Customer Service Manager
Resume:
Shawn L Bates
ac2i15@r.postjobfree.com
Akron, Ohio 44313
Objective Statement:
I have over 20 years of business management, supervisory and customer service and sales skills. I would be an asset to any company or agency looking for a professional individual with strong communication, organizational, time management, team building and problem solving skills.
Past positions and Experience:
Area Manager – C.W. Management (3 locations)
Operations Manager- Ambassador Building Services
Branch Customer Service Manager- Firstmerit Bank
Center Manger- Check into Cash (1st in sales regionally)
Health Choice One/Uniontown Ohio
Health Insurance Representative / 2015- 4/2016
Recommends and assists customers with the purchase of healthcare coverage and various health insurance products customized for their budget range.
Primerica/Akron Ohio
Financial Representative / 2014-present
Recommends and sells financial products to individuals and businesses and educating consumers on how to improve their quality of life through financial planning.
Self-employed tax preparer, bookkeeper/2009-present
Prepares taxes for small businesses and individuals and providing audits and bookkeeping services for small businesses.
United Disability Services/ Akron Ohio
Manager of Residential Services 2004-2009
Managed several group homes, home managers and staff, liaison between the agency and families of clients and the county board. Prepared billing documents, reviewed and processed invoices, interviewed potential employees, prepared evaluations provided conflict resolution strategies, responsible for overall operation of the group homes.
Education
Hammell College – Associates Degree/Business Management
Kent State University- Computer Science (business route) studied 2 years
Akron University- Business Administration – studied 2 years
State of Ohio License for Life Insurance
References
Available upon request
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