCE

VIRTUSA Inc.: SR PROGRAM MANAGER/PROJECT DIRECTOR 02/2011 – 9/2017 Virtusa Corporation (NASDAQ: VRTU), headquartered in Westborough, MA, U.S.A. is a SEI CMMI Level 5 (India) certified global information technology (IT) services company providing IT consulting, technology and outsourcing services. Overall Responsibilities:

• Project Management/Creating Project Management Strategy that aligns with the business objectives/priorities

• PMO Director/Global Leadership team for the Infrastructure Management practice for large scale programs

• Experienced in managing the relationship with the client throughout the project duration, from the ideation itself and account portfolio of ranging from $1-15 million

• Strategic Account/Project planning & budgeting to grow the relationships and create new opportunities and achieved Account Level growth for the key accounts in Healthcare/Insurance/Banking & Finance/Infrastructure SBUs

• Client relationship management that builds strong collaborative relationships with management & stakeholders and Vendor Management.

• Manage Client Account level Contracts & Forecast Management

• Program Initiation, Business Functional Requirements, Planning, Quality & Process Improvements/Optimization

• Manage Program P&L, Budget, EVM & Revenue and ensure optimum forecasting and financial growth plans

• Account level Delivery, Leading Resources across multiple teams, Developers, Capacity Management and Utilization optimization for the Practice

• Communication to multiple levels within the organization and within Client C level & Senior stakeholders

• Pre-Sale Support for the practice/account, assist the sales team by defining solutions, assessing and defining project scope, and developing proposals/RFP responses

• Managing matrixed project teams of project managers, business analysts, developers, tech leads & other vendor resources on Application Delivery, Service delivery & Digital transformation projects

• Create and Monitor Infrastructure team Projects and tracking program level activities and dashboard reporting on programs spanning application changes, migrating enterprise hardware and software technologies Client Account: Dow Jones, Princeton, New Jersey (1/2017 - 5/2017) Program Manager

• Responsible for PMO Program Plan, Project Schedules for the Security/Vulnerability Patch Management Program

• Develop key client relationships with executive sponsor and stakeholders of the client organization

• Lead analysis of activities (gathering requirements to prototyping and solution development)

• Daily hands on management of technology activities utilizing Agile and Scrum based software development practices

• Lead analysts or consultants in the analysis of data and formulation of recommendations to solve key business issues

• Take leadership role in facilitating and handling meetings with clients/Presentations to SR Management Client Program: Apparatus PMO, Indianapolis IN/Windsor CT (04/2015 – 9/2016) Program Director

Apparatus was an acquisition by Virtusa in April 2015 and PMO was set up for seamless integration of the company systems, processes, sales/revenue, synergy across multiple Virtusa practice SBUs and HR (culture, resource and career management)

• Lead the PMO and Program Initiation and Planning for the Apparatus & Virtusa company Systems/Process (Agile/Scrum based), revenue & resources and organizational governance

• Program Management of multi-functional team initiatives, partnering with business leadership and managing program delivery across internal IT and Enterprise Architecture group

• Active engagement with application teams (on and off shore) to ensure appropriate SDLC metrics reporting and Technology governance for Remote Infrastructure Management (RIM) segment

• Create Business Requirements Documentation (BRD), ServiceNow workflow process & implementation and establishing metrics to proactively identify areas of risk and allow planning for mitigation

• Manage program budgets and financial reporting for senior management

• Creating and delivering executive level presentations on program updates, schedules and expected results Client Account: Aetna Inc., Hartford, CT 02/2011 to 04/2015 Projects/Roles at Aetna

Project Role: SR Project Manager/Scrum Master in Aetna Pharmacy/Specialty RX Domain (11/2012 – 04/2015)

• Lead $500K to ~$4M complex business/technology projects/programs that required coordinating cross-functional co- located/virtual teams and leading simultaneous projects in Claims, Drug Rebates and Medicare Reporting in the Informatics space for Aetna Pharmacy, CVS Caremark business integration and Surescripts

• Manage projects in Waterfall, Agile and Hybrid processes; in accordance with the Aetna Project Management Methodology; spanning multiple Aetna Domains/Cross-Functional Teams, different Vendor Resources

• Responsible for Scoping & Estimation, Integrated Project Planning, Resource Management, effort & schedule tracking, Risk Management, Tracking Quality Issues, Project Communication and Reporting.

• Develop and manage project plans to anticipate/proactively address potential schedule and resource risks.

• Manage program budgets, EVM to ensure accurate & timely reporting, anticipate/proactively address budget spend.

