Joy Y. Hapitan, C.P.T., F.I., L.M.T.

Simeon Aguilar St. Poblacion Ilawod, Passi City, Iloilo

Philippines, 5037

Cell phone number: +639*********

Email Add: ac2i6v@r.postjobfree.com

OBJECTIVES

• Seeking a challenging position with opportunities for career advancement and learning in aviation industry.

• To have a long and successful career in the Air Flight Attendant, gain further skills and attain the goal of the

organization aiming at mutual growth.

• Seeking to hone my customer interaction skills with the aim of obtaining a better career in Air Flight

Attendant through maximizing positive experiences and sales acumen to upgrade the reputation of the airline.

QUALIFICATIONS SUMMARY

• Extensive knowledge of principles and processes for providing customer and personal services, including

customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

• Expert in the structure and content of the English language, including the meaning and spelling of words, rules

of composition, and grammar.

• Respect for the established policies and company procedures

• Commitment to quality customer services

• Very attentive, giving full attention to customers, taking time to understand the points being made, asking

questions as appropriate, and conveying empathy.

• Highly flexible and adaptable performer; adept at multi-tasking and thriving in a fast-paced environment while

coordinating numerous time-sensitive projects.

• Strong physical and mental state to work in any stressful situation with equal efficiency

• Self motivation, love for job, flexibility and adaptability

• Superlative communication and interpersonal skills.

• Ensures all clients are handled in a professional and efficient standard of excellence.

• Providing accurate information about the facilities, services and special events available.

• Contributing a higher level of external and internal customer relations by displaying prompt and courteous

service.

• As assigned and at all opportunities, assists guest directly and indirectly in order to resolve problems and

providing them a delightful staying experience.

TRAINING

• License Massage Therapist – May 2014

Department of Health Accredited Massage Therapy

Licensure Course including Anatomy& Physiology, Microbiology& Pathology and Massage Therapy

Licensure Course including Anatomy& Physiology, Microbiology& Pathology and Massage Therapy

• Remnant Institute of Alternative Medicine Inc.

Center for Integrated Medicine and Education

The International Multidisciplinary Scientific Society of Medicina Alternativa (ALMA ATA DECLARATION

1962) Affiliated with the Medicina Alternativa International Institute, Colombo Sri Lanka. Dr. Michelle Palma

- August 5- November 7, 2013

• Basic Life Support Course

Standard First Aid Certified

Philippine Red Cross - December 9- 14, 2013

• National Certificate II in Hilot (Wellness Massage)

Department of Labor and Employment

Technical Education and Skills Development Authority

Philippine TVET Qualification and Certification System - November 29, 2013

• Environment, Health and Safety Management System (EHMS) and awareness of ISO 14001: 2004

Environment Management System (EMS), Shangri- La’s Boracay Resort and Spa - July 19, 2013

• Shangri- La Care A commitment to Customer Loyalty, the Shangri- La Way. Shangri- La Care II- Delighting &

Engaging Guest, Shangri- La’s Boracay Resort and Spa -March 08, 2013

• Shangri- La Care A commitment to Customer Loyalty, the Shangri- La Way. Shangri- La Care I- Shangri- La

Hospitality from a Loving Family, Shangri- La’s Boracay Resort and Spa - February 19, 2013

• Shangri- La Food Safety Management System (SFSMS) Awareness, Shangri- La’s Boracay Resort and Spa -

February 20, 2013

• Fire Life Safety Awareness, Shangri- La’s Boracay Resort and Spa- February 20, 2013

• Security Awareness, Shangri- La’s Boracay Resort and Spa- February 20, 2013

• Corporate Social Responsibility (CSR) Module Cascade, Shangri- La’s Boracay Resort and Spa- February 20,

2013

• Hotel Orientation Day 2 (Our Culture, SLA Experience, Shangri- La Care I), Shangri- La’s Boracay Resort and

Spa- February 19, 2013

• Hotel Orientation Day 1 ( Hotel Tour, Products& Services, Brands, our Leaders, Divisional Overview and Core

