CURRICULUM VITAE

Fatima Al-Zahra Boukhreiss

PERSONAL DETAILS:

Date and place of birth: 12th May 1981, Morocco

Nationality: Moroccan

Marital Status: Single

Address: Beirut / Lebanon

Mobile: 009********** \ Whastsapp 009***********

E-mail: ac2id9@r.postjobfree.com

OBJECTIVE:

Looking forward to a successful professional career that appreciates hard work to apply and improve my skills in, and where I can a remarkable career path

Hospitality industry experience with 5-star properties in variance countries with different brands HILTON, Doubletree by Hilton, Kempinski, Radisson SAS, service excellence, leadership, guest satisfaction, gives training, saving budget, cost control, has proven by impressive bottom line profit results. The Middle Management position for which my experience directly qualifies me as I do have good record of actable to work under the rules and procedures

Able to communicate clearly, both written and in speech

Able to work under the pressure

Work as a team

Handling the guest complaint's and request

Handles in the best interest of both customer and company

Plan and co-operate with other partiesmplishment & Experience working in the Laundry.

EMPLOYMENT HISTORY

Laundry Manager – Hilton Beirut Habtoor Grand / Hilton Beirut Metropolitan Palace July 13, 2016- Until now

Managing a team of workers, to make sure that all departments within the business were run

smoothly, which incorporated

Arranging repairs and alterations to clothing

Transportation

Training staff to ensure that the organisation’s high standards are maintained

Arranging laundry and linen supplies

Controlling a budget, managing stock levels and ordering supplies

Liaising with Owners and reporting financial information

Planning staff rotas and covering duty

Developing and putting into operation the current system and technical advancement in the field of Laundry operations.

Record and monitor laundry cost

Coordinate with the maintenance team for outstanding repairs of machinery

Specialties:

Planning /Organizing

Managing Operation

Quality Assurance

Problem Solving

Business Planning

Sustainability

Adaptability

Administration

Customer Relations

Team Building

Cost Controlling

Revenue and Expense Budgeting

Training and Development

Success Planning

Productivity and Process Improvement

Policy / Procedure Development

Leading/Motivating/Supervising people

Drive for results

Regulate and monitor the laundry department and keep all relevant records.

Check the guest laundry and dry cleaning and pressing work on a daily basis.

Coordination with the housekeeping manager to ensure an adequate supply of linen and uniforms available at all times, especially on weekends and certain holidays.

formulas observer washing and the use of washing chemicals in order to maintain the whiteness and brightness of the linen.

Ensure that the linen is returned to the user departments free of stains and odor.

Keep records for washing refuse In the case of excessive reject rates, improves washing formulas accordingly.

Make sure that the type of laundry chemicals used in line with the Hilton standards.

Develop and implement standard operating procedures (SOP), as well as production and quality standards.

Make sure the laundry equipment regularly to ensure that machines and kept clean and maintained properly and effectively operating condition.

working time schedule in a way to improve the production and use of equipment, as well as make use of water and energy.

Assist the Procurement Department and the rooms in the analysis and selection of new linens and uniforms.

Prepare test washing laundry report to verify the quality of the fabric before buying.

Budget revenues and expenditures washing clothes preparation.

Prepare monthly washing production report.

Create and update FF & E plan annually to replace or add necessary equipment.

perform functions such as interviewing, hiring, performance evaluation, counselling and isolate them if necessary to ensure the proper employment and productivity.

Create and establish effective relationships with the team and management.

Identify training needs, develop formal training plans and executes a job training courses.

Perform related duties such as work management and special projects as assigned by the Director-General.

Task Force (Hilton Beirut Habtoor Grand / Hilton Beirut Metropolitan Palace) 1 Month May 2014

Task Force (Hilton Beirut Habtoor Grand / Hilton Beirut Metropolitan Palace) 2 Month October 2016

Hilton Dead Sea Resort& Spa Hilton (Opening Team) March2015- Feb2016 Jordan

Assistant Laundry Manager in charge of laundry department

As a Pre-Opening Project

Responsible for planning, organizing, developing and directing the overall operation of the Laundry Department according to Federal and State regulations in order to assure that the Laundry Department is maintained in a clean, safe, and sanitary manner and that an adequate supply of laundry/linen is on hand at all times to meet the needs of the guest.

Assists in standardizing the method in which laundry tasks will be performed. Makes recommendations to the Laundry Manager.

Responsible for proper running of equipment and proper amounts of chemicals. Ensures that established infection control and universal precaution practices are followed in the Laundry Department as some tasks may involve exposure to blood/body fluids.

Assigns schedules and duties to laundry staff.

Attends and participates in in-service education classes, on-the-job training programs, etc.

Sets up par level of linens for units and assures proper amounts are sent to guest rooms. Recommends equipment, linen and chemical purchasing needs to Department Head in budget preparation. Schedules preventative maintenance of laundry equipment.

Participates in the interdisciplinary approaches established or episodic interventions for residents needing such programs.

Assists in the recruitment and selection of laundry personnel and assists in determining staffing requirements necessary to meet the Laundry Department's needs and assures that sufficient laundry personnel are on duty each day.

Trains, monitors and evaluates all laundry staff. Recommends discipline and implements appropriate procedures with approval of Department Head.

Makes rounds and inspections to assure that laundry personnel are performing required duties, appropriate laundry procedures are being rendered, and quality control measures are continually maintained.

Doubletree by Hilton Aqaba (Opening Team) Jan 2011 – Feb2015 Aqaba, Jordan

Assistant Laundry Manager in charge of laundry department

Prepare and manage laundry store’s budgets.

