KELLI D. MENDOZA

210-***-**** • ac2hyx@r.postjobfree.com

ADMINISTRATIVE ASSISTANT PROFESSIONAL

“Enhancing Efficiency and Productivity”

Mission-driven professional with expertise in providing quality administrative support through successful time management and effective communication capabilities seeking a position in which these skills may be utilized to increase your company’s overall profitability and success. Areas of expertise include:

Word Processing and Typing 10-Key Calculator Data Entry Filing Detail-Oriented Correspondence Customer Relations Multi-Tasked Teamwork and Collaboration Advanced Organizational Skills Building Relationships Accurate Data Entry Time Management Planning Organizing Communication Skills Computer Proficiency: MS Word, Power Point, Excel, Outlook and Kronos PROFESSIONAL EXPERIENCE

Southwest Business Corporation (SWBC), San Antonio, Texas 2010 to present

Loan Escrow Processor

Process insurance documents for renewal of home owner’s policies. Research and disburse payments for home insurance loans. Prepare detailed billing reports for home loans. Coordinate with insurance agents and insurance companies to get accurate data on all home loans. Accomplishments

• Promoted cooperation and commitment within a team to achieve goals and resolve problems; putting team success first.

• Developed constructive relationships with customers and was recognized by management for providing excellent customer service.

• Top Performer for the 3rd Quarter 2012

San Antonio Water System – Production Department, San Antonio, Texas 1998 to 2010 Administrative Assistant

Handled all word processing and typing. Entered work order data for electrical and mechanical maintenance in the corporate database. Maintained computerized inventory of all water production equipment and supplies. Helped plan and organize company functions. Answered the telephone and represented the company in a professional and businesslike manner. Accomplishments

• Researched and processed utility billings for SAWS pump station resulting in savings in late fees, doubling bill payments and rate verification.

• Created, organized, and set up a file management system for pump manuals and schematics which expedited access to needed information and less time search time for SAWS’ electricians and mechanics

• SAWS Top Performer Award, April, 2008

EDUCATION

San Antonio Community College, San Antonio, Texas

Word Processing / Data Processing (50 hours)

Tom C. Clark High School, San Antonio, Texas

Diploma