• Manage change control process to ensure scope, schedule & cost decision-making, ensured timely maintenance and communication of changes to project artifacts.

• Interacting with key business, stakeholders, program delivery, development, testing, infrastructure teams and also coordinating with 3rd party functional teams

• Managing all aspects of in flight software development based projects (Agile) from Initiation through Closure in Pharmacy Domain (Rebates, Medicare PDP Reporting)

• Specialty Rx projects

o Managed the Surescripts Certification program for Aetna Specialty Rx system to add Electronic Prescribe capability which allows Rx system to receive and process New, Refill prescriptions and Refill Authorization requests through Surescripts, based on NCPDP SCRIPT 10.6, ANSI ASC X12, H7, XML standards. Gained a strong knowledge

& experience on Surescripts Prescription Routing 10.6 Application certification requirements and successful implementation/certification within specified delivery time frame o eRefill capability through that allows members to submit refills and manage their Specialty prescription information

o Several productivity improvements to Prior Authorization processing in Specialty Rx (Compass) application o Technical Improvements in Specialty Rx to improve performance of high-impact queries and CRM processes o Deployment of a Disaster Recovery environment including near real time database updates o Aetna outbound Rx Rebates files and CVS CM Aetna Inbound integration for Business Reporting – NCPDP D.0/HIPAA 5010 standards

• Requirement Management, Financial planning and Management for Specialty Rx domain projects

• Development of the Cost Benefit Analysis (CBA) for the program

• Periodic steering committee meetings with executive and senior management to communicate high-level project status, obtain critical decisions and guidance, and ensure continuous organizational commitment.

• Develop, distribute and gather post implementation project surveys, lessons learned

• Delivered quality solutions that provided desired business benefits on-time'& within budget

• Conduct program reviews with relevant stakeholders to identify / manage issues & risks and ensure smooth delivery provide delivery governance and resolve escalated project issues affecting the projects/programs. Project Role: Program Manager-Aetna-CVS Health (ACE) Claims Migration Project (07/2011 – 10/2012)

• Project Management oversight for Aetna ACE team on coordination Aetna Claims migration to CVSCM and Aetna Business Owner and SME’s/Project Teams

• Monitor, Track & Reporting on the Cert project status and issues related to Claims mismatches for Aetna

• Liaison with the project managers on any issues related to their relevant projects and track the dates for their release deliveries & Manage/track the team effort on the Claims Migration and Certification Testing Role: SR. Project Manager for Aetna Integration Engineering Team (02/2011-06/2011)

• Managing Integration Engineering Team projects on Claims/Network Provider/Funds, Pharmacy, Member/Billing/Plan Sponsor, Informatics/Medical Management and Channel Management/SRQ domains

• Review Software Architecture, Integration Test Strategies & other project Artifacts/ Coordinating with Domain IEs

• Enterprise level reporting & analysis, Overall IE team progress tracking for Releases after the ERM I-Test period IRONONE TECHNOLOGIES; Project Director (ATrade Product) 10/2010 – 01/2011 IronOne Technologies headquartered in Austin, Texas, is a software development company specializes in outsourced IT services and provider of mobility technology solutions and online web Based stock trading applications. Responsibilities

• Product feature requirements documentation (Business Requirements) for derivatives & Gap analysis with existing products for next version of ATrade Web Online, Mobile, iPhone and iPad products.

• Formulating the Product QA Acceptance Test Strategy and Test Plan for the next version updates to the customers

• Consultant for improving PMO/Quality/Delivery Management processes based on Agile Process/CMMI guidelines. MUBASHER – DIRECT TECHNOLOGIES; Delivery Manager, Dubai/Sri Lanka 06/2008 – 09/2010 Direct FN is a Dubai based product company & a subsidiary of National Technology Group Saudi Arabia. Responsibilities

• Overall Product Delivery Manager for Direct FN Stock Brokerage Solutions/Trading Product Suite (equity & derivatives) for clients in Dubai, Indonesia, India & Pakistan stock markets with budgets from US$ 1 – 5 million

• Define and formulation of an Enterprise-wide Test strategy and Test Plan for DirectFN Product suit

• Manage & Lead a team of over 60+ professional Leads/Software Engineers/QA Engineers on a project

• Project Management, Estimation, Requirement Analysis, End to End Test Planning for Trading Software products development to post-implementation support for Web, Desktop Dealer Terminals, Mobile and iPhone products.

