Keila J. Lang

612-***-**** ac2hyn@r.postjobfree.com View my profile

Talented Business System/Process Analyst Seasoned IT Leader

Experienced IT Professional with over 20 years of progressive business process and systems experience, demonstrated ability to deliver results, passionate team coach and mentor who consistently seeks operational excellence. A quick study willing to adopt new processes, tools and solutions.

Senior Business Analyst/Project Manager- accomplished analyst documenting business challenges, sourcing solutions, facilitating design sessions, accomplished project manager known for successfully delivering solutions on scope, schedule and budget, leader of cross functional project teams. Independent and team collaborator, able to multi task across multiple deliverables.

Business Liaison/Partner - responsible single point of IT contact for business teams and external customers, leveraging business and technical acumen to solve complex problems, staying abreast of industry trends and technologies.

IT and Business Process Advocate – business & IT process engineering, adopting ITIL and SDLC best practices to drive process efficiencies, process mapping and facilitator of process training and governance.

Relationship Management - strong customer focus, excellent written and verbal communication skills, leveraging technical and business acumen to communicate and present information effectively to all levels of leadership, clients and partners.

Core Competencies

IT Business Liaison- Single Point of Contact

Thought Leader

Team Coach and Mentor

Process & System Focus

Excellent Facilitator/Communicator/Trainer

Problem Solver

Organizational Change Ambassador

Release/Change Management

Data Management

Reporting and Analytics

Professional Experience

Venture Solutions, Arden Hills, MN 2016-2017

Programming Manager, Sr. Business Process/System Analyst

Responsible for leading and managing Retirement Services Application Development Team of 15 including 24x7 operational support, providing work direction and prioritization. Owned PMO process and tools, responsible for improving project process and governance.

Responsible for managing programming budget of $67k monthly.

Managed staff development, coaching, mentoring and training of programmers and business analysts, responsible for hiring and firing decisions.

Balanced client workload across 24 clients and 74 applications, including prioritization and delivery of 50 projects monthly.

Aligned with Client Services, Finance and Programming partners to design new estimation process. New process implemented and training provided within 45 days. Expected Benefit: 20-25% increased monthly revenue.

Designed and implemented new PMO leadership dashboards bringing visibility to Professional Services Metrics providing critical data influencing decisions on improving operational support and professional services. Initiated Standard Services discussion to improve process for delivering small, 5-15 hours, repetitive, agile projects. Estimated Benefit: 30% Reduction in Support and Operations increasing Revenue generation.

Coached and mentored 2 interns to implement changes to Weekly Resource Utilization Matrix driven by new Time Reporting categories and process. Benefit: Optimization of Resource utilization across the enterprise.

Data Migration Lead for ERP implementation. Responsible for documenting current and future state data expectations, data sources, mapping, identifying and training of data stewards. Staffed and coordinated training of data entry team.

WURTH INDUSTRY of North America (WINA), Brooklyn Park, MN

SAP Project Manager 2016

Responsible for Implementing SAP for North America companies, providing work direction and oversight to team of 5 SAP business system analysts.

Introduced and facilitated cross company program meetings to prepare each company for upcoming SAP Implementation.

Initiated use of Project Management templates and best practices (SDLC) for managing SAP Implementations including project plan, functional and non-functional requirements, risk management and status reporting.

Coordinated project activities & processes with international project team to support North America SAP Implementations.

Target Canada, Brooklyn Park, MN

Senior. Business analyst / Supply Chain Lead 2012– 2015

Responsible for day to day operational health of SAP Supply Chain Portfolio supporting over 130 stores and 3 distribution centers. Coached and mentored team of 7 on and off shore resources on SAP, ITIL and SDLC processes and tools to achieve platform stability and drive operational excellence.

Facilitated cross functional problem review meetings to prioritize and resolve Supply Chain Problems, resulting in resolution of over 100 problems in a period of 18 months.

Led effort to analyze and resolve over 400 incidents, identifying & responding to trends, yielding 85% reduction in supply chain incident volume,

Met or exceeded 95% compliance to Service Level Objectives adopting ITIL processes and tools for managing Incidents and Problems

Led Skills Assessment effort to identify training gaps resulting in individual learning plans for performance reviews.