Supervise the activities of workers engaged in examine and sort into lots articles to be cleaned, according to colour, fabric, dirt content, and cleaning technique required

Interview, select, and train laundry dry cleaning and supervisory personnel.

Plan, develop, and implement laundry and dry cleaning safety and security programs and activities.

Prepare or direct preparation of correspondence, reports, and operations, maintenance, and safety manuals.

Confer with department heads to coordinate laundry and dry cleaning activities, such as remove items from washers or dry-cleaning machines, or direct other workers to do so.

Review invoices, work orders, consumption reports, and demand forecasts to estimate peak delivery periods and to issue work assignments.

Inspect physical conditions of laundry stores and dry cleaning machines, equipment, and maintenance, repair

Kaminski Hotel Aqaba (Opening Team) May 2009 – Jan. 2011 Aqaba, Jordan

Laundry shift leader/ valet:

Ensuring maximum cleaning effectiveness by sorting laundry prior to washing

according to fabric type, colour, item or soil concentration.

Pulling damaged/ or stained linen prior to loading washers.

Insuring maximum loading capacity by weighting bed linen prior to washing.

Saving energy by setting dryers for proper heating and cooling times.

Loading washers and dryers to recommended weights

Ensuring only proper linen are loaded in the dryers.

Operating, maintaining and cleaning laundry and equipment according to hotel

and corporate standards.

Ensuring ironing, packaging and handling guest laundry as per hotel and corporate

guidelines.

Fully aware of the “3 Hour Guarantee Laundry Service” concept

Reporting unusual circumstances to my line manager.

Reporting maintenance requests and replacement orders.

Requisition of chemicals as per hotel corporate guidelines

Preparation of duty rota and updates of time shifts

Radisson SAS Tale Bay (Opening Team) Oct. 2008 – May 2009 Aqaba, Jordan

Laundry Employee:

I work well within a team

Operating machinery and follow the instructions

Do the routine, repetitive work

Be interested in providing high-quality services

Working with customers or other employees.

Courses:

Yes I Can certification

Chemical Training – Johnson Diverse Company

High Performance Leadership -360 Solutions

Conflict management – 360 Solutions

Communication – 360 Solutions

Customer Service – 360 Solutions

Upselling – 360 Solutions

General Safety

F702 Information Security & Privacy for HGVC Only

2016 Code of Conduct Training - Speaking Up and the Hilton Hotline

2016 Code of Conduct - Procedures for Managers and Supervisors to Report Compliance Issues

5 of 5 - 2016 Information Security & Privacy Training

3 of 3 - 2015 Information Security & Privacy Awareness Training

SALT Change Management: Features of the New SALT Tool

SALT Reporting Tool Overview Recorded Webinar

Guest List Manager

Thanks for the Feedback: The Science and Art of Receiving Feedback Well

Hilton Reservations

Hilton Guest Departure

Hilton Pricing 05 - Room Type Supplements

Hilton Laundry, Valet and Pressing Service

Hilton Housekeeping and Maintenance Requests

Hilton Complaint Handling

Hilton Learning Conversations Training Overview Webinar

Hilton Make it Right - Leader Empowerment

Hilton Make it Right eLearning - Front Desk

Hilton Make it Right eLearning - Journey Ambassador

Hilton Make it Right eLearning – Engineer

Hilton Make it Right eLearning - Food & Beverage

Hilton Huanying - Housekeeping

Light Stay 4.0 – Data Entry

Light Stay 4.0 – Completing Your Surveys

Light Stay 4.0 – Introduction

Light Stay 4.0 – Energy Dashboard

Light Stay 4.0 – Operations Travel with Purpose Dashboard

Light Stay 4.0 – Property Dashboard

Light Stay 4.0 – Water Dashboard

Light Stay 4.0 – Property Set Up

1 of 4 – Public Company Training

Introduction to Hilton Worldwide University - Team Member Training

Blue Energy Service Skills Training Acknowledgement - Hilton Hotels and Resorts

Digital Key Game for Hilton – Housekeeping Managers

Digital Key Game for Hilton – Managers and Supervisors

Full Service - Quality Assurance Online Course

January Records Coordinator Training – File Plans

Training:

Kindly be informed that I got a training for 1 year in the housekeeping department at Double tree by Hilton as I trained in the same position at Hilton Beirut.

Other Skills And Additional Information:

Languages & Skills:

Arabic: Native

France: Fair

English: Fair

Computer skills:

Microsoft office. Good

Emailing skills. Good

opera system

Hilton O n Q system

Public relation and customer support

Adapting effectively to group work and having a social friendly attitude

REFERENCE:

Mrs.Wafaa Zreik: Director of Human Resources (009****-****** ) Beirut Lebanon

Mrs. Bayan Sunna: Director of Human Resources

(ac2id9@r.postjobfree.com) Jordan.

Mr.Amer Amouri: Cluster Financial Controller Dead Sea Hilton (009***********)

(ac2id9@r.postjobfree.com) Jordan

Mr. Rami Mallah: Central Laundry Manager Four Seasons Hotels and Resorts

(ac2id9@r.postjobfree.com) Bahrain

Mr. Michel Lansen: Director Brand Performance Support EMEA at Hilton Worldwide

(ac2id9@r.postjobfree.com) Watford, United Kingdom

Mr. Eyed Hamadan:Director of Housekeeping Sofitel (009***********)

(ac2id9@r.postjobfree.com) Saudi Arabia

Mr. Tarek Jarrouje: Director of Human Resources (009**-**-***-***) Beirut Lebanon

Hilton Beirut Habtoor Grand / Hilton Beirut Metropolitan Palace

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