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Customer Service Manager

Location:
Jacksonville, AR
Salary:
38000
Posted:
September 27, 2017

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Resume:

Gregory Riley

*** ****** **

Jacksonville Arkansas 72076

ac2hxp@r.postjobfree.com

Dear hiring manager,

I was excited to see an opening within your company and I was hoping to be invited for an interview My background as a manager, I hope, will allow me to blend in with current staff and utilize all my experience to make transition as smooth as possible I have a few years of experience in the construction industry as a lead man on a residential framing crew. I currently am performing interior/ exterior/ and commercial inspections for numerous insurance providers.

I am confident that I can offer you the customer service, communication, management, and problem- solving skills you are seeking

I can be reached by email at ac2hxp@r.postjobfree.com 501-***-****

Thank you for your time and consideration.

Sincerely,

Gregory Riley

Gregory Riley

February 2017 - present

January 2017 - present

October 2016 - December 2016

Gregory Riley

521 Lehman Dr Jacksonville Arkansas 72076

ac2hxp@r.postjobfree.com

Objective

to obtain a position, in which I am given the opportunity to play a direct role in the unlimited growth and success of a solid organization

Team Leader

● assisting in training Team Members

● outstanding customer service

● able to work as a team and independently

● ability to work under "intense" pressure, prioritize tasks, and meet deadlines

● intermediate computer skills

● multitasking

Work Experience

Inspector/ Owner

Nothing but Inspections

● obtain as many contract companies as possible performing inspections on commercial/ residential/ autos

● obtain report from contract company over Internet

● map out route

● contact insured to make appointment

● drive to inspection sites

● perform interview with insured. have insured walk interior of business/ residence with inspector observing/ taking photos. photo all hazards. diagram if report requests one.

● photo interior and all hazards

● complete report

● attach all photos and diagram

● submit to home office

Inspector

JMI Reports

● obtain reports over Internet

● map out route

● contact insured if appointment needs to be made for commercial or residential property

● drive to inspection site

● perform interview. have insured walk interior of business/ residence with inspector observing/ taking photos. photo all hazards. diagram if report requests one

● photo exterior and all hazards

● complete report

● attach all diagrams and photos

● submit to home office

Inspector

Pacific Inspections/ Index Research Reports

● obtain reports over Internet

● map out route if multiple reports

September 2007 - present

September 2006 - August 2007

April 2005 - August 2006

March 2003 - February 2005

October 2001 - February 2003

● contact insured if appointment needs to be made

● drive to inspection site

● perform interview with insured. have insured walk interior of business with inspector observing/ taking photos. photo all hazards. diagram business if report requests one

● photo exterior and all hazards

● complete report

● attach all photos and diagram

● submit to home office

assistant to the Food and Beverage Director

Verizon Arena No.Little Rock AR

● assists in day to day operations of department

● assists in training of employees

● provide leadership and guidance to all Team Members and non profit members

● inventory management and control

● responsible for food hygiene, health, and safety issues

● responsible for food quality and presentation

● assists with event details and other special requirements

● communicates with sales staff and all vendors

owner/ operator

Riley Roadside Services Jacksonville AR

● towed vehicles for private individuals and contract companies assistant Service Manager

Pinnacle Ford Little Rock AR

● proven sales of $25,000-$30,000 per month

● meet and greet customers

● listen to customer needs and expectations, up sell if possible

● answer phones

● give estimate on repairs and attempt to maintain customer and service technicians time lines. if unable to do so, come up with solutions that will benefit both parties involved

● establish new accounts

● deliver vehicles

● cashier if needed

assistant Service Manager

Fletcher Auto Group Sherwood AR

● proven sales of $20,000-$25,000 per month

● meet and greet customers

● listen to customer needs and expectations, up sell if possible

● answer phones

● give estimate on repairs and attempt to maintain customer and service technicians time lines. if unable to do so come up with solution that will benefit both parties involved

● establish new accounts

● deliver vehicles

● cashier if needed

Field Inspector

Reliable Reports Lewisville TX

● specialized in State Farm Roof Inspections

● performed inspection for most major insurance companies

● obtain reports via Internet

● perform interior and exterior inspections

● photograph all issues on property

● complete and attach photos to reports and submit to company

● perform diagrams if report calls for with diagramming software, ExactaMate February 1999 - September 2001

1988

1989

Service Advisor

Fletcher Dodge Sherwood Arkansas

● answer phones

● listen to customer issues and assist in repairs, up sell if possible

● give estimates on repairs

● meet customer expectations

● deliver vehicles

some college

General studies

Arkansas State University at Beebe

General Studies

University of Arkansas at Little Rock

References

Available upon request.

Licenses/ Certifications

Fork-lift license, expires 12/17

Boom-lift license, no expiration date

Skill-Path management classes, 2008-2011

First Shooter class

Event Manager Certification



Contact this candidate