Manager Customer Service

Tonya Heaton

**** ****** ***** ***, ********, GA 31904

Cell: 706-***-****

ac2i86@r.postjobfree.com

SUMMARY

Energetic, self-motivated manager with 18 years of experience in health services. Leads by example and focused on providing top-notch patient/customer service, while maintaining a productive, effective, and efficient work environment for employees.

HIGHLIGHTS

Office management

Electronic health records

LASIK coordinator

Personnel management

Supervise timekeeping

Clinical director/manager

Surgery coordination

Hiring manager

Chart review

Internal/external medical audits

EXPERIENCE

Clinical Director/Manager

North Columbus Eye Center, Columbus, GA - Jun 2004 to Oct 2016

Directed health services in a clinic. Performed personnel duties such as interviewing, hiring, training, and education. Conducted and administered fiscal operations. Supervised work activities of medical and technical staff. Attended accounting meetings, department functions and staff meetings. Planned and implemented programs and services. Organized work staffing needs, maintained personnel and staff activity records. Utilized calendar, scheduling, and management software. Scheduled LASIK and cosmetic surgeries. Managed chart audits with billing management for insurance companies, attorneys, and in-house audits.

Ophthalmic Technician

Eye Medical Center, Baton Rouge, LA - 1998 to 2003

Performed ophthalmic diagnostic tests. Documented exam results in patient charts. Tested visual acuity. Measured intraocular pressure. Administered eye drops and medications. Assisted with contact lens fittings. Recorded patient medical histories. Prepared patients for exams. Participated in continuing medical education. Maintained patient confidentiality. Complied with all policies and procedures. Exercised good clinical technical judgment.

CERTIFICATION AND EDUCATION

1984 Baton Rouge Vo-Tech - General Studies

Certified Property and Casualty Solicitor State of LA, 1995

Star S4 IR Laser System Operator 2007

Technician Custom Vue Laser Assessment 2007

WaveScan WaveFront System Operator 2007

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