Key participant in development of resource matrix (RACI) to align supply chain roles and responsibilities resulting in improved on and off shore resource utilization and recommendations for hiring and releasing of resources.

Shared Supply Chain Key Performance Metrics at weekly reviews.

Ecolab, St. Paul, MN

Senior Manager/Sr. Business Process Analyst 2008 – 2012

Led support team responsible for day to day operational health of SAP ERP, Customer Relationship Management and Business Warehouse modules. Accountable for managing resources on site, off shore, consultants and corresponding budget.

Drove 95% compliance to service-level objectives by adopting ITIL process to manage incidents and problems.

Participated in RFP to select vendor partner for outsourcing support function, planned and delivered knowledge transfer in 60 days, managed on-going relationship to ensure compliance to service level objectives.

Led multiple IT and business projects, managing resources, (including consultants) and budget; all projects adopting SDLC framework to ensure successful project delivery with minimal defects

Participated in annual business planning process, building technology roadmap and supporting budget.

Coordinated hosting of quarterly Minnesota Chapter SAP User Group Meeting including corporate overview of Ecolab SAP Global Implementation

TCF Equipment Finance, Minnetonka, MN

IT Applications Manager 2007 – 2008

Led application support team, responsible for ensuring operational health of Finance portfolio; accountable for talent management, facilitated relevant IT business and technical projects.

Facilitated new data warehouse initiative in 90 days, on scope, schedule and budget of $250,000 leveraging new Business Objects platform, including integration with core finance systems, user training and on-going support.

Adopted ITIL framework to organize over 300 incidents into 3 core problems, and coordinated resolutions with respective business units and IT technical teams.

Introduced new standardized Statement of Work, driving 50% process efficiency.

Introduced monthly business meetings to govern and prioritize IT demand, review monthly Key Performance Metrics, reviewed and agreed on Service Level Agreements.

Coordinated a Business Analyst Training Program for 16 resources resulting in improved facilitation of business requirements and successful project delivery.

The Toro Company, Bloomington, MN

Project Leader / Lead Business Analyst 1999 – 2007

Aligned with and responsible for governing Strategic Sourcing IT demand facilitated IT and business projects to drive operational health and business process efficiency, participated in annual planning process.

Managed a $500,000 budget for the implementation of a new supplier portal, migrating from static to dynamic platform, engaged suppliers in design decisions resulting in 150% improvement in supplier adoption.

Successfully implemented Ariba Spend Management Software on scope, schedule and budget, providing visibility and analysis of corporate spending to achieve cost savings through business process efficiency and compliance to negotiated contracts.

Implemented Emptoris Sourcing Suite on scope, schedule and budget resulting in visibility to direct spend metrics, providing opportunities to drive down costs through effective supplier negotiation across commodities

Participated in negotiations to secure additional Emptoris Capability achieving cost savings of $250,000

Successfully introduced IT and business meetings to govern Strategic Sourcing demand resulting in alignment of resources to work on prioritized projects

Facilitated Critical Success factor meeting for IT Leadership to review and govern collective business portfolio to ensure alignment with corporate objectives.

Education and Credentials

Project Management Certificate, Toro

Business Analysis Certificate, Watermark Learning

Leadership Foundations, Ecolab

Mini Master Lean Enterprise, St. Thomas University

Mini Master Supply Chain, St. Thomas University

Leadership & Management, St. Thomas University

Six Sigma Yellow Belt, St. Thomas University

The Coach Approach to Management, St. Thomas University

Technical Skills

SAP: ECC 7.0, Process Integration (PI), Materials Management, Production Planning, Merchandise and Inventory Management (MIM), Customer Relationship Management (CRM), Business Warehouse (BW), Business Objects, Ariba; Solution Manager, Basis Components

Integration Tools: Managed File Transfer (MFT), DataStage, IBM Message Broker/Queue, EDI, IDOC, XML

Support Tools: Service Now, Remedy, Clarity, Planview, Workfront, Atlassian – JIRA Portfolio

Miscellaneous Software: Microsoft Office Suite, SharePoint, Documentum, Plumtree Portal Technology, Service Power, Jumpstart

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