Travis Williams

**** ******** *****, ********, ***** – 281-***-**** – ac2iad@r.postjobfree.com

Objective

I am looking for an operations team leadership role. I desire to be a part of a highly dynamic team, dedicated to providing the company’s customers or employees with exemplary products and services. I seek a peer group comprised of personalities who demonstrate consistent optimism, enthusiasm, and a genuine passion for helping others. I desire to work with an executive team that is accessible and that actively participates in operating the company. Lastly, my objective is to be among your company’s most highly valued team members.

Summary

Having worked for several decades in the Technology Services industry, I have had the pleasure, as you’ll see in my experience, of implementing, enhancing, and servicing the technology used in a wide range of operations. I have a rare yet seasoned skill of rapid adaptability in the various environments where technology is used. In each work experience, I learned the utilized technology top to bottom and I learned the business operations end to end. I understood early on that I am delivering to the customer the best Technology Services possible when I thoroughly understand how their business operates. I am successful in the industry because I can facilitate any technology user’s path towards maximum efficiency in their position and, quite simply, I love to help people. I am a highly effective leader and incredibly proud to have had a role in launching hundreds of careers.

Skills

Due Diligence in support of industrial asset purchase / sale proceedings, Power generation, Pipeline, and back-office corporate IT Infrastructure

Call Center & Support Services Operations; ground-up build out of Call Centers, Desk Side Support Services and Equipment Deployment operations to include the selection of technical tool set, staffing, design & build out of work space, Ticket / Asset Management software including Remedy, ConnectWise, Problem Management KPI / Cost of Service / Service Level Agreement development & measurement

Disaster Recovery - Business Resumption; plan development including recovery facilities arrangement, vendor selection, scenario development, communications creation

IT Enterprise Change Management leadership / participation; physical infrastructure, large-scale implementations & transitions of hardware, software and data

Employee Performance Evaluation, criteria development

Risk Management, Risk Audit procedure development, Physical Security Audit

Large group Meeting Facilitation - Agenda Development - Presentation Speaker

Enterprise Asset Management systems (Industrial); Maximo, Avantis, PassPort

Enterprise Applications (Commercial); Microsoft Dynamics (SL)(GP), SQL, ORACLE

Power Generation Data Historian systems; PI, Wonderware, InfoPlus

SCADA Systems & SCADA communication networks; RTU & PLC hardware, microwave, satellite & terrestrial communications of SCADA data

Project Management; Primivera, MS Project, Estimate

Work Experience

Co-Founder / Operations Officer

CAMS Bluewire Technology, LLC., Houston, Texas

2008 – 2016

Operations Officer, Board of Directors member

Daily management of all technical operations including Call Center & Technical Representative Teams (support & networking), participated in Finance & Accounting operations

Consultant, performed Due Diligence in Power Generation & Pipeline industries in support of acquisitions on behalf of private equity groups

Consultant, created and managed Disaster Recovery / Business Resumption plans for industrial, corporate, and financial operations

Consultant, partnering with CAMS & associated stakeholders, provided IT expertise during the development of operations in the Power Generation, E&P, Pipeline, Nuclear Services industries to include the construction and deployment of all Technology aspects at the facility level and for back-office corporate functions

Consultant, IT expertise for the selection of Enterprise Infrastructure and Applications in various aforementioned industries, particularly strong with the selection and design of Enterprise Applications that span through the entire operations from product production / services delivery through Business Intelligence cycles and into Finance and Accounting

Acted as interim CIO / CTO for operations transitioning from one owner to another

Co-Founder / Operations Officer

Bluewire Technology, Houston, Texas

2002 – 2008

I co-founded Bluewire Technology to provide IT Infrastructure Services to commercial clients in the Houston area

My role in the operation of our company included responsibilities over customer relations & service engagements, consulting in the capacity referenced in the CAMS Bluewire work experience, Accounting (AR/AP/TAX preparation), vendor management, Technology Services fulfillment, and Marketing

Services fulfillment; I provided all encompassing, 24x7 IT Services & Enterprise Infrastructure Support to various companies in the Industrial Asset Management, Private Equity / Capital Investment, Banking, Legal, Real Estate, and Medical industries

Engaged by a group seeking to achieve a charter as a Federal Credit Union. Through this engagement and in a matter of 90 days, I provided the consulting, arranged the resources, engaged vendors, and facilitated the development of IT Infrastructure for a new Federal Credit Union’s first day of operation. I was the exclusive IT Service Provider for the CU, entrusted with all aspects of managing the IT Security of Credit Union that grew to an asset base of over $50M. Services such as Member Web / Mobile applications and the transaction systems

Chief Operations Officer

4 Guys Interactive, Inc., Houston, Texas

2000 – 2002

Engaged by the CEO to advance the company’s Web Site and Web Application development team

I developed the processes, created the workflow and directly facilitated customer interactions for all development projects, trained the graphic artists, page developers, programmers, and project managers, resulting in successful transitioning to a seamless, cooperative, and profitable operations

Manager – Consolidated Call Center Operations

Manager – Executive Committee Technical Services

Enron Corporation, Houston, Texas

1999 - 2000

As Enron Corporate initiated divisional consolidation, I consolidated multiple Call Center operations. The task included performing due diligence on the current tool sets, selection of common tool set, call management workflow development, staff training, user communications / training, and the development of a common reporting practice to calculate ROI. I sourced and directing the activities of vendors of equipment, applications and process development services

After successfully consolidating and managing Call Center operations, I managed Technical Services for the Executive Committee comprised of the Executive Team, the Board of Directors, Majority Investors and Support Staff

IT Support Services Specialist

IT Call Center, Deskside Support, and Desktop Deployment Manager

Enron International, Inc., Houston, Texas

1997 - 1999

I began with the International Asset Development division at the point where the division was comprised of only 300 staff. Within 18 months, our initial IT Team of 5 grew to over 50 and deployed the systems to support a Houston expansion to 3500 employees and 17 International locations

Created the IT Support Call Center, Desk Side, and IT Asset deployment teams,

Evaluated and implemented team tools such as Remedy, Crystal Reports for Service & Asset tracking

Implementation Specialist

South Texas Nuclear Generating Station, Matagorda, Texas

1995 - 1997

As Special Implementations Lead, lead research, implementation, and support of Critical Systems such as Radioactive Detection Equipment and Public Notification Systems (warning sirens)

Collaborated with Nuclear engineers, maintenance, warehousing, and security staff throughout the facility to improve the facility’s Technology to the most state of the art technology available

Technical Services Representative

All-Star Valcom, Inc., Houston, Texas

(Immediately Contracted to Houston Lighting & Power’s South Texas Nuclear Generating Station)

1993 – 1995

Initially placed on site at STPEGS for short term contract to upgrade the topology and networking equipment

Remained on site to replace the facility’s desktop systems

Achieved security clearance for full facility access through the Nuclear Regulatory Commission, including all radioactive areas

Worked with the Team that replaced analog controls with digital controls in the 2nd stage of two Nuclear Control Rooms and the Control Room Simulator

Technical Services Representative

UniServ, Inc., Baton Rouge, Louisiana

1988 – 1993

Performed on-site and depot Technical Services on Minicomputer, early personal computer systems & peripherals. Implemented Unix based applications & terminal / server environments in the Medical, Legal, Government & Commercial environments

Sales / Management

Software Solutions, Inc. Baton Rouge, Louisiana

1984 - 1988

Sales Representative - Software, Hardware & Peripherals

Office Manager, Payroll, AR/AP, Sales Tax preparation

Education

High School Diploma

Graduated 1988, Denham Springs High School, Denham Springs, Louisiana

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