Medical Assistant

**** ******** *****

Jacksonville, FL *****

Home 904-***-****

Mobile 502-***-****

ac2igr@r.postjobfree.com

SHEILA D. ADAMS

PROFESSIONAL SUMMARY

Certified Medical Assistant and Phlebotomy Technician with over 25 years of experience in multi-physician medical practices and diverse hospital settings with additionally experience as a Dialysis Technician & Surgical Technician. Self directed, resourceful medical professional with a genuine interest in providing direct patient care. Strong passion for working in a fast paced & high volume healthcare environment aimed at providing both medical & administrative support.

CERTIFICATIONS

Certified Medical Assistant (CMA) August 2008-Present

DOT Urine Specimen Collector Certification November 2006- Present

Breath Alcohol Technician October 2006- Present

EKG ECC (NCET) December 2000- Present

Certified Patient Care Technician/Critical Care December 2000- Present

Certified Phlebotomy Technician (CPT) May 1988-Present

Certified Hemodialysis Technician (CHT) May 1988-Present

Certified in First Aid, CPR, & BLS May 1988-Present

SKILL HIGHLIGHTS

* Medical billing & coding * Injections & Immunizations

* Supervising, Training, & Mentoring * Insurance Company Liaison

*Medical Terminology * Appointment Scheduling

*Minor Surgeries Assistance * Keyboard (40WPM), Microsoft Office

PROFESSIONAL EXPERIENCE

WELLBOX, JACKSONVILLE, FL

Chronic Care Supervisor January 2017-Present

* Evaluate the quality of the Chronic Care Coordinators (CCC) and monitor compliance with Wellbox established workflows, current laws, process improvements, and implementation of clinical best practices

* Responsible for reviewing and analyzing CCC questions for workflow questions and concerns as well as assisting with staff training on new or improved workflows and clinical practices

*Developing and maintaining effective relationships with team members and clients

* Supervises and coordinates all processes and activities in the Call Center ensuring all policies and procedures are followed. Responsible for the performance of a team of up to 15 CCC’s to meet/exceed key performance metrics for both quality and production.

UNITED HEALTHCARE, JACKSONVILLE, FL

Medical Assistant June 2016-January 2017

* Operates diagnostic equipment (cannot interpret tests), remove staples from superficial wounds, changes wound dressing and obtains cultures, administers non intravenous medication; performs simple specimen collection via noninvasive techniques and collects blood specimens via venipuncture or via capillary, performs EKGs. Performs quality control checks on equipment. Prepares and sterilizes medical equipment using the autoclave

* Rooms patients according to policy and procedures, prepares patient for examination; Records patient care documentation in the medical record accurately and in a timely manner

* Coordinates patient care as directed by physicians, company standards and policies; Respects patient confidentiality at all times and treats patients with courtesy and respect

*Organizes exam and treatment rooms, stocks and cleans rooms and sterilizes instruments; Maintains quality control standards; Practices standard infection control precautions

*Telephone and in-person screening limited to intake and gathering of information without requiring the exercise of judgment based on clinical knowledge

BROWARD HEALTH MEDICAL CENTER, FORT LAUDERDALE, FL

Certified Medical Assistant/PCT/Unit Secretary August 2012-March 2016

* Demonstrated proficiency in taking patient medical histories and vital signs, as well as in performing venipunctures, injections and various diagnostic procedures and ancillary tests (e.g., EKGs, immunoassays, chemistry analysis, hematology, urinalysis and sigmoidoscopies).

* Consistently praised for efficient handling of administrative duties (e.g., answering phones, scheduling appointments, maintaining medical records, patient processing, billing and bookkeeping) that allowed doctors and nursing staff to focus on the health concerns of their patients

* Reacted calmly and effectively in emergency situations, and added the personal, caring touch that immediately put patients at ease.

* Ensured the cleanliness, sanitation and maintenance of all facilities, exam rooms and equipment.

GLENN ENTERPRISE, LOUISVILLE, KY

Laboratory Technician August 1988-May 2012

* Organizes work by matching computer orders with specimen labeling; sorting specimens; checking labeling; logging specimens; arranging reports for delivery; keeping work surfaces clean and orderly.

* Identifies and communicates abnormal patient conditions by alerting supervisory personnel, the pathologist, the patient physician, or nurse; reporting mandated information to the public health department or other designated officials.

* Provides test results for patient diagnosis and treatment by operating hematology, urinalysis, and coagulation equipment; performing manual methods of differentials. Ensures the patient of receiving compatible blood/blood components by completing blood typing, antibody screening, compatibility testing, and antibody identification procedures.

* Identifies the presence or quantity of drugs of abuse, therapeutic drugs, and toxic substances by operating toxicology instrumentation and performing manual methods for the performance of drug screens, blood alcohol levels, and carbon monoxide levels.

UNIVERSITY OF LOUISVILLE, LOUISVILLE, KY

Certified Dialysis Technician June 2005-April 2010

*Sets up and operates hemodialysis machine to provide dialysis treatment for patients with kidney failure

*Mixes dialysate according to formula; Prime dialyzer with saline or heparin zed solution to prepare machine for use

*Connects hemodialysis machine to access in patient’s forearm or catheter site to start blood circulating through dialyzer. Inspects equipment settings, including pressures, conductivity (proportion of chemical to water), and temperature to ensure conformance to safety standards.

*Monitors patient for adverse reaction and hemodialysis machine for malfunction

*May fabricate parts, such as cannulas, tubing, catheters, connectors, fitting, and using hand tools.

Takes and records patient’s predialysis & postdialysis weight, temperature, blood pressure, pulse rate, and respiration rate

*Start blood flow pump at prescribe rate. Inspects venous and arterial pressures as registered on equipment to ensure pressures are within established limits.

*Calculates fluid removal or replacement to be achieved during dialysis procedure

JEWISH HOSPITAL & SAINT MARY’S HEALTHCARE, LOUISVILLE, KY

Emergency Room & Surgical Technician January 2000-June 2008

*Phlebotomy services (drawing blood), preparing IVs and EKG monitors, inserting catheters, and nasogastric tubes; obtaining lab specimens and monitoring vitals.

*Perform sutures on small lacerations; Passing instruments and supplies to the surgeon

*Assist in surgical operations under the supervision of surgeons, registered nurses or other surgical personnel.

*Preparing the operating room by setting up the equipment and sterilizing tools that are necessary for the operation.

*Prepare the patient for surgery by washing, shaving, and disinfecting areas for operation.

*Help to transport the patient back to the recovery area; assist in assuring comfort and responsible for the cleaning, maintenance, and sterilization of the operating room to prepare for the next surgery.

EDUCATION

Bachelors of Science in Nursing

Kentucky State University, Frankfort, KY August 1985-May 1986

Harriett Doss High School, Louisville, KY Graduated May 1985

Contact this candidate