ENTREPRENEURIAL BUSINESS EXECUTIVE

Business Executive with 30-plus years driving strategic business and operations initiatives for both for-profit as well as non-profit companies. Dynamic entrepreneurial leader in developing “best in class” business practices. Proven track record of diagnosing, untangling and resolving complex organizational challenges. Trusted advisor to both for-profit and not-for-profit executives. Leadership execution is grounded in integrity, accountability, fact-driven assessments, and applying creative and intuitive solutions that deliver results. Innovative strategist who believes that operational excellence leads to exceptional business results through the creation of impactful guest experiences.

KEY ACCOMPLISHMENTS

Redesigned operational unit practices at The Walt Disney Company, increasing revenue opportunities 105% in 7 years while reducing costs through cross-divisional strategies.

Reversed 30 year trend of deficit funding of nonprofit railroad operations into an organization operating in the black within 1 year.

Led a team innovation initiative resolving complex issues involving equipment down time, loss of revenue, and poor guest service issues. Resulted in annual savings of $250,000 and a substantial increase in positive guest experiences.

Initiated an entrepreneurial approach to employee training protocols for the Disneyland Resort complex, resulting in cost savings of $75,000 per year.

Partnered with CEO of Sega Enterprises, Inc. to establish and direct the creation of its entertainment division focusing on family entertainment centers throughout the U.S.

Created opportunities for partnerships with local and national sports and entertainment celebrities to promote charity events as well as other community outreaches.

Directed day-to-day leadership support for Steven Spielberg’s newly formed GameWorks by leading a team to build multi-state family entertainment operations.

Developed HR Policy and Procedure Policies for new business startup ventures.

Drove revenue to exceed projections by an average of 8% for five consecutive years of operations at each independent Sega and GameWorks facility.

Entrepreneurial Business Executive Company Experience

PROFESSIONAL EXPERIENCE

Mt Rainier Railroad and Logging Museum LLC, Elbe, WA 2016-2017

Interactive museum showcasing a comprehensive collection of vintage steam locomotives and railroad equipment designed for the logging industry.

President/GM/Managing Partner

Led the successful transition of the sale of the railroad operations division of Westeren Forest Industries Museum to the newly formed Mt Rainier Railroad and Logging Museum LLC.

Established a team of professional staff who successfully created and executed strategies that increased revenue and brand/name awareness throughout the Pacific Northwest region.

Executed large scale theatrical events exceeding revenue and attendance goals by 20%.

Western Forest Industries Museum, Tacoma, WA 2014 - 2016

Dba: Mt Rainier Scenic Railroad and Museum

Interactive museum showcasing a comprehensive collection of vintage steam locomotives and railroad equipment designed for the logging industry.

Executive Director

Lead team of Directors in programmatic implementation to showcase the collection of logging equipment used in the Pacific Northwest including working steam locomotives.

Educate the public with regards to the importance and sustainability of the logging industry.

Developed a strategy for the ongoing sustainability of the organization both short term as well as long term resulting in the organization operating in the black for the first time in its 30 plus year history

WORLD VISION, Federal Way, WA 2007 - 2014

International humanitarian relief organization focused on the well-being of children and youth in 100 countries. Employs over 30,000 staff with annual global revenue of $2 billion.

National Director GIK Field Operations 2007-2014

Led team of Site Directors in programmatic implementation to serve one million children and adults in the U.S.

Designed a 5 year strategic plan to increase both programmatic and revenue generation.

Strategized to reduce the number of distribution/operations regions by 33% reducing the corporate divisional annual budget by $150,000.

Implemented new funding strategies that promoted Site Directors to generate 80% of total site expenditure budgets.

National Operations and Disaster Response Director 2003-2007

Led 11 U.S. sites to create "best of class" business practices resulting in reduced operating costs and increasing productivity.

Developed internal protocols to coordinate fundraising, media relations, and human resources efforts in response to domestic disasters including Hurricane Katrina.

Enlisted the efforts of several national church leaders to coordinate relief efforts for Hurricane Katrina victims.

Directed senior strategy team, comprised of the President and all Senior Vice Presidents, to execute $30 million Katrina response.

Advanced World Vision's designation as "best of class response and recovery domestic response organization" and participate on the board of NVOAD (National Volunteer Organizations Active in Disasters)

CONCEPTS SOLUTIONS, Everett, WA 2001-2003

General Contractor for the construction and maintenance of Applebee's Restaurants in Washington and Northern California. Employs over 40 in 3-5 locations.

