Dan L. Parker

*** *. ***** ******, #****, Greenville, South Carolina 29601

Cellular: 864-***-**** / E-Mail: ac2i8m@r.postjobfree.com Performance-Driven Executive-Level Management Professional with extensive professional experience and strong skills in the following areas:

Managing High-Level Corporate Operations Generating & Directing Business Processes

Improving Profitability Achieving Positive Turnaround of Marginally Performing Branches

Telecommunications Industry Utilizing Innovation to Grow Revenue & Increase Margins

Managing Turnaround Projects with 100% Success Rate Multi-Million Dollar Budget Management Profile:

• Background encompasses extensive professional executive-level management experience with full profit and loss responsibility.

• Strengths: Strong work ethic; proven leadership skills (adept at relationship-building, employee motivation, training, presentations and seminars); positive attitude - brings enthusiasm to daily tasks; excellent communication/interpersonal skills; self-motivated; achievement-oriented; works well independently or in a team environment; skilled at multi-tasking; adept at problem identification/resolution; highly organized; disciplined.

Areas of Expertise:

● Executive Management (CEO-Level) ● Sales of Business Phone Systems

● Upselling Existing Client Base ● Sales Management

● Sales & Sales Support ● Technical/Sales Expertise (All Channels, including

● Telecom & Data Products & Services Reseller, Distribution & Manufacturing)

● Performance Improvement ● Recruiting, Hiring, Training & Supervision

● Overseeing Installations (Telecom) ● Salesforce.com Administrator

● General Management ● Conducting Training Webinars and Generating

● Decision Making Training Materials & Courses

● Profitability Improvement ● Salesforce.com, Excel, Word, Access, PowerPoint,

● Employee Motivation Outlook, Gmail & ADP (CDK)

● Warranty Administration ● C-Level Sales Presentations

● Closing the Sale ● Consultative Sales

● Logistics ● Virtual PBX Solutions

● VoIP, SIP & MPLS ● IVR, IP & ACD

Selected Accomplishments:

• Won largest sale in company history (at the time): $3.5M with $1M in profit (Inter-Tel Technologies)

• Most profitable branch out of 60 for 5 consecutive quarters – 25% versus benchmark of 15% (Inter-Tel Technologies)

• Sole administrator for 640 Salesforce.com users across 60 branches (Inter-Tel Technologies)

• Achieved 84.7% close rate during a 3-year period (Brookside Technology Partners)

• Recipient of the first “Salesforce.com Heroes Award” at DreamForce in San Francisco (Inter-Tel Technologies, Inc.)

• Branch of the Year (2002 and 1999) – (Inter-Tel Technologies)

• Achieved error rate as Warranty Administrator of under 1% compared to the national average of 4.54%

(Century BMW/MINI)

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Professional Experience:

Branch Operations Manager January 2017 to Present Communication Management, Inc., Greenville, South Carolina

• Responsibilities: Review all open work orders and be knowledgeable of their status including deadlines, scope of works, areas that work is to be performed, any special instructions, progress in comparison to project quoted hours, invoicing status.

Orchestrate branch Daily Project Schedule ensuring the most productive plan to maximize billable hours and effectively utilizing company resources (man-power, tools, vehicles and fuel). Make sure to review each project listed on the DPS to ensure proper planning before submitting branch-wide. Update customers with schedule information (make contact with all new work orders within 24 hours). Communicate throughout the day with installation team to ensure daily plan is being executed, proper installation practices are being followed and onsite team has required resources. Update the team with next day’s branch schedule, upcoming projects, any branch and or company related changes and upcoming functions.

Build any projects that are scheduled for the next (5) business days. Ensure project preparation including: cable wrap labels, pre-built drawings, job staging and goal sheets. Review and place orders with COO for any projects that are scheduled for the next (5) business days. Review the following items and ensure they are processed correctly - reimbursement receipts, work orders, daily customer updates, hour tracking, packing slips, time sheets. Process any request forms that have been submitted by branch employees. Ensure anything that can be invoiced is processed immediately. Report to COO any company owned, leased, rented or borrowed assets are lost, damaged or stolen, any injuries occur to or are caused by CMI employees or CMI subcontractors, any damage is done to customer property, public property or private property, potential overtime, significant shifts in DPS or MPS, customer dissatisfaction, project overages in materials and/or man-power Address any employee grievances, including updating Human Resources.

• Achievements: Streamlined business processes for leads and installers; facilitated reviews for all employees; improved productivity of crews through layoffs, firings and hiring of appropriate individuals;

• Report to: Chief Operating Officer.

Warranty Administrator January 2015 to January 2017 Century BMW/MINI, Greenville, South Carolina

• Responsibilities: Book, close and submit claims to BMW North America for reimbursement to the dealership for parts and labor costs incurred while performing repairs to vehicles under warranty; demands a high degree of attention to detail and a sense of urgency; requires positive interaction with associates, including Service Advisors and Technicians.

