Assistant Administrative
Resume:
Mary E. Hawkins
King George, VA *2485
**************@*****.*** - 240-***-****
WORK EXPERIENCE
Potomac Heights Mutual Home Owners’ Association
Administrative Assistant- November 2016 to June 2018
Coordinate, schedule, and conduct settlements with title companies, realtors, sellers, and buyers.
Monitor and maintain delinquent account reports for water turn-offs and member termination.
Process member applications including running credit reports, background checks, and preparing debt to income ratio worksheets.
Utilize QuickBooks to manage all customer work orders, invoices, and payments.
Maintain and update company website.
Maintain membership files.
Utilize QuickBooks to manage all customer work orders, invoices, and payments.
Major Accomplishments: Revised and updated all forms, Made website ADA compliant
College of Southern Maryland
Academic Programs Coordinator
Division of Academic Affairs- March 2014 to August 2016
• Managed division academic records: Program proposals, credit curriculum masters and credit course masters for all academic programs. Prepared all academic program submissions for approval by the Board of Trustees. Once approved assured submission and payment meet MD Higher Education Committee (MHEC) approval. Coordinated responses to any follow up information needed by MHEC.
• Independently responsible for computer programming, maintaining and troubleshooting technical degree audit function of Colleague Student Data System, ensuring that the student program evaluation process is functioning correctly college-wide. Provided guidance on complex course/pre-requisite issues.
• Provided all data entry for the Academic Affairs portions of the college catalog. Ensured that all information contained in the catalog matched the degree audit. Compiled edits to the catalog as submitted by division chairs. Conducted annual reviews to identify possibilities for course and program deletions and potential new program offerings.
• Independently negotiated with Student Services, Marketing, and Scheduling to establish, verify with users, and update schedule development calendar for credit courses and schedule of classes for each term. Formulated and suggested strategies for term course offerings to maximize use of limited faculty and facility resources.
• Coordinated and served on the following committees at CSM: Curriculum and Instruction Committee that oversees curriculum decisions, Faculty Handbook which updates and oversees the Faculty Handbook, and Co-Chair of the Local Advisory Council which serves as a liaison between Charles County Public Schools and CSM's Program Advisory Councils.
• Independently wrote the DCTAL grant for CSM. Prepared DCTAL interim and final narrative reports,
equipment inventory, and maintenance of effort reports for VP approval and submitted within established deadlines. Served as cost center manager for all academic related grants. Coordinated college-wide activities/projects ensuring that objectives of grants were met within established guidelines. Independently prepared and submitted fiscal reports and ensured college received funds due for all grants. Collaborated with Research and ITS Divisions. reviewing, analyzing and ensuring integrity and accuracy of data submitted for state/federal statistical reports. Grant funds exceeded $300k.
Major Accomplishments: Implemented Lean Kaizen to improve scheduling of courses, Deleted 25 underperforming programs, Implemented Student Planning software to allow students to plan out their academic programs to completion, cleared up errors in degree audit to reduce the number of pre-requisite waivers in 30 courses.
Administrative Assistant
Math, Physics, & Engineering Division - August 2008 to March 2014
• Managed 2 separate operating budgets in excess of $2 million
• Responsible for organizing teaching assignments for all Full Time and Adjunct Faculty.
• Processed all employment paperwork (contracts, tax forms, I-9 forms).
• Responsible for the scheduling of classes and staffing of 20 Permanent and 60 Adjunct Faculty. This included advising the chair when necessary to make changes to the schedule, working with scheduling to ensure room accommodations were met, and proofing the schedule of classes, and coordinating book adoptions.
• Dealt with student issues as necessary. Helped to resolve registration issues, technical issues with software used, and general student complaints.
• Facilitated all divisional meetings including sending appointments, room scheduling, and catering.
• Maintained the divisional website.
Major Accomplishments: Updated the entire Academic Affairs website to a new platform, Able to ensure faculty scheduled for back to back course stay in one room, Serve on the Textbook Adoption Committee, Successfully spent a entire grant for Math Redesign
Scheduling & Conference Services Assistant
Scheduling & Conference Services Dept - June 2007 to August 2008
Responsible for scheduling classes and running of reports using scheduling software.
• Met with customers, as directed, pertaining to the use of the Conference Center on the La Plata campus to discuss room set up, av, and catering needs.
• Served on the Graduation Committee responsible for the planning of two graduation ceremonies per year.
• Assisted with administrative bookkeeping systems to ensure all invoices were paid in a timely manner.
• Responded to daily e-mail, voice mail and telephone requests.
Major Accomplishments: Implemented AdAstra software
Office Assistant
Business, Economics, & Legal Studies Dept- June 2005 to June 2007
• Managed a fiscal budget in excess of $100,000.
• Responsible for day to day operations of all departmental continuing education classes.
• Processed all employment paperwork (contracts, tax forms, I-9 forms).
• Facilitated equipment requests, catering, and book orders for the continuing education courses offered by the department.
• Maintained the department website.
• Ensured that all courses offered were properly advertised (class schedule, calendar listings, press releases).
• Handled telephone calls and other general office duties.
Testing Center Assistant
Student Success Center - January 2004 to June 2005
• Scheduled and administered placement tests and classroom exams. Administered national tests (ACT, SAT, PRAXIS).
• Tracked and filed sensitive test material.
• Developed work schedules and supervised 3 student assistants.
• Conducted Testing Center Manager's duties in her absence.
• Scheduled appointments, handled office correspondence, and business related phone calls.
Research Technician
Planning, Research, & Grants Management- November 1998 to January 2000
Designed and processed all surveys administered by the Planning, Research, and Grants Management office.
• Provided data entry support for information gathered from surveys and reports.
• Extracted and compiled statistical information.
• Performed data analysis.
• Ensured that all required reports and correspondence were prepared and disseminated on schedule.
• Handled telephone calls and other general office duties.
• Assumed the Office Manager's responsibilities in her absence.
Student Assistant
Learning Assistance Center- September 1997 to June 1998
• Separated and distributed placement tests.
• Entered placement test scores into the college's student data system.
• Developed tutor schedules.
• Provided Assistance to disabled students.
• Answered telephones, typed correspondence, distributed mail, filed correspondence, and gathered information for state reports.
Government Contractor for the Air National Guard
Core Personnel - Alexandria, VA - December 1999 to May 2000
• Provided administrative support in a contractor position with the Environmental Division of the Air National Guard.
• Generated required weekly reports regarding funding for environmental projects for all Air Guard bases.
• Tracked funding documents.
• Reconciled databases.
• Performed general office duties.
• Researched government rules and regulations.
EDUCATION
Associates of Arts and Sciences: Paralegal Studies
College of Southern MD
ADDITIONAL INFORMATION
SKILLS:
• Skilled in all phases of Microsoft Office
• Knowledge of Microsoft FrontPage, Visio, and QuickBooks
• Experienced in operational budgeting
• Prior supervisory experience
•Excellent customer service skills by phone or in person with diverse populations
•Licensed VA Notary
AWARDS
College of Southern Maryland Extra Mile Award
August 2013
College of Southern Maryland Extra Mile Award
November 2005
GROUPS
American Society of Administrative Professionals
March 2012 to Present
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