Customer Service Administrative Assistant

Professional Summary

Administrative Assistant with exposure to Customer Service with strong analytical and communications skills.

Skills:

●Fluent in French: Written and Verbal.

●Microsoft Office

Customer Service / Administrative Assistant

Dane Street (IME & Peer Review) – Huntington, New York Present

Active in all aspects of customer service relations.

Liaison between Doctor’s Offices, lawyers and adjusters.

Set up and follow up of IMEs/Peer Reviews.

Administrative Assistant duties for QA department.

Proofreads IME reports.

Client Support Specialist - Treasury Management 2017

Capital One Bank - Melville, New York

Proficiently answer client’s inquiries regarding their accounts

Effectively help solve client challenges and technology issues with the computer system.

Customer Service Representative

Royal Health Care - Hauppauge, New York 2016

●Adept at handling various calls, while consistently resolving client issues.

●Handle 30+ customer interactions per day, giving detailed, personalized and polite service to ensure customer retention.

●Memorize different lines of business and services to be able to answer all customer questions quickly and efficiently.

Bilingual French Customer Service Representative

Luxottica – Port Washington, New York 2015

●Respond to high volumes of telephone inquiries with professionalism and friendliness alternating between French and English.

●Accurately record, remember and verbally communicate detailed information in French and English.

●Correspond with key accounts by email in French and English.

Education:

Associate of Arts: International Studies: Adelphi University – Garden City, New York

Associate of Arts – Liberal Arts: Brooklyn College – Brooklyn, New York

Contact this candidate