Glenn Sokolowski

** *** ***** ** ******* Locks, CT 06096 T: 860-***-**** M: 860-***-**** ac2hva@r.postjobfree.com

IT TECHNICAL SUPPORT SPECIALIST

Certified IT professional, praised for technical expertise and hands-on experience.

Recognized ability to work independently ensuring all projects run smoothly and efficiently to meet or exceed specifications despite aggressive deadlines.

Communicate effectively with clients to understand their needs, quickly resolving issues, and always providing exceptional customer service.

Enthusiastic contributor with a collaborative spirit, a strong work ethic, and a passion for producing quality work.

Personal strengths include broad-based knowledge, customer focus, persistence, organization, and follow-through.

TECHNICAL SKILLS

Certifications:

HP Hardware Certified

MCP, Microsoft Certified Professional

Cisco Router & switch Certified

SCSA, SUN Certified System Administrator

SUN Hardware Certified

Operating Systems:

Windows 3.0-10/SUN Solaris

Hardware:

SUN, IBM X series, P series. some Mainframe and Tape, HP X86/64, Alpha, Dell X86/64, EMC CLARiiON, Cisco Routers & switches, Polycom & Cisco VoIP Phones, Wi-Fi/MiFi Mobile Phones and Data

PROFESSIONAL EXPERIENCE

Insight Global Boston, MA 5/2016 – Current

Contracted to Mass mutual

SR. Desktop Technician

Contracted as the first Member of the Windows 10 / Office 365 Deployment and support Teams. Provide technical support to both executives and standard users at the corporate level. Provided support with desktop, laptops & VDI’s, configuration, and upgrades of all listed equipment. Provided customer support either person-to-person and via remote software Connection (Microsoft SCCM Remote, Remote desktop and Cisco Webex) Part of the team responsibilities were also working with users to setup VDI’s for testing of software compatibility. preforming manual upgrades of both Windows 10 and Office 2016/365 and providing all customer support for users after upgrades. Worked windows 10/ office 2016/ level 2-3 ticket queue(HP Service manager ticketing system)

Wolters Kluwer – ELM Solutions Hartford, CT 4/2015 – 1/2016

Global Provider of Law Firm Industry Software

SR. Desktop Technician

Provide technical support to both executives and standard users at the corporate level. Provides support with desktop, laptop, servers and mobile devices (cellphones, tablets, iPads, and cellular hot-spot devices). Handle all incoming tickets with Service Now /Remedy Ticketing system. And meet all current SLA’S

Performs installation, configuration, and upgrades of all listed equipment. Documents processes and adds to an ever growing shared knowledge database. Keep current on all emerging technology and how it may play a part in expanding our current support and infrastructure. Investigates, and resolves technical problems in a timely manner, or escalated to the appropriate group or vendor for resolution. Follows up with clients to ensure client satisfaction

Responds promptly to issues and resolves quickly and documents accurate resolution steps.

Use Microsoft’s SCCM to reimage & deploy new and existing pcs to various users and install software

Use active directory to reset domain passwords, unlock and user accounts, create new user accounts and give access to distribution lists and security groups as well as join computers to domains

Install/configured both network and local printers and assisted users with printer issues

Assisted users both face to face and remotely via SCCM, remote desktop. Provided support for Cisco and Polycom VoIP Phone Systems

SMS - Systems Maintenance Services Hudson, MA 6/2009 – 1/2014

Global Provider of Computer Technology support services in the US / Canada/ Europe and Asia

SR. Field Systems Engineer

Ensured stable operation of clients Systems by supporting, troubleshooting, and maintaining networks, servers, desktops, peripherals, and software to achieve optimal performance, Provide exceptional Customer Support. Manage incoming calls and dispatch engineers who possess the appropriate skills to get the customer up and running in a timely fashion. Onsite troubleshooting and repair, phone support, and installation of various product lines (including but not limited to: HP, Compaq, DEC, Cisco, Sun, IBM, Dell, EMC) desktops, storage, tape libraries, tape auto-loaders, tape drives, blade systems, servers, routers, switches, etc. Other responsibilities include: office management, parts ordering, labor tracking, expenses tracking, inventory tracking and maintenance, using online ticketing System. Parts shipping and receiving, datacenter moves, datacenter de-installs and reinstalls, 24x7 call rotation

Developers Realty Corporation (DRC) East Berlin, CT 1989 - Present

Shopping center developer and owner with more than 4.7 million square feet of retail shopping centers throughout the Northeast, Southeast, Southwest, and Midwestern U.S.

IT Consultant

Accomplished professional IT consultant providing Desktop/Server Support, hardware, software, network support, and technical recommendations to achieve business goals. Troubleshoot infrastructures implement integrations and migrations. Help desk Support on all IT products including mobile. IOS/Android.

Special attention and primary support for company CEO, president, and all VP’s

Highly regarded, motivated self-starter; skilled in identifying the best options and solutions.

DecisionOne Corporation Devon, PA 6/2000 - 7/2008

Largest independent provider of computer technology support services in North America with more than 5,000 professionals at 150+ locations throughout the United States and Canada.

Field Engineer

Ensured stable operation of clients’ Windows and SUN Microsystems by supporting, troubleshooting, and maintaining networks, desktops, peripherals, and software to achieve optimal performance. Provide exceptional Customer Support

Confident rapport builder; skilled in building positive working relationships across all levels of an organization.

EIS International Herndon, VA 8/1999 - 2/2000

Supplies advanced call-center technology to companies using use the telephone to manage customer relationships through telemarketing, market research, customer service, fundraising, and collections.

Field Engineer

Ensured maximum productivity and minimum downtime for clients by providing 2nd and 3rd level support, technical troubleshooting, problem resolution, hardware/software installation, configuration, and support.

Praised for technical expertise, able to take highly technical and complex information and translate it into easily understood concepts for non-technical professionals.

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