Nomfanelo Moyo (Miss)910**********

*** ******* ******

Birch acres

Kempton park 1619

079-***-****

082-***-****

ac2idp@r.postjobfree.com

curriculum vitae

Sales Representative(Telkom Real broadband specialist)

Door to door sales

Appointments/leads

Events based

B2b sales

Applications

Setting up events

Teaching and training of product

Recruitments

Real Promotions. August 2016 to present

Customer Support Agent

Assisting Clients Telephonically with enquiries and credit card bookings

Call Clients with Feedback on Enquiries

Update posters, banners and trailers on Nu Metro Website

Update Movie codes

Check all server imports and schedules

Check if all cinemas are up and running if not escalate

Answer web tickets

Check for vista codes, Movies and content. If any I update

Check and run the CDN8 Server

Check and cancel booking for clients

Create backup files

Verification of reference numbers, communicating with cinema management for ticket transfer processes.

Liase with the social media updates of new movies, queries/ complaints and competitions.

Data capturing for the loyalty programme.

Rostering shifts for agents.

Daily reports for the day ended.

Site visits to ensure better quality of customer service.

General admin for the team.

NU Metro June 2014 to 30 November 2016

MTN Group Sales Consultant with a proven track-record of surpassing customer and employer expectations. Leverage consultative-sales strengths to identify opportunities, nurture relationships and close deals.

Dedicated and tenacious sales expert, with a reputation for consummate professionalism and exemplary ethics. Remains current on the latest trends in the industry, with comprehensive knowledge of financial and insurance products, services and best practices.

Passionate Team Player, skilled at collaborating and enabling top-performing teams focused on impeccable service delivery and accountability for goal achievement.

Specialties

Personal and commercial cell -mobile plans & value-added products (ie. Insurance/ extend warranties).

Customer Service & Client care calls (Inbound); handling existing accounts.

Telesales: Inbound/Outbound; cold call, leads conversion, client care.

Field sales: B2B & B2C; prospecting and leads conversions.

Experience

“…Nomfanelo is an excellent Sales consultant that combines drive, industry knowledge and interpersonal skills. She is well-liked by all my staff and managers at our company…”

Willem Fourie

(Dealer Principal)

“…Nomfanelo was incredibly helpful when my husband and I switched our cell phone provider to MTN. I know we made the best choice!”

Mary Prinsloo-Hart

(MTN Client)

MTN GROUP

9/2010 to 03/2014

Mobility Sales Consultant (Midrand, GP),

Duties: As part of the MTN Group’s; Business commercial and retail sales manifesto, I was responsible for understanding and implementing all aspects of the Group’s Sales Plan. This included handling & managing all phases of the sales cycle for my individual pipeline from Prospecting to Closing & follow-up support. Represent a full line of mobility and data product apps, serving as a trusted advisor to businesses and individuals with the communications needs.

Achievements:

Drove a pace-setting 15% increase in annual revenue in FY2012, outperforming “high-reach” sales targets 10 out of 12 budgets.

Provided data, voice and apps consultations services to client-base to ensure real “value for money” on mobility usage.

Increased referral business by 23% in 2012. Initiated an aggressive campaign of cold-calling, offering referral incentives and participating in networking events.

NEWSCAFÉ WOODMEAD

10/2008 to 7/2010

Team Lead/ Stock control/Waitress (Woodmead, GP)

Started as waitress on the floor, and was promoted to the stock control department where I served as a team leader on peak shifts while attending college. Duties: Included client service, stock management and control, time sheets and sales reconciliation.

Achievements:

Excelled within service-oriented industry. Cultivated positive relationships with customers and made a lot of tips and friends while doing it. I was able to get my next job through this experience.

Education & Training

UNIVERSITY of JOHANNESBURG

2009 to Present

Diploma: Credit management.

Subjects:

Business Management; Economics; Business Law; Financial Accounting; Cost and Management Accounting; Credit Management; Quantitative Techniques;Taxation.

Diploma: Banking 2016

Subjects:

Banking(introduction),Banking(fundamental principles),Internal finance,Risk management for bankers,Sustainability and greed.

BLUE HILLS COLLEGE (Midrand, GP) 2008

Matric Certificate.

Subjects: (Passed 7 Subjects)

English; Mathematics; Physical Science; Geography; Life sciences; Life orientation; Isizulu.

Recent Training: Sales Cycle & fighting off objections.

Computer Skills; Hobbies & Technologies

10 + years Experience: Windows, Outlook, PowerPoint, Word, Excel suite, office.

5 - 9 years Experience: Social Media Apps; Facebook, Linkein; Youtube; Pintrest & Twitter.

1 - 4 years Experience: Client Relationship Management (CRM); Linkedin; Google+;

2+ years telephone etiquette; typing skills

Hobbies: Travelling, reading self-help books & novels; Attending church and community outreach in church charitable groups.

Code 10 driver's licence

Reasons for leaving

Availability

References

Better opportunity and growth.

Immediately

Thandile Nkangana(mtn):073*******

Gift(news café):011*******/084*******

Pavit L Maharaj(numetro):079*******

Cassendra Shongwe(real promotions):079*******

Contact this candidate