Values, Manifesto, Grooming), Shangri- La’s Boracay Resort and Spa - February 18, 2013

• Information Security, Shangri- La’s Boracay Resort and Spa- February 18, 2013

• We Care Training, Shangri- La’s Boracay Resort and Spa- December 2012

• Fundamentals in Movement Based Training - March 2010

• Personal Training/ Performance Nutrition Certified

• Resisted Movement Training- September 2010

PROFESSIONAL EXPERIENCE

• (Multi- National Real Estate Company) Reservations Manager/Reservation In-Charge, SPR Boracay Real

Estate Inc. – January 2014 up to July 30, 2014

• (International 5 Star Hotel) Reception at Chi, the Spa, Shangri- La’s Boracay Resort and Spa. Permanent. -

February 17, 2013- August 31, 2013

• (International 5 Star Hotel) Guest Relation Officer/ Guest Service Officer (GRO, GSO) – Front Office assigned

at Mabuhay Center, Shangri- La’s Boracay Resort and Spa. One- week training at the Resort, Front Office. -

December 1, 2012- February 14, 2013

• (International Company) Sports Coordinator, Chameleon Association Inc. - February- June 2012

• (Private- International University) Teaching Experience. Part- time faculty, Clinical Instructor C1 at BSHFLM

College of Medicine, Central Philippine University. With the subjects of Introduction to Health, Fitness and

Lifestyle Management (Tutorial) for 2nd year students, Accreditation Review to Sports Medicine (Tutorial) for

3rd year students and Internship/ Practicum for 4th year students. - June 2011 – October 2012

• (International Company) Senior Full Time Personal Trainer/Fitness Instructor, Asst. Fitness Manager, Fitness

First Inc. - February 15, 2010- August 2011

• (International Company) volunteer and consultant on Health, Fitness and Nutrition at Chameleon Association

Incorporated. - November 16, 2009- July 2012

• (Local Government Unit) Job Order, Office of the City Social welfare Development (CSWD- Passi City LGU)

assigned at Stimulation Therapeutic Activity Rehabilitation Center “STAC” Rehab of Pediatric Patients. -

November 16, 2008- February 12, 2010

EDUCATION

Associate in Health Science Education (AHSE)

College of Nursing

Central Philippine University, Jaro, Iloilo City,Philippines.October 2007

Bachelor of Science in Health, Fitness and Lifestyle Management (BSHFLM)

College of Medicine

Central Philippine University, Jaro, Iloilo City, Philippines.October 2009

CERTIFICATES AND AWARDS

• License Massage Therapy Certificate – May 2014

Department of Health Accredited Massage Therapy

Licensure Course including Anatomy& Physiology, Microbiology& Pathology and Massage Therapy

• Basic Life Support Course Certificate

Standard First Aid Certified

Philippine Red Cross - December 9- 14, 2013

• National Certificate II in Hilot (Wellness Massage) Certificate of Completion

Department of Labor and Employment

Technical Education and Skills Development Authority

Philippine TVET Qualification and Certification System - November 29, 2013

• Shangri- La Care A commitment to Customer Loyalty, the Shangri- La Way. Shangri- La Care II- Delighting &

Engaging Guest, Shangri- La’s Boracay Resort and Spa - March 08, 2013

• Shangri- La Care A commitment to Customer Loyalty, the Shangri- La Way. -Shangri- La Care I- Shangri- La

Hospitality from a Loving Family, Shangri- La’s Boracay Resort and Spa - February 19, 2013

• Participated during the 7th Boracay International Dragon Boat Festival awarded as 1st Place Womens Mixed

boat 500m, 2nd Place Womens Standard boat represented Team Flying Foxes of Shangri- La’s Boracay Resort

and Spa.

• Certificate of Appreciation, Resource Person on the topics: Nutrition, Healthy Lifestyle and Fitness Exercise-

September 17, 2011 up to the present

• Personal Training/ Performance Nutrition Certified

National Exercise and Sports Trainers Association

National Strength and Conditioning Association-NSCA(CSCS,NSCA-CPT)

American Council on Exercise

Certificate of Completion- September 06, 2010

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