Jennifer Ortiz

Teacher Assistant - Sylvan Learning Center

San Antonio, TX 78252

ac2i0k@r.postjobfree.com - 210-***-****

WORK EXPERIENCE

Teacher Assistant

Sylvan Learning Center - San Antonio, TX - 2017-03 - Present

• Lead day to day administrative tasks such as phone reception, word processing and data entry

• Greet and assist students, parents, and teachers

• Handle scheduling and changes to administrative and student schedules

• Assist with billing management, payment collection, and Center supply maintenance

• Light housekeeping, such as mopping, vacuuming, and taking out the trash

• Prepare and gather materials for instruction

• Supports standards and procedures to ensure student safety and well-being Senior Technical Support Specialist

Office Ally - San Antonio, TX - 2013-04 - 2015-09

• Maintain thorough knowledge of all company software systems

• Train medical and billing personnel via remote control software

• Create personalized electronic health notes for providers

• Troubleshoot software issues and build customer rapport

• Assist with training new hire representatives

• Import/Export data from third party softwares

Customer Service Representative

Citizen's Florida Insurance - San Antonio, TX - 2012-05 - 2013-04

• Efficiently file property/liability claims for Citizen's Florida Insurance

• Provide information in English/Spanish to clients regarding claims

• Manage I-log entries and data input

• Handle sensitive information with empathy and courteous behavior Legal Department Assistant

The Salvation Army Divisional Headquarters - Washington, DC - 2011-12 - 2012-04 12/2011-04/2012

• Develop and implement a filing system to optimize efficiency

• Review existing files to identify potential closure candidates

• Contact appropriate outside parties to request estate and trust information

• Provide basic administrative support as needed

Technical Support

Convergys - Clarksville, TN - 2011-08 - 2011-12

• Collaborate with customer to determine issue and provide solution

• Acknowledge, empathize and resolve all technical calls regarding AT&T devices

• Maintain functioning service for AT&T carriers through the network

• Provide accurate and detailed information to the customer and establish rapport Sales Floor Consultant

Old Navy - Clarksville, TN - 2011-04 - 2011-12

• Oversee a department and ensure it stays in a presentable fashion.

• Greet and help all customers to optimize the shopping experience

• Provide cashier support as needed

Administrative Assistant

Old Navy - Clarksville, TN - 2011-04 - 2011-09

04/2011-09/2011

• Provide support to the Production Supervisor

• Develop and implement an efficient filing system

• Create Bill of Sales Receipts

• Maintain inventory paperwork and employee files

• Revise and implement company emergency plans and safety procedures Remote Receptionist

Ansaphone, Inc - Quincy, MA - 2010-03 - 2011-09

• Receive and deliver messages for emergency personnel and businesses

• Operate an efficient team to deliver professional customer service

• Maintain a professional demeanor with incoming callers

• Utilize Tas-com program and related technology

EDUCATION

High School Diploma

Luther Burbank High School - San Antonio, TX

2001

Bachelor

University of the Incarnate Word - San Antonio, TX SKILLS

Microsoft Word, Excel, PowerPoint, Office

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