• Member of the SEPG & Process Excellence Committee (PEC), drive/improve Product Development Processes

• Identify, track, manage and resolve project deployment & pre-Production issues as they arise ZONE24x7 INC.: Head of Quality Assurance 06/2004 – 05/2008 SEI CMMI Level 3 Certified global technologie services company headquartered in San Jose, California, U.S.A

• Senior Management Team responsible for setting up the Company Operations, Structure & QA Process/Policies

• Project Management, oversee/prepare proposals/schedules for projects in the PMO office

• Oversee all aspects of QA including establishing process, metrics, applying industry best practices, and developing test tools to ensure on-time, on-budget delivery of all testing activities required to support all deliveries

• Provide leadership for the successful Project Deliveries using Agile and Waterfall methodologies for enterprise clients

• Lead CMMI Level 3 implementation within SEPG team, defined KPI/measurements and conducted Process Audits

• Ensured both operational and strategic implementation in alignment with QA Unit roadmap.

• Hiring, Training staff on Internal QA, Soft Skills, Project Planning and CMMI related training.& Staff appraisals Client/Projects: Macys Inc. Atlanta, GA

• Affinity - Assortment Planning application for “End to End” Merchandise Planning Process – Role: Project Manager

• Enterprise Locator System & Real-time Inventory Management System - Role: Project Manager

• FedStart - Role: QA Project Manager;

EMPERISE IT (Present name: DINOTAIT): Head of Project Management 01/2003 – 05/2004 Dinota Technologies provides innovative business solutions from enterprise mobility, sales force automation solutions.

• Project Management of aVya Sales Force Automation mobility solution for overseas Projects (New Zealand /Australia) with budgets ranging from US$ 1 – 3 million range in the PMO unit. Key Clients/Accounts:

• MasterPet, New Zealand; Project: Navision CRM Mobility Integration (Feb- May 2003); Role: Sr. Project Manager

• Goodman Fielder Corp, Australia (Nov 2003-May 2004); Role: Sr. Project Manager.

• Pivotal Corp. Australia; Project: Pocket Pivotal – New Zealand (Feb- May 2003); Role: Sr. Project Manager IRONONE TECHNOLOGIES; Director, Software Quality Engineering 07/2000 –01/2003 IronOne Technologies headquartered in Austin, Texas, is a software development company specializes in outsourced IT services and provider of mobility technology solutions and partnered with Assette on online stock trading applications

• Member of the Sr. Management Team, setting up the Company Business Operations with the U.S. based partner.

• Established a QA Department process, plans including goals, metrics & delivery models

• Pre-Sales, Oversee/prepare budgets, Project Management, Project Costing/Budgeting, QA and Product Delivery

• Designing & Managing the internal process tools (Issues Tracker, Time Tracker, PM Tool) Key Account/Project: Assette Inc./WebStation, Boston, Massachusetts; Role: Project Director 07/2000-01/2003 VIRTUSA Inc.; Head of Quality Assurance Unit 07/1996 – 07/2000

• Founding Management Committee Team member, Lead a team of professional Software Engineers in the QA Unit

• Setting up the QA Unit, QA Procedures and Managing the Delivery Processes of the company

• Managing human resources of the QA Unit, growing the team to 50+ SQA Engineers

• Designing & Implementation of automation test scripts for automation of testing

• QA Project Planning, Quality evaluation and Stability Assessment & formulating Management Reporting/Metrics Key Projects:

• eDocs, MA, U.S.A (Seibel Inc.); Project: eBilling; Role: QA Project Manager

• INSCI,MA, U.S.A; Project: COINServ; Role: QA Project Manager TECHNICAL, PROCESS & TOOLS SKILLS

Technologies MS Visual Studio, C++, MS Share Point Applications MS Word/Excel, PowerPoint, Access, Visio, Bugzilla, JIRA, SVN, TFS, Quickbase applications, MS Navision, HP Pivotal, AWS

Project Management MS Project, XPlanner, Planview, Rational Team Concert (RTC), Rally, Wrike Databases SQL Server 2000/5, DB2, MySQL, ORACLE9

Tools QTP 9.2, HP Quality Center, Test Director, IBM/Rational (Purify, Test, Clear Quest), HP Load Runner, WinRunner, JMeter, Selenium

Processes/Standards SEI CMMI, ISO9001, PMI PMP, RUP, MSF, Six-Sigma, Agile/Scrum, TMMi, ITILv3 EDUCATION

• Master of Business Administration (MBA) in General Management, Project Management, Organizational Behavior, at Postgraduate Institute of Management (PIM), University of Sri Jayewardenepura, Colombo, Sri Lanka. [General Management]

• Bachelor of Science (B.S) in Computer Science; Eastern Connecticut State University, Connecticut, U.S.A, Major : Computer Science ; Minor : Mathematics

• PMP (Course Followed) – PMI Member

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