• Achievements: Responsible for 75% of the revenue at the dealership; most recent annual review was 4.8 out of 5.0; most recent Warranty Administrator review was 96%.

• Reported to: Service Manager.

Chief Operating Officer December 2013 to September 2014 CBS Telephone & Data, San Antonio, Texas

• Responsibilities: Managed day-to-day operations at CBS Telephone, an Exclusive Business Partner of Mitel products and services; assisted with the sale and demonstration of Mitel business phone systems to the existing base of Axxess customers in the San Antonio market

• Achievements: Upgraded 90% of the existing base, including a four-location sale of the Mitel MiVoice Office product for $150K.

• Reported to: Founder/Owner of CBS Telephone and Data in San Antonio.

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Regional Vice President May 2008 to February 2013 Brookside Technology Partners, Austin, Texas

• Responsibilities: Responsible for the profitability of the Austin location of Blueprint Technology Holdings, a Diamond-level reseller of Mitel and Nortel products and services, including on-premise and cloud-based solutions, headquarters in Clearwater, Florida; managed Sales, Operation and Administrative personnel, followed by demonstrations, proposal generation and delivery, leading to ultimate sales closure; recruited, hired, trained and developed sales personnel; oversaw and assisted with the installation process and receipt of payments due after the sale; maintained Work in Progress (WIP) reports; provided Pipeline reports to Executive Management; updated CRM information and generated profit analysis reports

• Achievements: Achieved high close ratio (84.7%) in 3-year period; closed multiple $100K+ sales of Mitel products and applications, including $600K sale to County of Hays and $200K sales to Financial Corporation of America and e-MDs.

• Reported to: CEO of Blueprint Technology Holdings in Clearwater, Florida.

Director of Sales Technologies March 2006 to May 2008 Inter-Tel Technologies, Inc., Reno, Nevada

• Responsibilities: Continued to serve as the Salesforce.com Administrator and Developer and provided continued support of the Salesforce.com deployment as it grew to 620 users; provided trending analysis, snapshots, forecasts, exception reports and other sales-related data to Senior Management; created and developed additional objectives for use by Sales and Operations team, such as Campaigns, Cases, Solutions and Documents; tested and released new features in Salesforce.com as appropriate, including training for all users; imported data from various CRM databases and lead lists using the APEX Data Loader and also exported data on a weekly basis to Excel for generation of spreadsheets for use by Executive Management team as requested; provided ongoing Salesforce.com training via webinars, conference calls and on-site visits

• Achievements: Expanded use of Salesforce.com to global users and to additional business units within Mitel, requiring extensive modification of existing object layouts.

• Reported to: President, US Sales in Reno.

Branch Technology Manager May 2003 to March 2006 Inter-Tel Technologies, Inc., Phoenix, Arizona

• Responsibilities: Salesforce.com Administrator and Developer for new deployment of Salesforce.com at Inter-Tel; responsible for development and rollout of Salesforce.com to 540 end users; developed initial layout of Leads, Accounts, Opportunities and Contracts objectives in Salesforce.com; developed user guides and quick reference guides for sales personnel and executive management team for Salesfroce.com; provided initial training via webinars and on-site visits to all users and managers; developed Dashboards, Reports, and Forecasts for use by sales teams and Executive Management; imported lead lists using APEX data loader and exported data for use in Excel; provided ongoing training and support via webinars, reference guides and other collateral material; sole Salesforce.com Administrator for all users, including troubleshooting, enhancements, new releases and other requests from sales personnel and Executive Management team; reported to

• Achievements: Invited by Marc Benioff to Salesforce.com Executive Summit on Kiawah Island.

• Reported to: VP of Sales in Phoenix.

General Manager March 2000 to May 2003

Inter-Tel Technologies, Inc., Sacramento, California

• Responsibilities: Managed Sales, Administration and Operations of the Sacramento branch.

• Achievements: Most profitable Inter-Tel branch for 5 quarters from Q301 through Q402 with 25% profit each quarter against a company benchmark of 15%.

• Reported to: Regional Vice President in Orange, California.

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Sales Manager March 1998 to March 2000

Inter-Tel Technologies, Inc., Austin, Texas

• Responsibilities: Managed sales of Inter-Tel phone systems, including voice and data networks and circuits; managed 8-person sales team and assisted with demonstrations, proposal generation and presentations to gain agreement from C-level personnel and decision makers; prepared annual budgets, quarterly forecasts and monthly pipeline reports.

• Achievements: Took sales from $2M in 1998 to $5M+ in 1999; closed largest sale of Inter-Tel equipment at that time to Texas Workforce Commission in 1999 for a total of $3.5M, with $1M profit.

• Reported to: General Manager in San Antonio.

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