Construction Manager

Oversaw team of professional construction journeymen building and maintaining to the highest quality all Applebee’s Restaurants in Washington and Northern California.

Ensured all projects came in on or under budget by creatively managing subcontractors and recommending innovative ways to reduce product procurement costs.

Completed the construction of five new facilities, each with a 100% safety record.

Assisted the restaurant executive management team with quality control of facilities during and after construction

CFC International, Federal Way, WA 1998-2001

Non-profit organization comprised of an international television production, K-12 private school, private leadership college, and church. Employs over 120 with annual revenues of $14 million.

Chief Operating Officer/Business Administrator/Pastor

Recruited and directed a team to oversee the finance, human resource, facilities, and marketing departments.

Established a "best of class" budgeting system increasing accountability of all revenues.

Trained staff in “guest service skills,” leading to better guest experiences and increased revenues.

Created and delivered first Human Resource and Information Technology systems.

Developed and implemented plans to build a 55-acre, $40 million facility; hired the architect and general contractor.

Developed key fund-raising strategies for new campus capital campaign.

GAMEWORKS L.L.C, Seattle, WA 1996-1998

Joint venture startup of Steven Spielberg built on a shared vision between DreamWorks, Universal Studios, and Sega Enterprises. Large-scale family entertainment center with 700 employees, 18 locations, and annual revenue of $24 million.

General Manager

Directed 12 managers and 115 hourly staff to develop short and long-term operation strategies to drive revenues and overall guest satisfaction.

Selected by CEO of Sega GameWorks to build and operate 30,000 square foot entertainment facility. Oversaw all construction, purchasing, and staffing recruitment for the flagship facility. Developed and administered $10 million annual budget. Recruited, hired, and developed hundreds of salaried and hourly team members.

Created and directed media and promotional events and special promotions for high-profile companies such as Microsoft, Boeing, Nordstrom and Starbucks. Garnered flagship facility opening as a featured event on MTV and other networks. Directed Sales and Marketing departments to annually produce $2.4 million in private corporate events.

Worked with local sports and entertainment celebrities, including Ken Griffey Jr., Gary Payton, and the Seattle Seahawks, to promote their charity events in the facility.

Integrated the food-center and retail facility, generating $3 million first-year profits and eclipsing the corporate forecast three-fold.

Managed multiple departments including Operations, Retail, Food and Beverage, Entertainment, Facilities, Technical, Bar, Marketing, and Events.

SEGA ENTERPRISES INC., Las Vegas, NV 1993-1996

International producer of video entertainment equipment that expanded in 1993 into family entertainment facility operations. Domestic workforce of 140 with annual revenues of $12 million.

General Manager

Developed and implemented business strategies to market new family entertainment facilities in Las Vegas.

Directed team of staff responsible for marketing, facilities, operations, and retail.

Guided construction of $15 million entertainment operations division.

Strategically expanded the number of Las Vegas Metro area facilities within two years to eight, increasing revenue 45%.

Built family entertainment center business from the ground up. Negotiated prime locations and operating partnerships for three facilities including the Luxor Hotel, Circus Circus, and Grand Slam Canyon. Developed all HR and Operational Policy and Procedure Manuals and Guidelines.

Managed a $5.5 million grand opening for multiple locations within the Las Vegas Metro.

Led team planning and execution of nationally televised grand opening events.

Surpassed initial annual revenue goal by $2.5 million.

THE WALT DISNEY COMPANY, Anaheim, CA 1979-1993

Founded in 1923, a leading diversified international family entertainment and media enterprise with four business segments: media networks, parks and resorts, studio entertainment and consumer products. Employs over 150,000 with annual global revenues of $36.1 billion.

Facilities, Engineering, and Construction Manager

Led a multi-million dollar department of craftsmen teams to develop new and creative solutions to enhance overall guest satisfaction.

Trained at the Walt Disney University for Management with emphasis on Guest Service.

Managed 55-cast member Arcade and Animation Departments in the Facilities, Engineering, and Construction Division.

Developed, implemented, and managed $3.5 million arcade equipment budget, initiating purchase programs that produced a rapid return on investment.

Supervised “first response" restaurant maintenance team.

Eliminated outsourcing of diving services by earning PADI Scuba Instructor certification and training all scuba divers. Annual cost savings of $250,000.

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